American Express Reviews
Updated May 13, 2021
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Recommend to a Friend
Approve of CEO
Stephen J Squeri
1,989 Ratings
Pros
"Flexible work environment; passionate" (in 433 reviews)
"Awesome job great benefits great co workers" (in 383 reviews)
Cons
"Work life balance is much worse than it used to be" (in 302 reviews)
"Less visibility across decision making" (in 172 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
- Current Employee★★★★★Featured Review
Pros
Amazing work culture with highly talented colleagues ! Tremendous development opportunities. Lots of autonomy.
Cons
Work life balance can be challenging with the volume of initiatives
- Current Employee, more than 3 years★★★★★
Pros
Great company with lots of internal resources, networking opportunities and growth.
Cons
Shift work which is chosen based on your refer-to-a-friend survey results which are ultimately dictated by premium card members. You could get a bad survey, based on someone else's interaction with a card member on a case you are actioning and management will acknowledge that they are aware it wasn't your fault but that there is nothing that can be done about this. This also dictates your bonus payout.
Continue reading - Current Employee, more than 5 years★★★★★
Pros
benefits Career growth work culture
Cons
none that I can think of
- Former Employee, more than 3 years★★★★★
Pros
Great company with great benefits package. 3 weeks vacation abs ability to buy an additional week. Ability to get more vacation by working stats or if your day off is a stat.
Cons
So many senior agents that getting a decent scheduke is next to impossible. You’ll probably work 3PM-11PM to start. A lot of people on that shift do get Sunday and Monday off which is great
- Former Employee★★★★★
Pros
great place to work , best work culture
Cons
no downside in american express
- Former Employee, more than 5 years★★★★★
Pros
Extremely Positive Environment with significant growth potential
Cons
Positive environment outshone minimal negatives in the environment
- Former Employee, more than 8 years★★★★★
Pros
Overall a decent place to start your career and learn about the credit card industry
Cons
Poor management, no place for career growth. They prefer to hire externally for higher paying roles than from within the company. The Canadian office was full of racist management who only preffered to promote white men. Lots of favourtisim.
Continue reading - Former Employee, more than 1 year★★★★★
Pros
Great benefits, clubs, stock options
Cons
So much depends on leadership here. If you have a good boss, the opportunities are really good with career advancement and training. If not, you are left to fend for yourself with unrealistic expectations and little training.
Continue reading - Current Employee★★★★★
Pros
pay attention to the social issues, like discrimination
Cons
the company structure is complicated, sometime you cannot find the person responsible for certain matter.
- Current Employee, more than 3 years★★★★★
Pros
Very friendly workplace. Good work life balance.
Cons
Very limited career growth opportunities.
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