Glassdoor Overview

  • www.glassdoor.com
  • San Francisco, CA
  • 501 to 1000 Employees
  • 2007
  • Company - Private
  • Internet
  • Unknown / Non-Applicable

We're on a mission to help people everywhere find a job and a company they love. In the process, we're transforming an entire industry through the power of transparency. Join us!
Mission: To help people everywhere find a job and company they love.

Company Updates

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Glassdoor

Feb 23, 2021

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In addition to the new Diversity & Inclusion features, our Glassdoor Economic Research team recently published a preliminary analysis on how Black employees’ workplace satisfaction differs from other employees.

Company Logo for Glassdoor

Glassdoor

Feb 23, 2021

KEY NOT FOUND: company-updates.categories.employee-story

To celebrate Black History Month, Glassdoor is highlighting several influential Black employees within our BUILD ERG (Blacks, United, In Leadership and Development) across the customer success, content, engineering, product verticals. These leaders are diverse, passionate, and driven and are incredible examples of Black Excellence. This week, meet Nonso Maduka, a product director at Glassdoor!

Glassdoor Reviews

3.7
65%
Recommend to a Friend
64%
Approve of CEO
Christian Sutherland-Wong
Christian Sutherland-Wong
139 Ratings
Mar 1, 2021
Glassdoor icon

"Loved my time there"

Former Employee - Anonymous Employee in Dublin, Dublin
Recommends
Positive Outlook
Approves of CEO

I worked at Glassdoor full-time for less than a year

Pros

really friendly place to work with a great team, great perks like snacks, pension and healthcare

Cons

Some management can be quick micro mangement style
See All 775 Reviews

Diversity & Inclusion at Glassdoor

3.9
(51 reviews)

Diversity Programs & Initiatives

Click here to read our most recent D&I report

Employee Resource Groups

We strive to ensure that Glassdoor is an employer where people truly feel they be

Diversity & Inclusion FAQs

All answers shown come directly from Glassdoor Reviews and are not edited or altered.

Does there seem to be diversity at Glassdoor?

...Glassdoor could use more diversity as a whole and invest in more efforts to retain diverse talent, not just hire it....Read More

Read 4 more responses>

Glassdoor Photos

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Glassdoor Interviews

Experience
Positive79%
Negative14%
Neutral6%
Getting an Interview
Applied online55%
Employee Referral29%
Recruiter10%
Difficulty
3.1
Average
HardAverageEasy

  1. Helpful(4)
    [employerShortName] icon

    Customer Support Specialist Interview

    Anonymous Employee in United States
    No Offer
    Negative Experience
    Average Interview

    Interview

    When I first applied for the role, I received an email a week later saying they weren't interested, but then another week later, I received another email saying they would like to proceed with an interview. This should have been a red flag but I proceeded with the interview process anyway.

    Once scheduled, the entire process took a month, and there was a series of 4 interviews:
    - First was with their HR/recruiting person (30 mins)
    - Second was with one of the managers of the support team (30 mins)
    - Third was with the other manager of the support team, 2 people on the support team (one of them senior), and the display ops manager (1.5 hours)
    - Fourth was with the same senior support person and the associate director (1.25 hours)

    During the interviews they asked questions about my work history, values, personality, and hobbies. They inquired as to how I have handled certain work situations and dynamics in the past, as well as how I would handle them now. I also role played for 2 off-the-cuff mock call scenarios.

    I think the entire process was a bit repetitive, as multiple people who interviewed me asked the same questions, but overall the interactions were conversational in nature and everyone was kind. The HR/recruiting person was also very responsive and good about following up between interviews, asking how they went, and encouraging open communication.

    Unfortunately, things started to take a turn when I was rushed to pick availability for my last interview, as they wanted to make their final decision on who to hire quickly. When the day came to hear back from them on their decision, they told me there would be a delay of 5 more days (including a weekend) at the latest. I heard nothing from them for that entire 5 day period. No calls, no emails.

    I ended up emailing them the morning after the final decision day requesting an update. I heard back from them at the very end of the day via email, an impersonal response saying they had just called and left a voicemail and good luck. There was no call notification or voicemail on my phone, and no real explanation as to why they failed to follow up with decision deadlines they had set, twice, after a month of consistent correspondence.

    I ended up emailing them back letting them know I have followup questions (they did offer to answer any in that same email), but I never heard back and I’m not surprised. Im certain that if I had never followed up, I never would have heard from them in general.

    Not getting an offer is not what bothers me (sometimes it’s just not the right fit and that’s ok), but it’s the lack of followup and disregard for my time, coming from a company that claims to be all about communication, transparency, and making the interview process empowering for all parties. Living your values is important as a company. Without that, there is a flawed culture, and that is nowhere I want to work anyway.

    Luckily, I am a fan of making sure that potential employees have the information they need, and Glassdoor has this handy review tool to make that happen.

    Good luck, fellow job searchers and workers!
    Interview

    - What values mean the most to you? - What do you like to do in your spare time? - Tell me about a time you had a disagreement with a coworkers and what you did to resolve it. - What is something Glassdoor can do to better position itself?

    Answer Question

See All 942 interviews

Glassdoor Awards & Accolades

  • Best Place to WorkNorth Bay Business Journal2015
  • Best Place to WorkNorth Bay Business Journal2014
  • Best Employment Website WinnerWebby Awards2013
  • Innovative HR & Recruiting Solutions AwardBersin by Deloitte2013
  • Best Social Media Site for Recruiting EmployeesAbout.com2013

Glassdoor FAQ

(42 Questions)

All answers shown come directly from Glassdoor Reviews and are not edited or altered.

See questions about:

What is health insurance like at Glassdoor?

...Over the years Glassdoor has been slowly investing in core benefits like health insurance and pension....

May 21, 2019

Read more

See 1 more answer

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