American Express Reviews

Updated May 13, 2021

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4.2
86%
Recommend to a Friend
95%
Approve of CEO
American Express CEO Stephen J Squeri
Stephen J Squeri
1,989 Ratings
Pros
  • "Flexible work environment; passionate(in 433 reviews)

  • "Awesome job great benefits great co workers(in 383 reviews)

  • Cons
  • "Work life balance is much worse than it used to be(in 302 reviews)

  • "Less visibility across decision making(in 172 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee
      Featured Review

      Marketing Manager

      Oct 26, 2020 - Project Manager in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing work culture with highly talented colleagues ! Tremendous development opportunities. Lots of autonomy.

      Cons

      Work life balance can be challenging with the volume of initiatives

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    2. 5.0
      Current Employee, more than 3 years

      Great company!

      May 12, 2021 - Premium Travel & Lifestyle Consultant in North York, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company with lots of internal resources, networking opportunities and growth.

      Cons

      Shift work which is chosen based on your refer-to-a-friend survey results which are ultimately dictated by premium card members. You could get a bad survey, based on someone else's interaction with a card member on a case you are actioning and management will acknowledge that they are aware it wasn't your fault but that there is nothing that can be done about this. This also dictates your bonus payout.

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    3. 5.0
      Current Employee, more than 5 years

      Good Job

      May 10, 2021 - Database Administrator (Database Administrator) in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      benefits Career growth work culture

      Cons

      none that I can think of

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    4. 4.0
      Former Employee, more than 3 years

      Travel Consultant at American Express

      May 6, 2021 - Travel Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company with great benefits package. 3 weeks vacation abs ability to buy an additional week. Ability to get more vacation by working stats or if your day off is a stat.

      Cons

      So many senior agents that getting a decent scheduke is next to impossible. You’ll probably work 3PM-11PM to start. A lot of people on that shift do get Sunday and Monday off which is great

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    5. 5.0
      Former Employee

      great

      Apr 28, 2021 - Analyst in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great place to work , best work culture

      Cons

      no downside in american express

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    6. 5.0
      Former Employee, more than 5 years

      Responsible for all Marketing Incentives

      Apr 26, 2021 - Senior Vice President Marketing in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Extremely Positive Environment with significant growth potential

      Cons

      Positive environment outshone minimal negatives in the environment

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    7. 2.0
      Former Employee, more than 8 years

      No Career Growth

      Apr 24, 2021 - Account Manager in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Overall a decent place to start your career and learn about the credit card industry

      Cons

      Poor management, no place for career growth. They prefer to hire externally for higher paying roles than from within the company. The Canadian office was full of racist management who only preffered to promote white men. Lots of favourtisim.

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    8. 3.0
      Former Employee, more than 1 year

      Great potential if with right team/leadership

      Apr 25, 2021 - Senior Marketing Analyst in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, clubs, stock options

      Cons

      So much depends on leadership here. If you have a good boss, the opportunities are really good with career advancement and training. If not, you are left to fend for yourself with unrealistic expectations and little training.

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    9. 5.0
      Current Employee

      Excellent

      Apr 16, 2021 - Travel Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      pay attention to the social issues, like discrimination

      Cons

      the company structure is complicated, sometime you cannot find the person responsible for certain matter.

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    10. 4.0
      Current Employee, more than 3 years

      Very friendly environment

      May 4, 2021 - B2B Consultant, American Express in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very friendly workplace. Good work life balance.

      Cons

      Very limited career growth opportunities.

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    Viewing 1 - 10 of 9,202 Reviews

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