Shopify Reviews

Updated Aug 1, 2021

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Found 936 of over 1,092 reviews

4.2
80%
Recommend to a Friend
90%
Approve of CEO
Shopify CEO Tobias Lütke
Tobias Lütke
617 Ratings
Pros
  • "Flexible work hours and good work from home support(in 67 reviews)

  • "Get to work from home, great benefits(in 47 reviews)

  • Cons
  • "The experiences that gurus have seems to be very different from that of RnD/ other disciplines(in 28 reviews)

  • "Higher ups preach "work/life harmony" (work/life balance) but you'll get side eye if you try to leave the office before 5 on a Friday(in 18 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 5 years

      Life changing

      Jul 23, 2021 - Senior Support Specialist in Ottawa, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good salary, great culture, great benefits and ample vacation time

      Cons

      Sometimes working from home can be lonely and having tools developed or improved can be arduous and like screaming into a void

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    2. 5.0
      Former Employee, more than 3 years

      Success comes at a cost.

      May 9, 2021 - Account Executive in Waterloo, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - brilliant, entrepreneurially minded people who are inquisitive - developed lots of great friendships with folks who achieve big things and are generally awesome - values high self awareness and constant personal development; if you're a junkie for lifelong learning - you will love the massive library of tools and general language used in work related conversations - tons of benefits + perks - great if you're prone to ADD/ADHD tendencies as things shift so quickly to trends and company hyper-growth stage in its business cycle; likely you will thrive as you really need to juggle so much and understand a lot of "context" - folks adapt quickly to this exciting space; lots of resilience building

      Cons

      - typical golden handcuffs problems faced by any big tech firms with shiny perks and paycheck - not for someone who wants structure - ^ yet ironically, there's a big emphasis of hiring mid managers externally to help with mgmt challenges -- there's a shift of structure being placed, and messages from top-down are not the clearest - people can drink the Shopify Kool-aid and there is a level of obsession and heavy hustle mentality instilled (i.e., people work long hours and stay online) in order to be successful -- insecure overachievers beware in order to balance sanity and health

      11 people found this review helpful
    3. 5.0
      Current Employee

      I feel like I finally made it

      Jul 18, 2021 - Data Scientist in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Amazing mentors, leads, and directors - Folks have cared about my growth - I've learned soo so much - I'm treated respectfully - I respect The Company's leadership and The Company's mission - My compensation is competitive - I love my work

      Cons

      - Really, my only gripe involves the working-from-home culture. I'm a social person so missing out on office spaces and meeting colleagues in person has been a downer. I feel like sometimes I don't know too many people. I get that this is the format during COVID, and I appreciate how The Company committed to the digital-by-default format so as to (eventually) make it the best possible experience, but there are growing pains.

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    4. 2.0
      Current Employee, more than 3 years

      No longer a great place to work for

      Jun 26, 2021 - Web Developer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Typically, teammates collaborate well and are happy to help others - Good potential for career growth, depending on which team you land on - Perks are okay, also depending on where you live

      Cons

      - Culture is going down the drain ever since the move to remote, not because of the remote factor itself but because upper management has used the pandemic as an opportunity to start looking at employees as resources instead of human beings. - *Massive* echo chamber at the top, upper management feeds on the Shopify koolaid. Terrible culture-decisions being made that benefit only upper execs. - Lack of transparency; Town Halls and AMAs dodge questions they're not comfortable answering. - Too many stories of sudden layoffs and rapid changes made overnight - Growing too fast too quickly; all engineers spend too much time interviewing (several hours a week) due to the high attrition the company is having. Non-negotiable.

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      15 people found this review helpful
    5. 5.0
      Current Employee, less than 1 year

      Genuine company that cares for its merchants (customers) as well as employees, alike!

      Jan 24, 2021 - Junior Support Advisor in Calgary, AB
      Recommend
      CEO Approval
      Business Outlook

      Pros

      1. Great positive teams and trainers 2. Monthly budget allocation for books and reading material you'd like to purchase for personal or professional development and growth 3. Free work laptop, hugh 27" Dell monitor keyboard, mouse, USB C to HDMI adapter etc. Company lets you keep everything even after you stop working for the firm; only return laptop for security reasons 4. Fun place to work, fun people to work with 5. Great work life balace 6. They genuinely care about you, and in turn you learn to genuinely care about the customers (CX) 7. This is a company where anyone can do anything! Start off in CX support .. move into HR, IT, Finance, Data Analytics, Software Development, etc. If you excel in your current role and want to switch roles.. the company sponsors your education of bridging courses from local universities/colleges that prep you for your new role. Shopify is like a university in itself; a gigantic learning hub for anyone that wants to!

      Cons

      Can't think of any. But keep your lines of communication open with your lead/traininer. They are there to help you, but in a work from home scenario its not difficult for a misunderstanding to prop up. Then it tests your ability to turn the situation in your favour. As long as you are honest about how you spend the time during working hours and stay on top of your work, you will keep moving forward. Not a "Con" per say.. just something to keep in mind. This company is more rewarding that most others out there I have seen, and I have lived on 4 continents in the last 15years :-)

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      10 people found this review helpful
    6. 2.0
      Current Employee, more than 1 year

      Forget about career progression if you join

      Jul 3, 2021 - Software Engineering Manager in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Your work makes positive impact in the lives of real people

      Cons

      The company is desperate to hire senior talent, but always down-levels them when they are recruited. Recruiters and hiring managers make lots of promises that you'll be able to grow quickly, but those are all lies. The reality is that it is practically impossible to get promoted to L8 (sr dev manager) or higher. In an engineering team of thousands, only 3-4 people in the history of the company have ever managed to become Directors. Every single one of them was one of the "OG" (pre-IPO) people. If you joined later and not friends with the CEO or VPs, just forget about getting promoted.

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      9 people found this review helpful
    7. 3.0
      Former Employee, more than 3 years

      Only good if you're very junior

      Jun 17, 2021 - Recruiter 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - great benefits - work from home flexibility - strong ERG community

      Cons

      - well below market for the role - very repetitive day to day, no ability to influence strategy - useless interview styles that are 1 hour long and do not produce strongest ROI - teams are full of junior people with zero recruitment experience. they prefer this as they can pay them low, and train them up over time - many managers are all home grown, therefore no outside experience, lots of nepotism

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      3 people found this review helpful
    8. 2.0
      Current Employee, more than 3 years

      A lot of hidden problems

      Mar 11, 2021 - Senior User Experience Designer in Ottawa, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Solving really interesting and fulfilling problems. - Working with talented and kind people

      Cons

      - leadership lacks accountability and refuse to listen to feedback. - echo chamber at the top. - we're told what a great place shopify is, and yet a lot of people across many areas (below director level) talk about leaving and what a horrible place shopify has become. - the culture has been completely ruined - can't tell if this is on purpose or not. - even new people joining are surprised by how the company is run. Huge disconnect between what's being sold to the outside and what is actually happening on the inside. - the UX org is a mess. It used to be the most amazing group with a clear vision and a lot of excitement. Can't tell if this is part of something intentional or not, but it's hard to get my head around why else we're heading towards destruction. - the blatant gaslighting. - the lack of transparency when it comes to pay. This company definitely doesn't pay people what they should. Huge gaps between people. Not paying people enough is justified as opportunities to learn as if we're doing some kind of work placement. - micromanagement from the top is intense. What's the point of middle management if they can't do their job and be trusted.

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      29 people found this review helpful
    9. 5.0
      Current Employee

      The best workplace I've ever had!

      Jul 20, 2021 - Network Engineer in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots of opportunities for professional growth, great organizational culture, diversity, fair compensation good perks

      Cons

      Permanently working from home, the amenities in the offices were great

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    10. 5.0
      Current Employee

      Super Great

      Jul 23, 2021 - Customer Support Advisor in Burlington, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Really cares for their employees

      Cons

      can be high stress at times

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