American Express Customer Service Representative Interview Questions

Updated Apr 22, 2022

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Found 67 of over 2,769.0 interviews

Interviews at American Express

Experience
Positive63%
Negative20%
Neutral17%
Getting an Interview
Applied online79%
Employee Referral7%
Recruiter5%
Difficulty
3.0
Average
HardAverageEasy

American Express

Anonymous Interview Candidate

No Offer
Positive Experience
Average Interview
Application

I interviewed at American Express

Interview

Nice and happy! Very happy people works there. It was an amazing experience and they really care about you. You should be ready in advance and you can ask as many questions as you need.

Interview Questions
  • 5 examples to avoid at work.
    1 Answer
1 person found this interview helpful

American Express

Anonymous Employee

Accepted Offer
Positive Experience
Average Interview
Application

I interviewed at American Express

Interview

The interview was professional, must answer with common sense, fast thinking is a must. Good experience having interview with the company. Let’s me learn a lot of problem solving skills.

Interview Questions
3 people found this interview helpful

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American Express

Anonymous Interview Candidate

No Offer
Positive Experience
Difficult Interview
Application

I applied online. I interviewed at American Express

Interview

2 interviews after waiting a while, very tedious , answer using the STAR method. They want to see your personality Make sure you answer the question fully and use real examples they just looked for customer service experiences

Interview Questions
  • varies my webbed interview was different from the virtual interview
2 people found this interview helpful

American Express

Anonymous Interview Candidate in Miami, FL

No Offer
Positive Experience
Easy Interview
Application

I applied online. I interviewed at American Express (Miami, FL) in Mar 2022

Interview

Theirs 2 interviews. The first one is a warm up interview that takes less than a hr and second interview is 3hrs using the star method interview question. The 2nd interview is also, with different managers from different departments.

Interview Questions
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American Express

Anonymous Employee in New Brunswick, NJ

Accepted Offer
Neutral Experience
Average Interview
Application

I applied through an employee referral I interviewed at American Express (New Brunswick, NJ) in Mar 2022

Interview

The interviewer was very understanding and patient. He made me feel comfortable enough therefore I did not feel nervous. He had no issues with repeating anything that was unclear. The interviewer was very eloquent

Interview Questions
  • What was one instance where you went out of your way to help a costumer
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American Express

Anonymous Interview Candidate

Declined Offer
Positive Experience
Average Interview
Application

I applied online. I interviewed at American Express

Interview

the interview was okay.better than i had expected. first i got a phone call from their agent in phillippine, she asked some questions based on my cv. asked me why i resigned from my last job and the skills that i could use.

Interview Questions
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American Express

Anonymous Interview Candidate

No Offer
Positive Experience