Shopify Customer Service Representative Reviews

Updated May 4, 2021

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4.1
70%
Recommend to a Friend
88%
Approve of CEO
Shopify CEO Tobias Lütke
Tobias Lütke
8 Ratings
  1. "The best job"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook

    I have been working at Shopify full-time for more than a year

    Pros

    Its has all the pros

    Cons

    No cons for this job

  2. Helpful (3)

    "Not meant for neurodivergent people"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Ottawa, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Shopify full-time for more than a year

    Pros

    No pros for real people. The only real pro is you are given a $5k benefit budget where you can expense anything you want and the company will pay for it. This $5k does not come off your salary however it is taxable.

    Cons

    If you are disabled in any sense (physical or mental) you will be terminated. They do not care about their employees at all. But that isn't the worst of it, the worst of it is they will lie to your face bolstering that they will provide all kinds of accommodations for any kind of disability. When in reality they won't even give you extended leave with a doctor's note. I have officially diagnosed ADHD and when I brought this up I was met with promises of understanding, that if I had a depressive episode I would be given the time I need to recover. When a depressive episode inevitably came and I was requesting more time off than normal with a signed letter from my psychiatrist, I was terminated within a month.

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  3. "Hard work but not bad work"

    4.0
    Former Contractor - Customer Service Representative in Toronto, ON

    I worked at Shopify

    Pros

    Good team leads and training. Nice digital work environment. Very structured work-day, which is helpful if you're like me and need external structure to be productive while working remote. Challenging, I felt like I learned a lot in this position. Decent pay.

    Cons

    Hard work with multi-tasking and being expected to assist multiple merchants at once. Two customers is reasonable, but once you're in a permanent position you're expected to assist 3 customers at once, which is overwhelming. A lot of work is put into developing the potential for a good work culture, but there isn't much time to actually partake in it since the workdays are really quite busy

  4. "Good"

    4.0
    Former Employee - Customer Service Representative in North Toronto, ON
    Recommends
    Positive Outlook

    I worked at Shopify full-time for more than a year

    Pros

    Very structured, lots of feedback

    Cons

    Limited space to grow in support

  5. Helpful (13)

    "I'm really into stories about cults, but I didn't mean to join one.."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Shopify full-time for less than a year

    Pros

    -you get a lifestyle spending account

    Cons

    -if you have a brain that you like to use for critical thinking, you have to keep it on the down low, or they will catch you

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  6. Helpful (1)

    "10/10 and only getting better."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative - Guru in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for less than a year

    Pros

    Excellent Company Structure, Benefits, Communication and HR, Culture ‘For Days’ Modern style company that looks at more than just what you have gone to school for, but rather what you have and can accomplish.

    Cons

    Long, but worth-it hiring process.

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  7. "Something"

    3.0
    Former Contractor - Customer Service Representative 

    I worked at Shopify for more than 3 years

    Pros

    Remote work and flexibility was great.

    Cons

    Long hours for the work you do

  8. Helpful (10)

    "Poor Upper Management"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Calgary, AB
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Shopify full-time for less than a year

    Pros

    Constant learning, work from home (no commuting), great teams

    Cons

    Management very young with no experience, schedule horrible have to work every holiday, tied to the desk hard to even take a potty break, 3 technical chats at the same time saying do not need to code but you do. They made many training errors and threatened to fire immediately instead of taking responsibility for their errors.

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  9. Helpful (1)

    "Love this place"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than 3 years

    Pros

    Working at Shopify overall is a dream. You get to work remote, your benefits are fantastic and the people are absolutely amazing.

    Cons

    Things can sometimes be pretty scrappy

  10. "good"

    5.0
    Former Employee - Account Manager 

    I worked at Shopify full-time

    Pros

    Working envirmoent is pretty good

    Cons

    Pay amount is not the best

Viewing 1 - 10 of 18 Reviews

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