TD Reviews | Glassdoor.ca

TD Reviews

Updated 16 July, 2018
1,880 reviews

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Canada - All CitiesFull-timePart-time

3.7
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TD President & CEO Bharat Masrani
Bharat Masrani
537 Ratings

1,880 Employee Reviews

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Pros
Cons
  • "Not so impressed with the micro-management culture as well as no work life balance" (in 259 reviews)

  • "Long hours and it was a long commute to work for me" (in 224 reviews)

More Pros and Cons

  1. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Thunder Bay, ON
    Current Employee - Anonymous Employee in Thunder Bay, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TD part-time (Less than a year)

    Pros

    nice managers, good working environment. a good start job for people who want to work in banking industry.

    Cons

    in small city, at the beginning usually less working time. about 20-25 hours a week.

    Advice to Management

    every has a goal for every quarter, sometimes it is not very clear to find out how to calculate the points for the goal.


  2. "Lead Operations Officer Eeperience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Operations Officer in Toronto, ON
    Current Employee - Lead Operations Officer in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TD full-time (More than a year)

    Pros

    - Nice People
    - Lots of opportunity to grow

    Cons

    - Can be restrictive
    - More up to date software is needed

  3. "Financial Services Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Representative in Peterborough, ON
    Current Employee - Financial Services Representative in Peterborough, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TD full-time (More than 3 years)

    Pros

    Fellow Staff is amazing, benefits are great

    Cons

    The Salary doesn't feel adequate for cost of living, you can't really manage your own day even though you're told you can


  4. "Amazing culture and company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Deliver Manager in Montreal, QC
    Current Employee - Senior Deliver Manager in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TD full-time (More than 8 years)

    Pros

    Great Culture of collaboration and working together. Continuous development of the team, where everyone is encouraged to become a leader. Company invests in what it says it believes in - they put their money where their mouth is. Green company and customer focused. Great people.

    Cons

    Email-driven vs. usage of collaboration tools. Very control oriented and collaboration's downsides (delay in decision making due to lack of consensus, etc) are present. Very top -> down decision making vs. empowering teams, but that's changing too, for the better.

    Advice to Management

    Continue working on collaboration. Enable teams to focus more one a set of accountabilities/deliverables, to empower autonomous teams and faster decision-making. While TD is embracing Agility, it can't mean just a free for all and no prioritization. Work (all of it) needs to be captured in a proper backlog and prioritized, allowing people to do their best work.


  5. "Senior Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Waterloo, ON
    Former Employee - Senior Customer Service Representative in Waterloo, ON
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at TD part-time (More than 3 years)

    Pros

    - You get to work in an air conditioned environment
    - The hours are great because they always need help due to high turnover and banks close early/don't work sundays
    - Easy to network with other professionals in other parts of the company if interested in vertical/lateral movements.
    - Decent student job if you HAVE to get a job.

    Cons

    - The responsibility seriously outweighs the pay - especially factoring in sales targets.
    - Your bonus is most likely going to be trash. Expect a median 300$ in bonuses per year. This is your only commission/bonus financial reward.
    - Extremely slow responses from HR/ Recruiting and career development sucks in retail banking relative to other groups.
    - The only bank with constant rushes of people and a lack of tellers - makes your life way harder.

    Advice to Management

    - Invest more in retail banking and keep more tellers, don't cheap out on the most visible part of the company.
    - Give your employees more autonomy.
    - Give branches more autonomy/discretion to run events instead of tying them up with low budgets.


  6. Helpful (1)

    "Legendary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant in Markham, ON
    Current Employee - Executive Assistant in Markham, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TD full-time (More than 3 years)

    Pros

    Great focus on career development and employee experience

    Cons

    Overworked and underpaid, too many tasks to attend to in a day - mentally exhausted by end of day

    Advice to Management

    Reevaluate levels of roles


  7. "Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Associate in Calgary, AB
    Current Employee - Client Service Associate in Calgary, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TD full-time (More than a year)

    Pros

    Great opportunity to move up

    Cons

    Salary negotiations are strict and have to 'fit' into matrix

  8. Helpful (2)

    "Credit Card Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Card Sale Representative in Ottawa, ON
    Current Employee - Credit Card Sale Representative in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TD part-time (More than a year)

    Pros

    A decent wage for a position not requiring much experience or degree. Great area to begin future career development in our outside of the bank. Benefits are unmatched, great options and flexibility when it comes to amount and selection of vacation days even as a part-timer.

    Cons

    Very strict, and micromanaged position requiring lots of strenuous focus and multi-task management throughout the day. When doing monthly, quarterly, and semestral performance reviews, there is never any positive recognition which in the long run brings down morale.

    Advice to Management

    Less micromanagement.


  9. "CSR while studying"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Montreal, QC
    Former Employee - Customer Service Representative in Montreal, QC

    I worked at TD part-time (More than a year)

    Pros

    PCW is an excellent program for students, friendly staff, reputable multinational company

    Cons

    certain branches poorly organized vs. others, expect you to hassle clientele

    Advice to Management

    Be less rigid on sales goals and focus more on client satisfaction


  10. Helpful (1)

    "coward, self-served political micro-managers with no vision and no respect for money and time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Glorified Assistant in Montreal, QC
    Former Employee - Glorified Assistant in Montreal, QC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TD full-time (Less than a year)

    Pros

    work can be interesting ... still the way they do business is just going against vision, logic, loyalty, courage, competency and financials.

    Cons

    if you hear some fancy terms thrown at you (during interview ideally) ... CHECK THEM ALL, ask about roles, structure, finance, communications, PROCEDURES ! (they can bury you alive in non-nonsensical procedures completely unaligned with the fancy words they use) ... also ask if you will receive their support - right from the bat... the answer may shock you.

    - if they claim they do any kind of superior kind of management - ask the questions from above

    - check if your manager has a professional certificate in the field and can and will behave ethically... you may be utterly surprised.

    - ask if they trust people over procedures and documentation - you may found out how kindergarten works in terms of English major classes (this is not a joke... is TD!)
    - ask if they deal inside with logical stakeholder which they will know how to handle in case of escalations - the answer may reserve you other surprises

    - there is little to no financial responsibility in this organization and they run out of money at every corner (ask them if your work is properly funded - they may kick you out the door in the next 5 minutes - but at least you haven't risked your precious energy with incompetents)

    - there is not professionalism in approaching most types of work - there is only a superficial process to show that they know what they are doing - ask them about their success rate (fatal mistake if you don't)

    - micromanagement is how management is done - to a degree which may make you miss kindergarten

    - brown nosing is how things get done and playing favorites is the game of the day ... think not about you can do for the bank - BUT FOR YOUR MANAGER - you may ask about this too in the interview - is checked by other reviews.

    - your manager doesn't care about you or the bank - they care about their superiors (and they are rife in this too)... this means that your work is not balanced and you will NOT receive any form of respect.

    - end of day is your job to make all these infants look like grown ups, make them laugh and cover their behinds - every single second.

    refuse the job if your conditions from above are not met ... and never to look to how much they may try to corrupt you to kiss their behind - this kind of love doesn't last long and you can really accomplish great things in other better places ...

    this company may have some real nasty managers and employees ... if you meet them that means that you are on a "lucky" strike.

    Advice to Management

    People and roles are mismatched and mistrusted to the level of chaos.
    Understood: you run out of luck very quickly if you don't bend, sweet talk and beg at every corner ... and very fast.

    Last but least: thinking is forbidden in this bank (you heard that right)... IF you have a brain you are in bad luck, a lobotomy may be required for you to actually fit in... talking is not walking... action is not taken.

    Never ascribe to malice that which is adequately explained by incompetence.

    Start put things in perspective and stop insulting the intelligence and loyalty of your few good employees still hanging in there.

    Until then i strongly suggest to follow strictly ONLY procedures and help no one... can be a very dangerous mistake... is a cesspool of mischief and strong web of lies around all situations.

    Frankly i strongly believe that you do not know what you are doing... that is why you tolerate low grade employees.


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