TD Employee Reviews about "management"
76% would recommend to a friend
(3214 total reviews)
Bharat Masrani
82% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Great for people who want a 'small company feel' with the structure and HR/development resources of a large company" (in 877 reviews)
- "Great culture and were given the flexibility to work and do school at the same time." (in 777 reviews)
- "Poor management The management admitted that there is a certain discrepancy between what you learnt in the 10 week training and on board." (in 690 reviews)
- "I know several people who were railroaded by bad managers and had to leave the company" (in 409 reviews)
Ratings by Demographics
This rating reflects the overall rating of TD and is not affected by filters.
Found 3,214 of over 20K reviews
Updated Nov 30, 2023
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Reviews about "management"
Return to all Reviews- 1.0Jul 25, 2016Customer Service OfficerFormer EmployeeLondon, ON
Pros
- benefits - decent compensation for job role - "advancement" opportunities - TD ownership plan ( they match your stock investment after 2 years of employment)
Cons
- every since Bharat Masrani took over as CEO the company has gone downhill. They adopted a leaner and fitter model (fired a bunch of people, and Bharat received a 10% bonus hike after firing all that staff ) - only focus on their metrics at the end of the day. - Before TD cared about the customer first and sales second but this has changed steadily over the last 2 years. - Management looks at staff like a number and do very little to help and are not understanding - Personal Improvement Plans (PIP) the second you are below site targets - advancement opportunities are bogus - need to know someone - TMs and GMs are never busy and expect you to take back to back calls all day and the second you take an unscheduled break (only allotted 8 mins/ 8 hour shift) they are down your throat about it.
4 - 4.0Jan 7, 2015Anonymous EmployeeCurrent Employee
Pros
People are good. Work Life Balance is there. Staff is great
Cons
Pay is weak and there is a lack of communication from regional management to its workers on the line
- 4.0May 25, 2011AssociateCurrent EmployeeToronto, ON
Pros
(Depends on which department you work in) Decent salary and benefits. Looks great on the resume (more now as they ramp up in US). Even as a junior, you can get a lot of responsibilities which helps your career immensely. Great work life balance.
Cons
Extremely extremely conservative bank. Emphasis on risk management is great but some of the risk policies are downright ridiculous. Very poor IT infrastructure (for example they still use windows 2000). Lackadaisical attitude of back office. Things get done but take time.
- 3.0Apr 14, 2012Anonymous EmployeeFormer Employee
Pros
-great job for entry-level person coming into retail banking environment -benefits cost is unbelievably low -tellers can become CSR's easily if they do what they are supposed to do
Cons
-its all about who you know especially in the retail banking -the pay is very low for the amount of work you do and the sales incentive is unclear and a joke compared to some competitors -the competence levels in senior management are varied and some of them should definitely not be managing people -politics at senior management level are ridiculous -very poor work/life balance for store employees especially store managers who are tied at the waist to their blackberries who say they receive emails at ungodly times of the night by senior management, ASM's are overlooked and overworked -2012 is a year of micromanagement and it is getting worse -they lie about the opportunities to cross over to corporate once you are in retail you are stuck unless you are one of the lucky few...and I mean few -the direction and goals of the bank are vague and senior mgmt picks and chooses what to inform you on -the amount of email is unmanageable -the computers are very slow and outdated...many programs to open and use takes about 20 min to get up and running -teller role is good but CSR, ASM, and BM roles are not that good...FSR role is new but they are not paid appropriately for the sales they have compared to competitors -some of the worst customers in banking....spoiled from Commerce way and very very rude -most of the store staff is not knowledgable or professional in their demeanor and knowledge this is due to hiring folks with no experience and not training properly
1 - 4.0Jul 28, 2021Assistant Head TellerCurrent EmployeeBohemia, NY
Pros
Great benefits and vacation time
Cons
Management only cares about getting their bonuses and not how the staff as a whole is operating
- 4.0Feb 5, 2013Easyline Banking SpecialistCurrent Employee, less than 1 yearLondon, ON
Pros
Great starting pay. Got the job through an employment agency starting pay at $17.19. Even when you are part time you will usually get 40hrs. competitive environment great team atmosphere management is there to try and help you succeed you will never have a day that was like the one before, always changing You will be noticed for the work that you do If you work smart and join committee's it will give you more recognition. The more you are know and the brand you build within the organization will progress you to your next levels. If you like dressing classy in suits and ties then you my fine gentleman/lady will fit right in Talking on the phone and helping customers is rewarding
Cons
Long days dealing with customers can be utterly depressing and enraging. Sitting in one place for seven and a half hours (plus 1hour 30mins @ work but on break elsewhere) is ergonomically unnatural The management staff are for the most part decent but can be unrealistic and irrational. If you do not preform you will be let go.
5 - 5.0May 17, 2016Anonymous EmployeeCurrent Employee
Pros
Great company, great training. Management is very involved and provides lots of support as you go through your career with TD
Cons
Very competitive. All employees are
1 - 4.0Jun 22, 2008Customer Service RepresentativeCurrent EmployeeNew York, NY
Pros
If you enjoy a relatively stress-free work environment & even fun-filled at times, if you enjoy working with all types of people, if you enjoy working a variety of work shifts or prefer to work early in the day or later in the day, if you like having occasional weekdays off, if you are good at and enjoy working in customer service, if you like a workplace that promotes from within, if you are looking for an employer that appears to be doing everything right & has won numerous awards for being both a good employer and a good business, then Toronto Dominion's TD Commerce Bank is the place to be!!!
Cons
Being in a branch (called a 'store') where the management team is not supportive and co-workers do not work cohesively as one team, shifting work schedules, not having any real time off if you are a part-time employee as only full-time employees get 23 days off, constantly being & acting 'WOW' with customers even when the customers act very 'Un-WOW' towards you, retail-type paychecks which translates into low pay and no incentives though that may or may not be changing with the merger, below-average health benefits, working in a branch that is either constantly busy or under-staffed & feeling overworked as well as unappreciated, an undue amount of attention to customers & not enough to employees by management.
- 1.0Jun 17, 2009Account Manager, TDWISCurrent EmployeeToronto, ON
Pros
None unless you like to work in a discriminatory environment. Employees are not encouraged to act independently. It's a very 'bee-hive' mentality - Management is told they do not need to 'know the job' - Only how to manage people. Unfortunately, this does not assist the team in their daily work, particularly in the case of escalations whereby the poor employee does not get assistance or backed by Management. TD used to be a place to learn and grow but they have stopped listening to client feedback so service suffers. If you are a young, white, straight male, you will go very far.
Cons
Clients and employees alike are ignored. Suggestions are not encouraged. Ageism is actively practiced along with various other discrimination. TD does not tend to promote women, people of colour or gays. Client and employee feedback is suppressed or amended to cast management in a better light.
9 - 3.0Feb 10, 2023Teller IFormer EmployeeBear, DE
Pros
Great job, hours and pay was ok at the time
Cons
Management was very helpful yet shady and would cost you your job without yoh even knowing
