Customer Care Professional applicants have rated the interview process at American Express with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 68.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Professional roles take an average of 23 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at American Express overall takes an average of 19 days.
Common stages of the interview process at American Express as a Customer Care Professional according to 5 Glassdoor interviews include:
Phone interview: 24%
One on one interview: 19%
Skills test: 19%
Background check: 14%
Personality test: 14%
Group panel interview: 10%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. I interviewed at American Express (Coral Springs, FL) in Jan 2016
Interview
After receiving an invitation to complete an online interview I was invited to attend a meet and greet with the leadership team. The same day i received a call to be scheduled for a final interview after speaking with the recruiter and agreeing to meet for the final interview i received another call asking for me to re take the online assessment because they had no record of it. The next day I received a call from the manager stating that they had found my assessment score and it was unsatisfactory and they could not move forward with the final interview. Extremely disappointing because no one seemed to have a clue of what was going on. Normally if you don't pass the assessment you know right away and they don't invite you for a greet and meet.
Interview questions [1]
Question 1
How do you deal with negative attitudes at your workplace
I applied online. I interviewed at American Express (Toronto, ON)
Interview
There was a long interview process, jumping between four to five different people. and then a long background check process. Overall, the process ran pretty smoothly but was very long
Interview questions [1]
Question 1
Tell me a time you delt with an irrrate customer and how did you handle this.
Interviewers focus on whether my personality matches with the company values, and whether my ability can master the job. The interview is relatively casual though, instead of asking questions in one way, they constantly provide feedbacks, including credits and guidiance.
Interview questions [1]
Question 1
I am located in Hong Kong. If you work in a Cha Chaan Teng, do you think politeness is important?
Friendly and casual; hiring leader was friendly and interview questions were pretty casual. There was a small case study to gauge your problem solving skills and impromptu mock call session.