American Express Customer Service Representative Interview Questions
Updated Apr 22, 2022
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Found 67 of over 2,769.0 interviews
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Experience
Positive63%
Negative20%
Neutral17%
Getting an Interview
Applied online79%
Employee Referral7%
Recruiter5%
Difficulty
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Anonymous Interview Candidate
No Offer
Positive Experience
Average Interview
Application
InterviewI interviewed at American Express
Nice and happy! Very happy people works there. It was an amazing experience and they really care about you. You should be ready in advance and you can ask as many questions as you need.
Interview Questions
- 5 examples to avoid at work.
1 person found this interview helpful
Anonymous Employee
Accepted Offer
Positive Experience
Average Interview
Application
InterviewI interviewed at American Express
The interview was professional, must answer with common sense, fast thinking is a must. Good experience having interview with the company. Let’s me learn a lot of problem solving skills.
Interview Questions
- How do you see yourself in the next 5 years
3 people found this interview helpful
Opens the Fishbowl by Glassdoor site in a new window
Anonymous Interview Candidate
No Offer
Positive Experience
Difficult
Interview
Application
InterviewI applied online. I interviewed at American Express
2 interviews after waiting a while, very tedious , answer using the STAR method. They want to see your personality Make sure you answer the question fully and use real examples they just looked for customer service experiences
Interview Questions
- varies my webbed interview was different from the virtual interview
2 people found this interview helpful
Anonymous Interview Candidate in Miami, FL
No Offer
Positive Experience
Easy
Interview
Application
InterviewI applied online. I interviewed at American Express (Miami, FL) in Mar 2022
Theirs 2 interviews. The first one is a warm up interview that takes less than a hr and second interview is 3hrs using the star method interview question. The 2nd interview is also, with different managers from different departments.
Interview Questions
- Describe a time you helped a customer who was unhappy?
Be the first to find this interview helpful
Anonymous Employee in New Brunswick, NJ
Accepted Offer
Neutral
Experience
Average Interview
Application
InterviewI applied through an employee referral I interviewed at American Express (New Brunswick, NJ) in Mar 2022
The interviewer was very understanding and patient. He made me feel comfortable enough therefore I did not feel nervous. He had no issues with repeating anything that was unclear. The interviewer was very eloquent
Interview Questions
- What was one instance where you went out of your way to help a costumer
Be the first to find this interview helpful
Anonymous Interview Candidate
Declined Offer
Positive Experience
Average Interview
Application
InterviewI applied online. I interviewed at American Express
the interview was okay.better than i had expected. first i got a phone call from their agent in phillippine, she asked some questions based on my cv. asked me why i resigned from my last job and the skills that i could use.
Interview Questions
- why did you resign from your last job
Be the first to find this interview helpful