★
American Express Reviews
Updated Dec 3, 2023
Clear All
Full-time, Part-time
English
Verify your email to use filters. Having problems? Resend email
Found 15,343 of over 17K reviews
82% Recommend to a Friend
90% Approve of CEO
Found 14,412 of over 17K reviews
Popular
- Popular
- Most Recent
- Highest Rating
- Lowest Rating
Recommend to a Friend
Approve of CEO
Stephen J Squeri
4,810 Ratings
Opens the Fishbowl by Glassdoor site in a new window
What people are saying about American Express
Got a burning question about American Express? Just ask!
On Fishbowl, you can share insights and advice anonymously with American Express employees and get real answers from people on the inside.
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "There are always people and teams you can get along with and have a good work/life balance." (in 1880 reviews)
- "The benefits are great and the array of what you are eligible for is impressive." (in 1105 reviews)
- "Most of the people are great; I built great friendships with a lot of the people there." (in 767 reviews)
Cons
- "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" (in 308 reviews)
Ratings by Demographics
This rating reflects the overall rating of American Express and is not affected by filters.
- 5.0Nov 16, 2023Travel ConsultantCurrent Employee
Pros
Positive work environment love it
Cons
None love that I can wfm
- 1.0Nov 27, 2023Travel ConsultantFormer Employee, less than 1 yearToronto, ON
Pros
-good job if you want to work in corporate without much experience -travel benefits -dental benefits -work from home
Cons
-not enough pay -varying shift hours -atmosphere -not the best for your mental health lol
- 4.0Nov 24, 2023Travel ConsultantFormer Employee, more than 3 yearsToronto, ON
Pros
Work from Home from time to time
Cons
high volume of phone calls daily
- 3.0Sept 13, 2023Travel ConsultantCurrent EmployeeToronto, ON
Pros
If you make some effort (take as many calls as you can, get 5 star surveys from customers in every quarter, low down time, you may get bonus, I've gotten all with low-medium effort $1200. 00 usually, first time 1500.00 every quarter . I find it quite easy to get it but have coworkers that don't get it. Work remotely. 10 sick days. 15 vacation days. You can work either all summer holidays or winter holidays, you can choose
Cons
Coaches (chat for support) Can be condescending jerks and your scared to ask for help. Paycheck is 2400/month, 41000 salary , very low. If you don't get bonus your pay is a joke. Shift bid, if your logistics are good you may get good shift, 7-3am otherwise you may be looking at evening 3-11pm
2 - 3.0Sept 19, 2023Senior Marketing AnalystFormer Employee, more than 3 yearsToronto, ON
Pros
- Clean "Closed loop" data: Really great to work with good quality data for successful campaigns - No compromise on Brand image and quality of work is the best in the industry - Truly customer focused company: Makes working on projects fun and meaningful - Work environment is extremely professional, and a lot of opportunities for mentorship
Cons
- Teams have lots of cliques, if you're not part of one, you are not on the growth track - Very hierarchical, employees are micro-managed - Non-competitive pay (had loads of retention issues) - Pay increases are very slim if any at all - Very political, open conversations between colleagues around pay and growth are discouraged. Grading system between same band employees can be unfair at times, often rewarding someone who is on a prority project vs someone who truly deserves the recognition.
2 - 4.0Nov 7, 2023ManagerCurrent Employee, more than 1 yearToronto, ON
Pros
Its a good company but has done quite a few flip flops on various issues that directly impact employees.. like Work from home, job security etc
Cons
Very frequent restructures amd so low on job security
- 4.0Nov 16, 2023Sales ManagerFormer EmployeeToronto, ON
Pros
Good team work, good work environ
Cons
There is Slow career growth,
- 1.0Nov 20, 2023Travel ConsultantCurrent Employee, more than 1 yearToronto, ON
Pros
There are literally no pros working for this organization
Cons
*Irregular work hours *Horrible management *Minumum wage *They over work you *Gaslighting Managers
- 5.0Nov 6, 2023Talent Acquisition PartnerCurrent Employee, more than 1 yearToronto, ON
Pros
Great place to grow Stable employment Hybrid Beautiful Office
Cons
Things take long to be approved
- 4.0Oct 30, 2023ManagerCurrent Employee, more than 10 yearsIndian Landing, ON
Pros
nice place to be in if you want work life balance , amazing leadership
Cons
growth opportunities are limited and sponsorship is everything
Join the American Express team
American Express Reviews FAQs
American Express has an overall rating of 4.2 out of 5, based on over 16,865 reviews left anonymously by employees. 82% of employees would recommend working at American Express to a friend and 79% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
82% of American Express employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated American Express 4.1 out of 5 for work life balance, 4.3 for culture and values and 3.9 for career opportunities.
