CSR - Customer Service Representative TD Employee Review

3.0
Dec 19, 2013
Recommend
CEO approval
Business outlook

Pros

Great staff, friendly environment, makes you want to go to work in the morning. Serving clients and knowing you are making a difference in their banking experience and being legendary at superior service.

Cons

hourly wage limitations. Hiring wage has been substantially increased this Dec. and employees sitting at the maximum are eligible for recognition and a substantial increase as well, however, those sitting in the mid range are being presented with a nominal .20 to .34 cent increase which insults their hard work and dedication. Many who have been employed for more than 15 years may find it insulting to know new employees are being hired at an hourly rate very close to what they have been left to sit at in their current range of wage for several years.

Explore other reviews about TD

5.0
Apr 17, 2026
Recommend
CEO approval
Business outlook

Pros

The only way I could do that was if you had to do a lot more work and then you would be done by yourself so you would be fine yuyyy

Cons

The only way I could do this would probably take about two 2️⃣ hours or less of a break and a few

1.0
Jul 7, 2026
Recommend
CEO approval
Business outlook

Pros

Wish there was some to share.

Cons

Working in Talent Acquisition here was one of the most frustrating experiences of my career. The culture felt incredibly toxic, with management frequently creating an environment where employees’ concerns were dismissed or reframed in a way that made them question their own experiences. Communication lacked transparency, expectations changed constantly, and support from leadership was minimal. Hiring decisions often felt inconsistent, with factors outside of merit seemingly carrying more weight than skills and qualifications. As someone in TA, that made it difficult to feel confident in the integrity of the recruitment process. Management created a culture of fear rather than collaboration. Feedback was rarely constructive, accountability was one-sided, and employee well-being did not appear to be a priority. Morale was consistently low, turnover was high, and it was difficult to see a path for growth.

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