American Express Reviews | Glassdoor.ca

American Express Reviews

Updated 12 December, 2017
5,161 reviews

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3.8
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American Express Chairman and CEO Ken Chenault
Ken Chenault
3,190 Ratings

5,161 Employee Reviews

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  1. "Great company to work for and amazing to have home office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time

    Pros

    Good benefits, good salary, home office

    Cons

    Location of head office in North York. Traffic can be tough if coming from west end.


  2. "Bilingual Customer Care Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Customer Care Professional
    Former Employee - Bilingual Customer Care Professional
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American Express full-time (More than a year)

    Pros

    Good pay for customer service. Bonuses offered when monthly sales targets are met. 3 weeks vaca on first year. Health & dental benefits. Extensive 3-month paid training.

    Cons

    Vacation days are seniority based.


  3. "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Toronto, ON
    Current Employee - Senior Manager in Toronto, ON
    Recommends
    Approves of CEO

    I have been working at American Express full-time (Less than a year)

    Pros

    Opportunity to learn on the job

    Cons

    Lock of career progression in the organization


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  5. "Senior Marketing Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Marketing Manager in Toronto, ON
    Former Employee - Senior Marketing Manager in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express (More than 5 years)

    Pros

    - Solid leadership
    - work/life balance is possible
    - flexible working hours
    - smart genuine employees
    - innovative for a bank
    - diversity
    - strong presence of woman leadership

    Cons

    - political environment
    - tough competition to move up
    - very hierarchical

    Advice to Management

    - continue to innovate


  6. "Amex wants your money but not your employees shipping jobs overseas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 10 years)

    Pros

    work life balance, employee culture , diversity

    Cons

    Canada market is an afterthought by the head office, we had 4,000 employees not so long ago, now down to 1,500 and dropping like flies. Where are the jobs going? Not to Canada, but to lower paying countries like India, Philippines and Mexico. Make no mistake, lower pay = lower quality plus exporting of jobs outside of the country it wants to do business with is an insult to that country where they want your hard earned dollars but are too stingy to pay for local labor. Smart employees are leaving in droves including senior executives! That should be telling to all.
    - Benefits: they suck! Partner's benefits cost 50% less and they get 50% more. We got screwed movingto sunlife!

    Advice to Management

    With the loss of local employees will come great hardships overseas and lack of trust by Canadian customers. No other Canadian bank has offshored jobs like this one has. Trump keeps employees reigned in and so should Trudeau!
    Other con? Discount rate. Keep it same as competition.
    - We are all waiting patiently to get fired sooner or later, great environment to work in!


  7. "Analyst, SME"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst/Sme in North Toronto, ON
    Current Employee - Business Analyst/Sme in North Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 8 years)

    Pros

    Excellent work environment , good work life balance

    Cons

    a lot of cut backs on employee benefits (health and insurances) Considering the company used to be ranked as one of the best for benefits not sure if this is true in today's environment.


  8. "Potential to be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time

    Pros

    - Building relationships with business owners and helping them grow
    - Being part of a prestige brand

    Cons

    - limited pool to fish clients from creating competition and issues
    - competitors offering better rewards


  9. "American Express culture"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time

    Pros

    Work Life Balance - great team work

    Cons

    restructuring all the time - instability

    Advice to Management

    Management need to focus on employee satisfaction


  10. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    Pros

    Great place to work with. Lots of opportunity, as long as willing to show dedication

    Cons

    Hidden Agendas which results in lots of stress

    Advice to Management

    be transparent with all departments


  11. "Administrative Assistant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time

    Pros

    Great company with good sales incentives and benefits

    Cons

    downsized and got layed off


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