Customer Care Professional applicants have rated the interview process at American Express with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 68.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Professional roles take an average of 23 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at American Express overall takes an average of 19 days.
Common stages of the interview process at American Express as a Customer Care Professional according to 5 Glassdoor interviews include:
Phone interview: 24%
One on one interview: 19%
Skills test: 19%
Background check: 14%
Personality test: 14%
Group panel interview: 10%
Here are the most commonly searched roles for interview reports -
I applied through other source. The process took 2 weeks. I interviewed at American Express (Salt Lake City, UT) in May 2013
Interview
Initially, it was a phone interview since it is a job that is mostly based on the phone, they like to see how you act/ react on the phone. Then I had a second interview in person where they explained more about the culture and job expectations. They were friendly and professional on both accounts.
I applied online. I interviewed at American Express (Toronto, ON)
Interview
There was a long interview process, jumping between four to five different people. and then a long background check process. Overall, the process ran pretty smoothly but was very long
Interview questions [1]
Question 1
Tell me a time you delt with an irrrate customer and how did you handle this.
Interviewers focus on whether my personality matches with the company values, and whether my ability can master the job. The interview is relatively casual though, instead of asking questions in one way, they constantly provide feedbacks, including credits and guidiance.
Interview questions [1]
Question 1
I am located in Hong Kong. If you work in a Cha Chaan Teng, do you think politeness is important?
Friendly and casual; hiring leader was friendly and interview questions were pretty casual. There was a small case study to gauge your problem solving skills and impromptu mock call session.