Shopify Support Advisor Reviews

Updated Jun 18, 2021

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Found 70 of over 1k reviews

4.3
85%
Recommend to a Friend
100%
Approve of CEO
Shopify CEO Tobias Lütke
Tobias Lütke
44 Ratings
  1. 5.0
    Current Employee

    Amazing job

    Jun 10, 2021 - Support Advisor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Amazing company, amazing people, amazing benefits

    Cons

    Stressful. Not good if you have high anxiety

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  2. 5.0
    Current Employee, less than 1 year

    Genuine company that cares for its merchants (customers) as well as employees, alike!

    Jan 24, 2021 - Junior Support Advisor in Calgary, AB
    Recommend
    CEO Approval
    Business Outlook

    Pros

    1. Great positive teams and trainers 2. Monthly budget allocation for books and reading material you'd like to purchase for personal or professional development and growth 3. Free work laptop, hugh 27" Dell monitor keyboard, mouse, USB C to HDMI adapter etc. Company lets you keep everything even after you stop working for the firm; only return laptop for security reasons 4. Fun place to work, fun people to work with 5. Great work life balace 6. They genuinely care about you, and in turn you learn to genuinely care about the customers (CX) 7. This is a company where anyone can do anything! Start off in CX support .. move into HR, IT, Finance, Data Analytics, Software Development, etc. If you excel in your current role and want to switch roles.. the company sponsors your education of bridging courses from local universities/colleges that prep you for your new role. Shopify is like a university in itself; a gigantic learning hub for anyone that wants to!

    Cons

    Can't think of any. But keep your lines of communication open with your lead/traininer. They are there to help you, but in a work from home scenario its not difficult for a misunderstanding to prop up. Then it tests your ability to turn the situation in your favour. As long as you are honest about how you spend the time during working hours and stay on top of your work, you will keep moving forward. Not a "Con" per say.. just something to keep in mind. This company is more rewarding that most others out there I have seen, and I have lived on 4 continents in the last 15years :-)

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    9 people found this review helpful
  3. 5.0
    Current Employee, less than 1 year

    Great perks

    May 30, 2021 - Support Advisor in Vancouver, BC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The company truly values their employees well being, health and work/life balance

    Cons

    Wide scope of skills needed for the role with comparably low compensation relative to market

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  4. 5.0
    Current Employee, less than 1 year

    Working at Shopify

    Jun 2, 2021 - Support Advisor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits and great people!

    Cons

    There are only variable start times.

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  5. 4.0
    Current Contractor, less than 1 year

    Great support!

    Jun 16, 2021 - Junior Support Advisor in Ottawa, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work life balance Dedicated support to move to full time Equal opportunities for both full time and contract employees

    Cons

    Flex timings and working during weekends

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  6. 4.0
    Former Employee, less than 1 year

    Position was new, but lots of help if you want to work up

    Jun 2, 2021 - Junior Support Advisor in Vancouver, BC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits Tons of training Can work your way up if you got the ambition Get to see creative websites and know lots about Ecommerce Work from home

    Cons

    My position was new, so there was a lot trial and error as you go They tend to throw you in so you have to be okay with ambiguity Pay was low in the beginning

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  7. 5.0
    Current Employee

    Good Company

    May 31, 2021 - Support Advisor in Ottawa, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits. Work from home. Great teams.

    Cons

    Scheduled down to the minute

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  8. 4.0
    Current Contractor, less than 1 year

    A positive experience to work with Shopify

    May 24, 2021 - Junior Support Advisor in Brampton, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Opportunity to learn and grow within the organization. Work culture is one of its kind

    Cons

    very fast paced environment. You would not cope with it if you are a slow learner

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  9. 3.0
    Current Employee, more than 5 years

    You will burnout eventually so get your own support

    May 3, 2021 - Customer Support Advisor in Toronto, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    1. Excellent Lifestyle Spending Account 2 Decent Starting Salary 3. Benefits from the start

    Cons

    1. Management not the greatest 2. Too many duties/expectations and not enough pay and support 3. Say they have work/life balance but do not truly live by it 4. Not enough room for advancement and professional development model is lacking

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    4 people found this review helpful
  10. 5.0
    Former Employee, less than 1 year

    good

    Apr 30, 2021 - Junior Support Advisor in Toronto, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Very supportive work environment Room to grow

    Cons

    A lot of new employees, lots of competition

    1 person found this review helpful
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