American Express Reviews | Glassdoor.ca

American Express Reviews

Updated 20 October, 2018
5,896 reviews

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3.8
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Stephen J Squeri
236 Ratings

5,896 Employee Reviews

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Pros
Cons
  • "Work life balance could be poor depending on which department you are in" (in 227 reviews)

  • "Slow decision-making - extremely process driven" (in 120 reviews)

More Pros and Cons

  1. "Software Engineer Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Toronto, ON
    Former Employee - Software Engineer in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express (Less than a year)

    Pros

    Great working environment, Nice People

    Cons

    Not much bad to say


  2. "Operation Team Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Team Lead in Ottawa, ON
    Current Employee - Operations Team Lead in Ottawa, ON

    I have been working at American Express full-time (More than 10 years)

    Pros

    I was able to connect directly with clients and direct report

    Cons

    in the last 2 years my direct report where all W@H harder to manage

  3. "Employee friendly"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Friendly environment and people all around.

    Cons

    You get fired without much consideration if you don't meet your targets


  4. "Quality assurance lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express (Less than a year)

    Pros

    You get to experience a lot

    Cons

    Pressure is too Much sometimes


  5. "Customer Care Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Express full-time (Less than a year)

    Pros

    Great team and good bonuses

    Cons

    Too much pressure, work evenings and weekends


  6. "Great medical benefits in amex"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Express full-time (More than a year)

    Pros

    Great medical benefits and child care facility on site

    Cons

    too far to commute, not in a convenient location


  7. "Love working at Amex"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Marketing Analyst in Toronto, ON
    Current Employee - Senior Marketing Analyst in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express (More than a year)

    Pros

    Great culture with real focus on development and learning

    Cons

    Poor location and non-competitive salary compared to other banks

    Advice to Management

    Improve benefits

  8. "Not bad, a lot of politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Toronto, ON
    Former Employee - Manager in Toronto, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American Express full-time (More than 5 years)

    Pros

    The ability to move roles frequently meant that work was varied.

    Cons

    Lack of development opportunities meant staff turnover was very high. A lot of office politics prevented things from being done quickly which is expected in a large organisation. Too much focus on making internal change look shiny rather than effective, efficient implementation.


  9. "Its alright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Toronto, ON
    Current Employee - Senior Manager in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Express full-time (More than 5 years)

    Pros

    A very strong brand. Lots of flexibility to work from home.

    Cons

    Moving up is slightly difficult if you are not based in the HQ in NYC. Being based in Toronto, opportunities are very rare. If you are a part of the clique with certain senior leaders, then your chances are better than those who are not. Moving up from a starting level analyst level to senior manager might be pretty easy as it can happen as quickly as in 5 years. Moving up beyond that level is a little difficult as the opportunities slow down. If you are an external hire who joined directly as a manager / senior manager, you will have a tough time moving up to the director level since the current management gives preference to those who have been in the company in a variety of roles even though they may have less experience then you do. In a way, the company kind of ignores anything you did prior to joining Amex. In some departments, Canadian employees don't get promoted even if they are very qualified. They end up promoting someone in the US HQ and bringing them to Canada. This really affects the morale of the team. In recent years, there has been a lot of employee attrition as many employees got better opportunities with competitors like Scotia. At the VP level it seems everything is fine as they keep getting broader roles and promotions. Its a case of rich getting richer. Across the entire Canadian business, have only seen one Director getting promoted to a VP role in the last one year.

    Advice to Management

    Think about what I have said under Cons.


  10. "Do not work here!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Counselor
    Former Employee - Travel Counselor
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Express full-time (More than 3 years)

    Pros

    Overtime Incentive
    Amazing co-workers
    Free hotel stays

    Cons

    Stressful environment
    Unfair and unrealistic statistics and metrics
    The use of the "Recommend to Friend (RTF)" system to measure performance
    Blame assignment for issues beyond your control
    Constant change in policies - hard to keep up!

    Advice to Management

    The premise of the job is fun as it is centered around planing trips and curating itineraries for American Express Platinum card holders. What's not fun is the way in which the Travel Counsellors are treated.
    Much of your performance is judged by the survey responses from card members. If they so much as mention anything negative about the company, or give you a low score because of company policies which you have no hand in whatsoever, you will be penalized. Penalties include but are not limited to:
    - Going on a performance improvement plan
    - Loss of "RTF" bonus where you get a specified amount of money for every "promoter" received. Hundreds of dollars are lost monthly for this reason.
    - Termination should you continue to generate these negative surveys.
    You will feel helpless and threatened as most of the situations that lead to termination and ones that cannot be helped.

    You are also judged on your "Average Handle Time" or AHT. American Express prides itself on maintaining a wealthy customer base, but with wealth comes heavy demands. One very popular demand is that you research flights and hotels for various travel destinations for card members. If you think that because of how popular this request is, that there would be time allotted to complete it, you can think again. You will be hounded for the time spent researching, emailing and communicating with Card Members because it negatively impacts your Handle Time.

    You will be micromanaged, penalized for walkaway time as well as any other thing you can think of. At least 1500 people quit in my 3 and a half years there.

    Do not take this job if you like your sanity.


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