As a Tier 2 IT Engineer, you will be responsible for providing technical support to clients, system implementation, and management of IT networks. You will be expected to work autonomously on tier-2 level tasks.

• Providing top-tier customer service to clients.
• Testing and evaluating new systems and software.
• Client communication & task management.
• Documenting support activities and maintaining accurate records.
• Role is in-person in Abbotsford office servicing clients in the Fraser Valley.
• Role is full time, though there may be opportunity for part-time as well.

Compensation

• Compensation: $50-70k depending on abilities and fulfillment of the rest of this job description
• PHSP health plan to be allocated as you see fit
• Day-off for your birthday
• Two weeks vacation in first year, Three weeks vacation in second year, Four weeks vacation in fifth year

Experience

To be successful in this role, you should have:

• A degree in computing or demonstrable equivalent ability
• Around 3 years of experience in a related role or demonstrable equivalent ability
• Excellent problem-solving skills
• Eagerness to learn and solve challenges with a growth mindset
• Strong communication skills
• Ability to explain technical situations to clients in plain English, and share the relevant factors and consequences so they can make informed decisions
• Strong rapport with clients
• A reliable and presentable vehicle and a license to drive it
• Ability to lift 50 lbs
• Ability to pass a criminal record check
• If you can’t, but your record is non-violent and you’re transparent and honest, let’s chat
• Professional written and oral English fluency

Skills & Technologies

The more of these technologies and systems you’re proficient with, the better. You will have opportunities to learn the systems you aren’t already familiar with.

• Windows Server and its functions such as Active Directory, Group Policy, File Services, Remote Desktop, Printer Server, etc.
• Linux servers including CLI interfaces. Mostly, we use Debian or Ubuntu
• Windows and Mac workstations
• Microsoft 365, Intune, Teams, Defender, and Azure
• SQL Servers including Microsoft SQL, MySQL, Postgres, and the SQL language
• Storage systems such as Synology, QNAP, iSCSI, NFS, hyperconvergence, SANs
• Exchange Server (just kidding)
• Email technologies including SMTP, SPF, DKIM, DMARC, Encryption
• Google Workspace
• Virtualization technologies such as Hyper-V and Proxmox but not ESXi (RIP)
• Scripting with Powershell, or bash
• Remote connection tools such as Screenconnect, SSH, RDP, Splashtop, VNC
• Cybsecurity protections including EDR, DNS Filtering, IPS, DLP, etc.
• Backup solutions such as Acronis, Cove, Altaro, Backblaze
• Terminating RJ45 keystones & ends, wiring patch panels, tracing and labeling wires
• Retro Encabulators such as the one made by Rockwell
• Networking ecosystems including Fortinet, Unifi, PFSense, OPNSense, Microtik
• Networking protocols and systems such as TCP/UDP, IP, DNS, DHCP, VPN, ZTNA, OSPF, SSL, RFC2549, etc.
• Telephony systems including SIP, Asterisk, or 3CX
• Printers and scanners including scan-to-email, scan-to-cloud, defenestration because printers are the worst
• MSP platforms including PSAs, RMMs, MDMs, Documentation, etc.
• Sledgehammers and light explosives for secure deprecation of particularly frustrating printers

Capabilities

The more of these things you can do, the better:

• Troubleshoot all workstation technical issues
• Troubleshoot nearly-all single-site network issues
• Troubleshoot most server technical issues
• Troubleshoot some campus or multi-site network issues
• Troubleshoot some distributed or cluster server issues
• Rap the full theme song to the Fresh Prince of Bel-Air
• Set up a new basic business network with device connectivity, on-prem Windows server, 365, and security
• Prevent and respond to viruses, ransomware, and other cybsecurity breaches
• Configuring and manage Microsoft Office 365, Azure, Entra ID, Intune, Google Workspace
• Migrate businesses from Google Workspace to Office 365 or vice versa
• Build and test a PC from scratch. Even better if you can build a server too. More RGB, more better.
• Integrate, configure, and provision SAAS and line-of-business apps for clients
• Configuring and managing hypervisors and related networking
• Hit an HP Laserjet from 100 yards with 3x optics and a 5km/h crosswind.
• Writing PowerShell or bash scripts to automate tasks or process data.
• (Fine to use AI as long as you can proofread/correct the output)
• Explain technical options to clients in a way that empowers them to make an informed decision for their business
• Configuring and managing backup and disaster recovery solutions. Write Disaster Recovery Plans
• Install Windows 11 without using a Microsoft account
• Produce good documentation both for internal use and for clients
• Teach and mentor junior staff

Related job titles: systems administrator, sysadmin, systems engineer, network engineer, IT engineer, IT support, IT Helpdesk, BOFH, IT Technician,

Job Types: Full-time, Permanent

Pay: $55,000.00-$70,000.00 per year

Benefits:

• Casual dress
• Extended health care
• Mileage reimbursement
• On-site parking
• Paid time off

Application question(s):

• Do you reside in the Fraser Valley, or do you already have firm plans to move there?
• Do you have a drivers license and a reliable vehicle with at least 4 wheels?

Experience:

• IT: 3 years (preferred)

Work Location: In person