Cover image for American Express
Logo
See All Photos

American Express

Engaged Employer

American Express

Add a Review

American Express Reviews

Updated Dec 3, 2023

Verify your email to use filters. Having problems? Resend email
Found 15,343 of over 17K reviews
4.2
82% Recommend to a Friend
American Express CEO Stephen J Squeri
90% Approve of CEO

Found 14,412 of over 17K reviews

4.2
82%
Recommend to a Friend
90%
Approve of CEO
American Express CEO Stephen J Squeri
Stephen J Squeri
4,810 Ratings

What people are saying about American Express

Finance

3 months ago

works at 

American Express

I need to make more money. I have 10 years of customer service , 5 of which comes from the banking industry (bank of america (4 years, 1 years american express) all of which are customer service contact center based. Never finished college 31 years old I have no idea how to get more money I have interviewed with 5 companies this year my salary 52k those roles 80-85k im having zero luck with companies what should be my next move I work for AMEX and im severely underpaid 24 hour :( ATLANTA) 🥲🥲

26

12 Comments

Finance

649.1K Members 

Ask candid career questions

-1 - /Community/finance

Got a burning question about American Express? Just ask!

On Fishbowl, you can share insights and advice anonymously with American Express employees and get real answers from people on the inside.

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "There are always people and teams you can get along with and have a good work/life balance.(in 1880 reviews)
  • "The benefits are great and the array of what you are eligible for is impressive.(in 1105 reviews)
  • "Most of the people are great; I built great friendships with a lot of the people there.(in 767 reviews)
  • "Culture is great and respect among employees is really good(in 752 reviews)
  • "Good pay and very free(in 494 reviews)
Cons
  • "Base salary was low but once commission kicked in it was well worth the wait.(in 376 reviews)
  • "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members(in 308 reviews)
  • "Everything is good if your manager is good.(in 156 reviews)
  • "Limited growth opportunities and learning(in 86 reviews)
  • "long hours and schedules include weekends(in 86 reviews)

Ratings by Demographics

Want more options?

This rating reflects the overall rating of American Express and is not affected by filters.

    1. 5.0
      Nov 16, 2023
      Travel Consultant
      Current Employee
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Positive work environment love it

      Cons

      None love that I can wfm

      1. 1.0
        Nov 27, 2023
        Travel Consultant
        Former Employee, less than 1 year
        Toronto, ON
        Recommend
        CEO Approval
        Business Outlook

        Pros

        -good job if you want to work in corporate without much experience -travel benefits -dental benefits -work from home

        Cons

        -not enough pay -varying shift hours -atmosphere -not the best for your mental health lol

      2. Join the American Express team
        See Our Latest Jobs
        1. 4.0
          Nov 24, 2023
          Travel Consultant
          Former Employee, more than 3 years
          Toronto, ON
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Work from Home from time to time

          Cons

          high volume of phone calls daily

          1. 3.0
            Sept 13, 2023
            Travel Consultant
            Current Employee
            Toronto, ON
            Recommend
            CEO Approval
            Business Outlook

            Pros

            If you make some effort (take as many calls as you can, get 5 star surveys from customers in every quarter, low down time, you may get bonus, I've gotten all with low-medium effort $1200. 00 usually, first time 1500.00 every quarter . I find it quite easy to get it but have coworkers that don't get it. Work remotely. 10 sick days. 15 vacation days. You can work either all summer holidays or winter holidays, you can choose

            Cons

            Coaches (chat for support) Can be condescending jerks and your scared to ask for help. Paycheck is 2400/month, 41000 salary , very low. If you don't get bonus your pay is a joke. Shift bid, if your logistics are good you may get good shift, 7-3am otherwise you may be looking at evening 3-11pm

            2
            1. 3.0
              Sept 19, 2023
              Senior Marketing Analyst
              Former Employee, more than 3 years
              Toronto, ON
              Recommend
              CEO Approval
              Business Outlook

              Pros

              - Clean "Closed loop" data: Really great to work with good quality data for successful campaigns - No compromise on Brand image and quality of work is the best in the industry - Truly customer focused company: Makes working on projects fun and meaningful - Work environment is extremely professional, and a lot of opportunities for mentorship

              Cons

              - Teams have lots of cliques, if you're not part of one, you are not on the growth track - Very hierarchical, employees are micro-managed - Non-competitive pay (had loads of retention issues) - Pay increases are very slim if any at all - Very political, open conversations between colleagues around pay and growth are discouraged. Grading system between same band employees can be unfair at times, often rewarding someone who is on a prority project vs someone who truly deserves the recognition.

              2
              1. 4.0
                Nov 7, 2023
                Manager
                Current Employee, more than 1 year
                Toronto, ON
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Its a good company but has done quite a few flip flops on various issues that directly impact employees.. like Work from home, job security etc

                Cons

                Very frequent restructures amd so low on job security

                1. 4.0
                  Nov 16, 2023
                  Sales Manager
                  Former Employee
                  Toronto, ON
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Good team work, good work environ

                  Cons

                  There is Slow career growth,

                  1. 1.0
                    Nov 20, 2023
                    Travel Consultant
                    Current Employee, more than 1 year
                    Toronto, ON
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    There are literally no pros working for this organization

                    Cons

                    *Irregular work hours *Horrible management *Minumum wage *They over work you *Gaslighting Managers

                    1. 5.0
                      Nov 6, 2023
                      Talent Acquisition Partner
                      Current Employee, more than 1 year
                      Toronto, ON
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Great place to grow Stable employment Hybrid Beautiful Office

                      Cons

                      Things take long to be approved

                      1. 4.0
                        Oct 30, 2023
                        Manager
                        Current Employee, more than 10 years
                        Indian Landing, ON
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        nice place to be in if you want work life balance , amazing leadership

                        Cons

                        growth opportunities are limited and sponsorship is everything

                      Viewing 1 - 10 of 14,412 Reviews
                      </>Embed

                      American Express Reviews FAQs

                      American Express has an overall rating of 4.2 out of 5, based on over 16,865 reviews left anonymously by employees. 82% of employees would recommend working at American Express to a friend and 79% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

                      82% of American Express employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated American Express 4.1 out of 5 for work life balance, 4.3 for culture and values and 3.9 for career opportunities.

                      Popular Careers with American Express Job Seekers

                      JobsSalariesInterviews

                      Want the inside scoop on your own company?

                      Join your Company Bowl™ for anonymous work chats.

                      Popular Conversations

                      Interview Tips

                      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

                      Accountant

                      I'm currently in a job (< 3 months) that I plan on leaving out (background, resume, mentions during interview) but one common question is "when can you start?" I don't want to tell them about my 90-day stay (very toxic, looking for an out), but don't want to find myself in a bind down the road either (picked up by background check, needing extra time to start so I can give my 2 weeks, etc.) My prior job was 9 months long and don't want to be a job hopper either so a little stuck here.

                      1
                      1 Comment

                      QC Specialist II

                      When someone says “We are eager to fill this position, we have no timeline but it should not drag out,” what are the chances I’m selected? This was at the third round interview, last Tue (5d ago) when I was told I should hear from HR next. The job was posted 30+ days ago. I applied for it on 10/22 and the interview process started 11/6 with an HR screening phone call.

                      1
                      0 Comments

                      IT Specialist

                      Passed 2 interviews with a board of education, they told me to wait for HR confirm and contact me , been 3 weeks since then, when should I expect to receive callbacks or emails??

                      1
                      0 Comments

                      Glassdoor has 16,865 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.