Shopify Vancouver Reviews

Updated Feb 17, 2021

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4.2
88%
Recommend to a Friend
100%
Approve of CEO
Shopify CEO Tobias Lütke
Tobias Lütke
25 Ratings
  1. "Digital by Default is the new way of working"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Talent Acquisition Recruiter in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time

    Pros

    Work remotely, great benefits, lots of learning/growth opportunities.

    Cons

    Pay doesn't seem as competitive.

  2. "Futuristic company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Support Advisor in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for less than a year

    Pros

    Work from home. Very supportive culture with promotes learning and development

    Cons

    No cons in my experience.


  3. "Shopify is one of the best companies to work at"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Workforce Management Specialist in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shopify full-time for more than 3 years

    Pros

    - Education, I started as a guru/customer support specialist and was put through a rigorous 8-week training course with many others before even starting the job. - Benefits - Stock - Culture - Remote work - I really connected with the mission and I love everything technical and being at Shopify was one of the best decisions I've ever made because now I know how to run a remote, e-commerce/SASS company.

    Cons

    The pay is generally less than other top tech companies due to how amazing the company is to work at, people have a hard time leaving!

    Shopify Response

    January 5, 2021Social Care

    Hello, there! Thank you for sharing your experience. We are so happy to hear that you’ve had such a positive experience working at Shopify. Knowledge at Shopify is important, so having a thorough training process makes such a beneficial difference when one prepares for a new role. We are so lucky to have great benefits and amazing perks here at Shopify. It’s important for employees to be able to thrive in their work environment and feel appreciated in their position. To touch on pay; salaries are consistently reviewed at Shopify to make sure they are competitive with the current market. Our Talent team regularly assess roles within the company to ensure that all compensation is meeting the current market value and industry standard. Again, thank you for sharing your feedback!

  4. "Burn Out is real in Support"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru in Vancouver, BC
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Shopify full-time for more than a year

    Pros

    The benefits were good and working from home before it was mandatory was nice

    Cons

    You’re just any number, particularly if you’re in a lower ranking role like support

  5. "great experience with great people"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Shopify Support in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shopify full-time for more than 3 years

    Pros

    Lots of opportunity, great leadership, lots to learn

    Cons

    There's a big division between support and product

  6. "Great Company - Low Salary"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Junior Support Advisor in Vancouver, BC
    Recommends

    I have been working at Shopify for less than a year

    Pros

    Great place to work and learn!

    Cons

    Low Salary for the stressful and busy nature of live channels

  7. Helpful (3)

    "Incredible Road into Shopify"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Support Advisor in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for less than a year

    Pros

    Great people to work with, the ability to work from home, great experience, super energized opportunity to help make a difference for small and medium global business owners.

    Cons

    Starting wage is not reflective of the work load or the expertise required to perform at a high level in this role. Previous experience is not taken into consideration when compensation is offered.

    Continue reading

    Shopify Response

    December 2, 2020Social Care

    Hello, there! Thank you for sharing your experience! When Shopify went digital by default, it was important for all Shopify employees to feel comfortable working their role from home. It’s great that you’re loving working remotely. It means a lot to help businesses small and large to help get to their goal - we love helping merchants succeed. Feedback like this is important to help improve the employee environment. Shopify does make sure to consistently review salaries and assess roles within the company to assure that salaries are competitive and are meeting today’s market. If you are finding that your salary is not meeting expectations, be sure to reach out to your lead or HR person for more information. Again, thank you for taking time to share your feedback!

  8. "Amazing benefits and good salary"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Remote Shopify Guru in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shopify full-time for less than a year

    Pros

    Amazing benefits, great starting salary, supportive work environment

    Cons

    High stress and pressure, you have to work weekends on a rotating basis

  9. Helpful (7)

    "50/50 Chance you'll end up with a great leader versus wildly inadequate leader"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru - Remote in Vancouver, BC
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Shopify full-time for more than a year

    Pros

    Good pay to start, great benefits, expense account

    Cons

    Many of the leadership were promoted out of necessity and weren't fit to lead. Lots of double standards in what they believe versus what they expect of employees. Didn't receive any support from upper management when it was needed.

    Shopify Response

    October 29, 2020Social Care

    Hi, thank you for sharing your experience here. Over the past few years, our internal teams have doubled in size and even now continue to grow. As with all of our internal moves, we want to provide an opportunity to stretch! Through the 2019 Engagement Initiative, we held “Lead Labs” to help level up and create support networks across Support Leadership. This program is currently being offered to support leads throughout the company. I’m sorry to hear that you did not get the support you needed while you were here! I'd be happy to look into this with you further if you like. Please do feel free to reach out via our support lines: (https://bit.ly/2ICKkCX) so you will have a formal ticket our internal support team could review. I'm glad to hear there were some positives from your time with us; our compensation package and benefits are one of the best in the industry. It's great to hear this was a positive point for you! Thank you again for taking the time to leave a review, best of luck in the future.

  10. Helpful (7)

    "Great place to work, pay could be better based on the amount of work."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru in Vancouver, BC
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Shopify full-time for more than a year

    Pros

    Strong support structure from team and upper management. Mental health and self care are is very high at all levels of management and executives. Amazing health package and stock options. Very intense and in-depth training program.

    Cons

    Mental Health and burnout is high in this role specifically. Pay is way below what it should be especially since the amount of work can be overwhelming.

    Continue reading
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