Shopify Reviews | Glassdoor.ca

Shopify Reviews

Updated Nov 21, 2019

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4.0
71%
Recommend to a Friend
92%
Approve of CEO
Shopify CEO Tobias Lütke
Tobias Lütke
354 Ratings
Pros
  • "You work from home which is best decision I ever made as well as helping the planet(in 54 reviews)

  • "Lots of freedom to work on new ideas, in-house chefs and great benefits(in 36 reviews)

Cons
  • "Some gurus are straight up smarter(in 23 reviews)

  • "No cons, wonderful place to work(in 15 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (15)

    "Senior Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Product Manager in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for less than a year

    Pros

    - great growth mindset: learn, grow as fast as you can. Books, conference, training, etc: you own your own development - growth: growing company equal lots of opportunities to improve the platform - fast paced environment and hard problems with huge impact: if you like to solve problems, meaningful problems for millions of buyers and merchants this is the place to go! - no short term vision: we are here to build a 100 year company not make as much cash as possible. Tu are encouraged to do the right thing

    Cons

    - growth: there is no user manual and things change quickly. Lots of new people and an ever changing environment. - self motivated environment: no hard deadlines and there is no end to make commerce better.

    Continue reading
    Shopify2019-03-02
  2. "10/10 and only getting better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative - Guru in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for less than a year

    Pros

    Excellent Company Structure, Benefits, Communication and HR, Culture ‘For Days’ Modern style company that looks at more than just what you have gone to school for, but rather what you have and can accomplish.

    Cons

    Long, but worth-it hiring process.

    Continue reading
    Shopify2019-10-09
  3. "A great environment for high impact people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Designer in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for less than a year

    Pros

    I highly appreciate the level of openness and support in my team. The energy of talented people around me is contagious. And the culture is amazing.

    Cons

    First weeks and months are gonna feel rough and you’ll need some time to get enough context but it all pays off! I think I had it good cause I’m in the right team and I feel supported.

    Continue reading
    Shopify2019-11-22
  4. "Solid Place to work Wage semi competitive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guru 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for less than a year

    Pros

    - remote work - benefits - vacation & sick days

    Cons

    - salary is competitive but not great - lack of personal interaction can be tough

    Shopify2019-11-21
  5. "Great Growth Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Intern - Hourly in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify part-time for more than 3 years

    Pros

    A lot of opportunities to explore where your true interests are.

    Cons

    Not a lot of cons.

    Shopify2019-11-07
  6. "Fair Company, great perks and awesome team members"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Customer Success Guru - Remote 
    Recommends

    I worked at Shopify full-time

    Pros

    - Great benefits, from dental/ medical - Offer personal development time and encourage you to learn more and improve your professional and personal skills - Awesome interactions with various team members from all over the world - Great opportunities to network within the company - Can create your own websites and play around. You'll know the inside tips and tricks and can have a higher chance of making things work online than a first time website creator - You'll get Shopify shares when joining which will be fully transferred to you over a period of 3+ years. This is great as Shopify is doing very well on stock markets - You will be given $5k/ year to either use for lifestyle expenses, RRSP, charity & 1 more. - You get paid OT if you sign up for it - You get a certain amount of days off a year, in addition to personal days

    Cons

    - You will be dealing with customers who are reaching out only when something is wrong. Nobody really contacts customer care to show their appreciation. Dealing with negativity on a near daily basis can be very depressing - Dealing with angry customers on phone calls, especially for new gurus. Some people just want something for free - and this can be very wearing mentally - Many days you will work past your work hours catching up with mails, you don't get paid OT for this - Your schedule always changes, in terms of days of the week. There are rotations, your hours are fixed, but you could be working Saturday/ Sundays for a while, then perhaps Tuesdays/ Thursdays would be off etc. - If you're stuck with a team lead who you don't gel with, or team members that may rub you up the wrong way, you're in for it

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    Shopify2019-11-21
  7. "Great benefits, decent pay, tough job, no path to advance either."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Guru in Toronto, ON
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    Great benefits, decent pay. Overall great company with a great mission. Get to chat with and help insanely talented entrepreneurs, artists and businesses on a daily basis. Annual retreats. Get to be part of a great brand that is growing like crazy. Opportunity to build your own business while employed.

    Cons

    Limited opportunities for advancement. Insanely competitive for what opportunities there are. Little constructive feedback to action for advancement. No clear guidelines for advancing in the company. Company line is always, “just be better at your current job”, even if you are already top tier performer. Intense multitasking for hours on end. Management very focused on smiley ratings from customers, but no way to dispute ratings based on circumstances beyond your control, like service outages, or policy changes. Excessive performance metrics. Sales targets, which are never called sales targets. Typically your workday on the day you start the job and your workday 2-3 years later will be identical. No variation in tasks or responsibilities, leads to very stagnant growth and desperate competition for advancement.

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    Shopify2019-11-07
  8. "Guru"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Shopify full-time

    Pros

    * flexibility * progressive * community oriented * always learning new things

    Cons

    * remote work can go either way

    Shopify2019-10-28
  9. "Guru Role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Guru - Remote in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for less than a year

    Pros

    Great company to work for

    Cons

    No cons, love this job,

    Shopify2019-10-23
  10. Helpful (2)

    "Just OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Squad Lead in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    remote work, good perks and benefits, nice coworkers

    Cons

    micro managed, 2% salary increase max yearly, unclear expectations, not enough money for the amount of work

    Continue reading
    Shopify2019-11-02
Found 481 reviews