American Express Reviews | Glassdoor.ca

American Express Reviews

Updated 20 October, 2017
5,038 reviews

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3.8
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American Express Chairman and CEO Ken Chenault
Ken Chenault
3,120 Ratings

5,038 Employee Reviews

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Pros
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More Pros and Cons

  1. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    Pros

    Great place to work with. Lots of opportunity, as long as willing to show dedication

    Cons

    Hidden Agendas which results in lots of stress

    Advice to Management

    be transparent with all departments


  2. "Administrative Assistant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time

    Pros

    Great company with good sales incentives and benefits

    Cons

    downsized and got layed off


  3. "same"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Counselor in Toronto, ON
    Current Employee - Travel Counselor in Toronto, ON
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Express full-time (Less than a year)

    Pros

    employee benefits great culture and work

    Cons

    none at am have experienced

    Advice to Management

    none that i can think off


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  5. "Employee friendly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time

    Pros

    Employee friendly, workplace culture is very friendly and supportive

    Cons

    Should update in technology standards

    Advice to Management

    More growth opportunities should be made


  6. "okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Professional in Toronto, ON
    Current Employee - Customer Care Professional in Toronto, ON

    I have been working at American Express full-time (More than a year)

    Pros

    Brand name, salary, health and dental benefits

    Cons

    no growth opportunities for entry level positions


  7. "Dispute Anaylst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time

    Pros

    Employee Centric, Relaxed environment, Good salary

    Cons

    Less future growth, poor senior management


  8. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (Less than a year)

    Pros

    Great brand, very big company operating globally
    Good opportunity to learn and grow

    Cons

    Not a true meritocracy, company is not forward enough thinking and does not take enough of an exterior view on the market

    Advice to Management

    Create more alignment of goals, communications and strategy across BUs and markets - regions
    Spend less time on decks and town halls and be closer to your people


  9. "Travel Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Consultant in Toronto, ON
    Former Employee - Travel Consultant in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Express full-time (More than a year)

    Pros

    6 nights free stay in Fine hotels of the world/year.
    Company events such as hotels viewings/showcases.
    Long training.
    Opportunity after few years to work from home.
    Personal days, sick days, floater days, 3 weeks vacation per year.

    Cons

    No FAMs, no travel or growth opportunities.
    Premium travel and call center can not be combined! Period. They will force you to take calls and no one cares you work on big sale/client at the moment and in the end ask you to achieve aggressive sales targets. You feel watched all the time (because you actually are) and not only by manager/team leader but I had feeling that colleagues are in a competition of rating you out by any reason and any chance they get.
    Things take extremely long: if they say something is coming in quarter 1, expect it in quarter 4.
    They laid off people and took on new market of calls at the same time which resulted in long waiting times and not happy clients.
    In general Amex is not the same as it used to be years ago and clients slowly recognize that as well!
    Every 2 weeks you have a one on one coaching with your leader which lasts 1 hour. In reality it is even more often as you get pulled over to the separate room for every small mistake/comment about you.
    No work life balance as shifts can be between 7 am and 11 pm, weekends and holidays as well. Shift selection is only every 6 month or every year so if you stuck with no Saturday or Sunday off, you stuck for this long!
    Favoritism.
    Office moved form Downtown to North York because they are too cheap.
    Outdated IT systems.
    You measured against customer surveys that gets triggered by the call, so even if you very just doing transfer and customer gave you bad survey, guess who is going to be coached on it...you! You measured against a lot of things.
    On interview they will tell you about quarterly bonus but they will forget to tell you that it is pretty much impossible to get it because it once again depends on many measurements.
    Oh and on top of that senior management lie a lot.

    Advice to Management

    Tell employees what they do right things as well, not only when they do something wrong.
    Work on bringing Amex legend back to life instead of nonsense endless meetings/competitions/celebrations of who knows what/propaganda on screens in kitchen area...
    Stop giving empty promises to employees.


  10. "Secure job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel and Lifestyle Division in Toronto, ON
    Former Employee - Travel and Lifestyle Division in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Express full-time (More than a year)

    Pros

    You feel secure while working at AMEX. Good health benefits, RRSP plan etc. Great co-workers, very accepting company culture.

    Cons

    Unstable work schedule, you will be asked to work some odd hours (depends on department and position), company is not doing well when it comes to revenue and profit, they will try to cut expenses everywhere possible. Downgraded health plan, no staff parties, no Xmas parties - nothing. Poor supervisors buying treats and gifts to their teams out of their own pockets.

    Advice to Management

    Recognize hard working ambitious people who are able to achieve more in shorter time and try replace them within instead of letting them go.


  11. "Dispute Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    good work culture. employee centric company

    Cons

    workload. not good food


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