Shopify Reviews | Glassdoor.ca

Shopify Reviews

Updated 19 November, 2018
293 reviews

Filter

Filter

Full-timePart-time

4.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Shopify CEO Tobias Lütke
Tobias Lütke
228 Ratings

293 Employee Reviews

Sort: PopularRatingDate

Pros
  • "Work from home while being treated like a regular employee" (in 34 reviews)

  • "Super nice work environment, company really care about its employees" (in 18 reviews)

Cons
  • "Creating your healthy work life balance is important" (in 8 reviews)

  • "No cons, wonderful place to work" (in 9 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (9)

    "Guru"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success Guru in Ottawa, ON
    Current Employee - Customer Success Guru in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time (More than a year)

    Pros

    This job is what you make it. The company is solid, there are great benefits and it's a culture of honesty and feedback. You can absolutely grow here if you're good at marketing yourself and making the right connections.

    Cons

    It can be hard to get noticed if you want to grow out of your current role. The job title isn't awesome.

    Advice to Management

    Internal hiring needs to be streamlined and consistent.

    Shopify Response

    26 Jan, 2018 – HR Lead

    Hi and thanks for taking the time to post your comments. I am glad to hear that you appreciate the positive and fair work culture we are aiming to grow here at Shopify. I am concerned; however, to... More


  2. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success Guru in Vancouver, BC
    Current Employee - Customer Success Guru in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time (Less than a year)

    Pros

    Flexible time off
    Great teams
    Lots of growth opportunities and resources

    Cons

    Schedule is as it is a bit more flexibility would be awesome for parents

    Rotating schedule you will work weekends

  3. "Best company in the world"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Analyst in Vancouver, BC
    Current Employee - Operations Analyst in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time (More than 3 years)

    Pros

    High Level of trust in employees
    Tons of flexibility in work location and hours
    Work on interesting products and problems that have impact
    Shopify strongly invests in the development of their employees

    Cons

    No cons in my opinion

    Advice to Management

    I love the culture that you build in the company and I hope our company culture lasts 100 years


  4. "Software Engineer Intern Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer(Internship) in Toronto, ON
    Former Employee - Software Engineer(Internship) in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shopify (Less than a year)

    Pros

    - Amazing work culture.
    - Great internal tools and infrastructure.
    - Friendly co-workers.
    - Fantastic learning experience.

    Cons

    - Could have helped cover more of my transportation fees.

    Advice to Management

    Keep up the great work.


  5. Helpful (5)

    "Customer Success Guru - Not worth the stress or the BS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Success Guru in Toronto, ON
    Former Employee - Customer Success Guru in Toronto, ON
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Shopify full-time (Less than a year)

    Pros

    - Great perks and benefits
    - Work from home
    - Wonderful team bonding, peers are great people
    - Highly talented employees
    - Excellent on-boarding program
    - Can learn a lot about e-commerce, speaking to customers, and communication skills if you're willing to put up with the Cons

    Cons

    - Very difficult to move out of the customer support guru position. The number of people in this role has increased dramatically and as a result, competition is steep and it's difficult to get visibility. The job applications for other roles involve projects that take hours of your own time to do, and end up just providing free work to the team you apply for, while you get dismissed over and over again. This happened to multiple talented people I worked with.
    - Day to day is very stressful; customer support can be very emotionally taxing, and the structure of the role makes it worse. This role was damaging to my mental and physical health over the long term.
    - You are micro-managed, and quality score metrics are tracked aggressively. They know when you're online, when you go to the bathroom, how long it took between calls... Every word you say is monitored, both over chat support and phone support. Do not get into this role if you value autonomy. I felt patronized and treated like a child.
    -Management doesn't show any real desire to make the working conditions less stressful. There are internal support groups available for people who "break", but it's a bandaid solution. "Breaking" happens to people often enough that it was talked about at length at conferences, and in other panel sessions with management. It was typically normalized by management, considered part of working for a fast-paced, growing company.
    - There was a "culty" vibe to the place. Some may like that, some may not. I got the impression that the culture had been carefully engineered, and that employees are emotionally manipulated to avoid criticizing the company in certain ways. All the negative feedback is twisted and turned around - Shopify likes to call this "reframing". It's a shame because I think the code of conduct / company values are excellent on paper, and try to promote transparency and the sharing of dissenting ideas. It did not translate to the team I was on.

    Advice to Management

    Take the complaints you receive from your support groups more seriously. I expect people will get wise about the Guru role and turnover will increase. Perhaps you've decided the turnover doesn't matter to the bottom line, but your disrespect for the employees that make up a huge chunk of your workforce will end up hurting the company in the end.

    Let it be clear - I was a die hard fan of Shopify upon starting my position. I have never loved a company more. After leaving training, I became disenchanted, and not because of the fast paced workday, but because I smelled BS and I have no tolerance for it.

    I really do think Shopify has a great business model and I agree with a lot of what the CEO stands for; it's a shame that my experience was not very positive.


  6. Helpful (1)

    "Great Place to Work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shopify full-time

    Pros

    - company provides you with equipment (laptop, monitor, headset, keyboard, mouse)
    - excellent health insurance + perks
    - focus is on small teams

    Cons

    - no access to toronto office
    - sometimes there isn't much communication between upper management and the rest of the support team


  7. "A place for kids. Complete mess of a company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Shopify full-time

    Pros

    Great office, decent lunch, and some empathetic, good hearted people

    Cons

    Entitled millennials, incredibly inexperienced leads and directors who are not even aware of it, politics, egotistical coworkers, and some serious lack of structure.

    Think of a glossy magazine that looks great on the outside but has garbage trash content on the inside. Inexperienced people will not be able to see underneath the glittering surface and will leave glowing reviews here but this was the worst managed mess of a company I’ve ever worked at. New people who actually know what they are doing are handcuffed with the equity deal and muzzled by politics from the OGs.

    They say they celebrate individuality, and authenticity but you’re ultimately expected to behave a certain way to be part of this cult, otherwise you won’t fit in.

    It’s sickeningly disappointing that how they are portrayed in the media is an exact opposite of how they actually operate. Their external interfacing layer (HR, PR, Medium articles, and conference talks) does a good job of maintaining a facade on this clown show on the outside. Kudos to them for the magic show.

    Advice to Management

    Stop promoting clueless people. Don’t make false claims as part of your ‘culture’ when the exact opposite is true. Learn to assess your candidates better.

  8. "Sales"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great place to work -- free food, free books

    Cons

    Some times I found people lazy


  9. Helpful (4)

    "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Shopify full-time (More than a year)

    Pros

    Great coworkers, lots of fringe benefits, good salary.

    Cons

    Company shows signs of growing too fast. Feedback was not direct and it was difficult to know how you were doing in the eyes of management.


  10. Helpful (2)

    "Talent Acquisition Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time (More than a year)

    Pros

    There is a certain 'heart' to this company that is like no other. I am given permission to be my authentic self, learn, grow, fall down and get up again; All the while being supported and valued.

    I have been with Shopify for almost 3 years and there is no ceiling to my growth here. I started as a Customer Success Guru (like many others) and have been given so much opportunity to grow both personally and professionally.

    This place is not for everyone, but it is certainly for me :)

    Cons

    Although the culture is incredible, there is a certain under current of the 'go go go' that can become daunting overtime. It is important to focus on work life balance in order to not drain yourself and really be here for the longterm.


Showing 293 of 339 reviews
Reset Filters