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What people are saying about Shopify
Jobs in Sales
2 months ago
Layoffs are tough. I was laid off earlier this year but turned out to be a blessing in disguise. Wanted to share that Shopify is hiring a bunch of SDRs and AEs for Q4. This includes SMB, mid-market and enterprise segments. I am not a recruiter. I’m an AE that feels like I’ve found my dream job and would be happy to offer a referral for anyone join me. Check our postings on our website or LinkedIn. Feel free to DM me! Good luck everyone.
5 months ago
Hey there! What type of roles should I be looking for that exist around supporting APIs? I'm looking to make a transition out of customer support, but not sure if/what these type of roles would be classified under. Thanks for your help! Edit to clarify: I mean supporting basic/general API coding/building/functions, likely for different apps or companies that rely heavily on api to work. For ex/ shopify relies on api for their partners apps to work. Does anywhere else do that?
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Great benefits and actually care for you and encourage you to use all your vacation and personal days." (in 339 reviews)
- "+ great people ( talent and 'just' people wise )" (in 273 reviews)
- "Culture is great and its easy to make connections." (in 226 reviews)
- "Good benefits, work from home" (in 118 reviews)
- "A good work/life balance is encouraged" (in 90 reviews)
- "Massive layoffs without any warning AFTER saying there will be no more layoffs privately and publicly" (in 106 reviews)
- "Senior leadership will not take responsibility for any decline in growth or making the wrong strategic decision" (in 102 reviews)
- "The Pay is low and the politics are a headache" (in 84 reviews)
- "poor management and quite top down" (in 84 reviews)
- "Inexperienced managers and leads" (in 44 reviews)
Ratings by Demographics
This rating reflects the overall rating of Shopify and is not affected by filters.
- 3.0Sept 22, 2021Software Developer ManagerFormer Employee, more than 5 years
- There are so many technical problems to solve that you will always be able to tackle something interesting - Shopify is mostly full of really great supportive people. You will very easily find people that will be your friends for life and while it is hard to find a good job, it is harder to find a good team. I think in Shopify, this is more common. - Shopify does have lots of room to learn and grow as a developer (unless you’re a FED)
- 1.0Oct 11, 2023Senior Software DeveloperFormer Employee, more than 3 yearsToronto, ON
- You will be squeezed for everything you are/have, in return learn as much as you can from the place and leave. You cannot expect to be there long. - I worked with great people directly on my team and direct leadership (before they were all laid-off, then eventually I was laid-off too).
- Work there 4 years and you'll be in the top 10% of the company who have been there the longest. The (for legal reasons) "possible" reason? At 5 years they dangle in front of you a 5 week paid sabbatical. Expect to not be there for long, sometimes only months. - "Compensation changes are coming!"™ - C-level exec's have very short sighted goals that change at least once daily, and everything is an emergency. Communication of these goals is extremely poor which leads middle managers guessing what C-level's want, always leading to "disappointing" results. - Cult levels of toxic positivity throughout the company. - If they say something won't happen, it will. - Expect Emergency HR all hand meetings over unused slack emoji's or the use of emoji's incorrectly, a wonderful use of everyone's time. - The CEO is in favour of a 996 style working environment. - Rolling silent layoffs13
- 4.0Nov 26, 2023Senior UX ManagerCurrent Employee, more than 3 yearsToronto, ON
Highly intelligent colleagues, fun workplace, at the forefront of every technologie, and ir looks great on your CV
Since the layoffs the company is becomign one of grind culture. We pride ourselves so much as building a 100yr company but now we are churning trough employees and making them work for 3 or 4 of their colleagues that were let go early in the year. Like any big company this varies per team. The grind is real if you work under our COO.1
- 2.0Nov 26, 2023Support SpecialistFormer Employee, more than 5 yearsToronto, ON
- Generally speaking, jerks don’t tend to last at Shopify. Working around supportive, hard working peers will help make the day easier and help you grow faster - If you want to learn about common mistakes and oversights in starting/operating your own Ecommerce business, it’s a great place to absorb information - If you lack formal training and experience but are a little charismatic you can likely to get hired and get a break. An underpaid one, but one that will help you create a baseline for a career.
- Change at an unreasonable rate. It isn’t fast pivots, things can change hugely on a weekly, daily, or in some cases hourly basis - Publicly promoting and highlighting professional growth resources and opportunities when most resources are developed by someone in the role who is creating the resource to build their own skills. Training provided is purely focused on infodump courses which are often irrelevant by the time you finish them. (Sometimes they are updated while you’re halfway through) - Compensation doesn’t come close to matching even starting support roles for other organizations. - Leadership has been shifting from coaching based and habit building to data driven performance management with too many metrics to ever find a balance. - AI: no matter what your role is, it’s consistently made clear that if possible, your role would be done by GPT. - Leadership will treat you like an adult only when you are being told to do something better, but will make massive adjustments to your role and then try and gaslight you by saying that was always the plan.1
- 3.0Nov 16, 2023Support AdvisorFormer Employee, less than 1 year
An innovative company that genuinely believes in growth and wants to support you in changing with the company. Great benefits and perks.
The experience of onboarding was quick and support advisors are expected to understand Shopify's entire platform and need to act fast to address merchant inquiries when the majority of them require reaching out to other teams for support. Expectations are unreasonable, managing 3 chats simultaneously. Big emphasis on making this job a part of your culture and "lifestyle" and to be loyal to them even outside of work hours.
- 3.0Nov 23, 2023Software EngineerCurrent Employee, more than 1 year
Great people, smart, everyone is approaching and welcoming. At the individual contributor level there is less politics and depending on the team things are very challenging in a fun way. You’ll never get bored (also depending on the team)
Leadership can push hard for features and not prioritizing building for the long term while putting dev health in jeopardy (overworking on deadlines) but i guess that’s kinda normal. What do you expect different from saas company ?
- 2.0Nov 28, 2023UX ManagerFormer Employee, less than 1 yearOttawa, ON
Good pay and there are some wonderful people there.
The culture varies greatly from team to team and in my experience, the culture and how work gets done in the business that the company advertised, trained, and on-boarded people into was non-existent, and questioning the disconnect was not received well.2
- 3.0Nov 23, 2023Senior Software EngineerCurrent Employee, more than 1 year
The individuals I worked with were all amazing teammates, and the comp model is competitive in Canada.
Leadership is disorganized and chaotic. They just scream “thrive on change”, and then constantly change directions without ever letting new features breathe. There used to be room to voice concerns, but they shut it all down now so all you hear is the exec team who are completely out of touch. The logistics team was so poorly run I can’t put words to it.1
- 4.0Dec 3, 2023Customer Support AdvisorCurrent Employee, more than 1 year
Shopify has a great work-from-home culture and policy.
It is increasingly difficult to move around in the company.
Shopify Reviews FAQs
Shopify has an overall rating of 3.3 out of 5, based on over 3,034 reviews left anonymously by employees. 50% of employees would recommend working at Shopify to a friend and 43% have a positive outlook for the business. This rating has decreased by -10% over the last 12 months.
50% of Shopify employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Shopify 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.