Shopify Reviews | Glassdoor.ca

Shopify Reviews

Updated 21 March, 2019
349 reviews

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3.9
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Shopify CEO Tobias Lütke
Tobias Lütke
266 Ratings

Employee Reviews

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Pros
  • "Work from home while being treated like a regular employee" (in 37 reviews)

  • "Great benefits and hardware is provided to you" (in 21 reviews)

Cons
  • "Creating your healthy work life balance is important" (in 10 reviews)

  • "you need to be very self driven to succeed here (which is a pro for a lot of people)" (in 6 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Senior Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in Ottawa, ON
    Current Employee - Senior Product Manager in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time (Less than a year)

    Pros

    - great growth mindset: learn, grow as fast as you can. Books, conference, training, etc: you own your own development
    - growth: growing company equal lots of opportunities to improve the platform
    - fast paced environment and hard problems with huge impact: if you like to solve problems, meaningful problems for millions of buyers and merchants this is the place to go!
    - no short term vision: we are here to build a 100 year company not make as much cash as possible. Tu are encouraged to do the right thing

    Cons

    - growth: there is no user manual and things change quickly. Lots of new people and an ever changing environment.
    - self motivated environment: no hard deadlines and there is no end to make commerce better.

    Advice to Management

    - keep the culture of openness and transparence
    - have teams présent their work more often to senior management to show your interest


  2. "Awkward teenager phase"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time (More than a year)

    Pros

    - high growth, ecommerce industry seriously taking off and solid product to lead the market
    - great culture and you can literally strike up a conversation with anyone in the hallway with pure ease; everyone is eager to learn and obsessed with growth mindset - making it a massive asset when you run ideas with other like-minded, highly entrepreneurial hustlers
    - perks and benefits are topnotch

    Cons

    - can get too comfortable as org gets more mature and roles become more specialized. People coasting by and enjoying perks is fine.. but there's potential for the org to lean into mediocrity as org gets increasingly larger and leadership direction isn't the most clear
     - awkward teenager phase refers to the stage business is in. It's going through the peak of puberty and there's a lot of confusion...and frustration.. as one would imagine of a teenager growing up. We're no longer a startup but many parts of the org still operate that way.. with little alignment across the chain
    - career path progression is unclear often times, and it's entirely up to you to find your adventure and be creative/ entrepreneurial

    Advice to Management

    - better alignment of Plus and Core
    - get rid of unqualified middle managers who don't embody true genuine shopify values / growth mindset; some of them are cancer to the org and mess up the command chain - making it difficult for high potential individual contributors to progress and make stronger impact in the org.. resulting in churn that's costly to the org
    - overall, I love the product and I love the vision. Many things to be grateful for and am proud that this is a Canadian company here to stay for 100 years

  3. "Great company, great perks"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Montreal, QC
    Current Employee - Anonymous Employee in Montreal, QC

    I have been working at Shopify full-time (Less than a year)

    Pros

    Great culture, everyone is helpful and supportive and wants to learn! Perks are incredible, I cannot overstate how awesome the free breakfast and lunch is!

    Cons

    It's getting a bit big which makes it harder to deliver on the promises of being able to direct your own learning within your job.


  4. "Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Toronto, ON
    Former Employee - Product Manager in Toronto, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Shopify full-time (More than a year)

    Pros

    - Amazing company overall
    - Freedom and Trust
    - Learning and growth
    - Cool and smart people
    - Beautiful work environment
    - Flexible hours
    - Good perks
    - Good life/work balance

    Cons

    - Compensation is not the best compared to other tech companies.
    - Lots of new people, ever-changing environment. People don't understand the scope of their role and tap into other's people job. It's tiring.
    - The motto 'be impactful' creates unhealthy situations. People want to be seen at all costs (more politics).

    Advice to Management

    - Explain to new hires the exact scope of their role. Better onboarding for a healthier experience and environment for all.
    - Keep the freedom, the trust and above all the transparency.
    - Better compensation.


  5. "Customer Success Guru"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ottawa, ON
    Current Employee - Anonymous Employee in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time (More than a year)

    Pros

    Great team environment even though we are remote, great support in place from coworkers and higher ups, room for advancement, great wages, great benefits, work from home.

    Cons

    Can be stressful, high volume, sometimes high pressure.


  6. "Life changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Coordinator in Ottawa, ON
    Current Employee - Talent Coordinator in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time (More than a year)

    Pros

    Best job I've ever had.

    Cons

    Not for the weak of heart.


  7. Helpful (1)

    "Strong enduring culture. Three strong C-level execs. Challenging IC/midlevel environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shopify full-time (More than 3 years)

    Pros

    All the perks you need
    Proactively competitive on salary and benefits, they don't screw around
    Amazon-like autonomy for individuals
    Industry that everyone knows, with real people for customers you can talk to in basically any city
    Strong design sensibility and commitment
    Strong development/individual growth policy, if unevenly implemented due to weak middle management.
    Very strong CEO, CPO and COO (IMO), no opinion on CFO and others.

    Cons

    Some level of constant chaos, between a startup and an enterprise. Shopify is trying to figure it out but failing at establishing a logical, consistent approach to strategy and alignment. Lots of decision by individual opinion; politicking; backchannelling.
    Politics and cliques among the establishment middle management, e.g. directors/GM's and the people they've carted along with them for a long time-a form of nepotism.
    Engineering and data are a bit of a mess at an overall level and especially at mid-management, despite lots of awesome IC's and leads.

    Advice to Management

    Continue *almost everything*.

    Do fewer things, have a steadier and more present hand on what the priorities are, which means setting actual strategy goals for the rest of the organization to ladder up to.

    Hold your directors more accountable. Destroy cliques. Prevent bad people from being protected by their friends.

  8. "Everything is great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Ottawa, ON
    Current Employee - Software Engineer in Ottawa, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Shopify full-time (Less than a year)

    Pros

    People, food, perks and benefits are all amazing

    Cons

    Needs some time to get a long with the environment and knowing the development techniques


  9. "Great company to work for!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shopify full-time

    Pros

    Benefits are great and there are a lot of learning opportunities.

    Cons

    Takes a while to understand how things are done.


  10. "Great for those who want to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Escalated Support in Ottawa, ON
    Current Employee - Escalated Support in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time (More than 3 years)

    Pros

    - You get to chat with anyone at the company. This is huge. If you know why you need to reach someone, you can do it without emailing. Making connections is easier since everyone uses a singular communication medium to some degree
    - Benefits are fairly comprehensive
    - Stock options are real
    - Great for people who want to learn and grow in tech. The opportunities are there if you understand where you are, and make the connections you need. Lots of mentorship opportunities if you seek them out.
    - Coworkers are passionate about their projects, and about improving the product.

    Cons

    - Sometimes everything feels like a chaotic mess in an IRC chatroom, but this is quickly rectified.
    - Work life balance is easy to upset due to the "always on" nature, and the generation that grew up chatting.
    - There is a `koolaid` factor, but identifying it helps restrict how it affects your outlook.

    Advice to Management

    Make informed decisions that benefit the employees - we want to see the company succeed, and we want to know that we're valuable.