Field Service Engineer – Western Canada

Who We Are

CCE Medical Equipment is Canada’s largest distributor of diagnostic ultrasound equipment. We are a diverse team with ranging expertise, working together to deliver excellent products and services to our communities. We focus on quality ultrasound products and top-tier services in medical settings.

Our strength is our people.

What We Do

Our mission is “To provide outstanding ultrasound equipment and support to Canadian healthcare facilities by means of superior client relations, offering the best value to enhance diagnostics and benefit patient care across Canada.”

We believe that every Canadian deserves access to outstanding diagnostic imaging, so we strive to provide exactly that.

As Samsung’s authorized distributor nationwide (excluding Quebec), we provide the best-in-class image quality that most sonographers have ever seen in the field.

Who We're Looking For

CCE is seeking a well experienced biomedical engineer who is passionate and dedicated to helping provide high-quality patient care.. Experience with diagnostic imaging modalities, especially ultrasound, is a requirement.

CCE is expanding and looking for a pioneer to aid in our mission to deliver our offerings to the Vancouver, Edmonton, and surrounding areas.

Responsibilities and duties:

• Provide field engineering services based out of either Vancouver or Edmonton. Territory extends to all BC, Alberta and Saskatchewan.
• Provide in-house services (equipment testing & repair, shipping/receiving, etc.)
• Obtain extensive knowledge about- and experience with Samsung ultrasound.
• Perform preventative maintenance and quality assurance services to a diverse range of diagnostic equipment.
• Identify and evaluate defects in equipment, properly finding the cause and proposing solutions.
• Safely transport ultrasound equipment using a company provided cargo van, and participate in warehouse related responsibilities.
• Install ultrasound equipment in clinics/hospitals, working with their IT departments for seamless connectivity.
• Accurately and professionally repair ultrasound machines.
• Identify ultrasound transducer conditions in terms of image quality and cosmetic features.
• Complete the installation of newly purchased equipment and provide post-sale technical support.
• Provide memorable and professional services and support to clients.
• Maintain proficiency in industry trends and ultrasound technological advancements.
• Be familiar with advanced ultrasound options/features with basic knowledge of clinical application and technical requirements.
• Keep adequate records of all activities, materials used, and work completed.
• Communicate with manufacturers about technical features, new releases, and other important correspondence.
• Log all notable information throughout your job functions and generating service reports.
• Use CRM software to effectively collaborate with clients and team members.
• Maintenance of excellent punctuality and attendance record.
• Compliance with all CCE safety and operating procedures.

Skills Needed

· An excellent understanding of diagnostic ultrasound systems in their functionality, mechanics, technical aspects, applications, and features.

· Effective communication skills for internal collaboration and client interactions.

· Ability to work independently

· Strong ability and willingness to learn.

· Safe transport of capital equipment.

· Possession of adequate biomedical engineering experience and education in diagnostic imaging.

· Strong time management and organization skills.

· A good understanding of Canadian healthcare regulations and regulators applicable to our business.

· Excellent computer skills

· Located in Vancouver or Edmonton and covering all Western Canada, ability to nationwide travel is highly valued.

· Excellent customer relations skills.

Qualifications

· 5+ years of industry experience preferred.

· Background as a biomedical service engineer or a related position is essential, and specific experience with ultrasound equipment is required.

· A valid Full Driver’s License.

· The candidate must be eligible to work in Canada and provide proof of eligibility.

· The candidate must possess excellent intrapersonal and technical skills.

· Must always adhere to Federal and Provincial regulations and safety protocols relating to the medical devices industry.

· Must be fluent in English, both written and verbal.

Hours, Location & Compensation

· Base Salary is determined based on qualifications and experience.

· Job Type: full-time, permanent.

· Monday-Friday, 9am to 5pm excluding statutory holidays.

· Location: Vancouver, BC or Edmonton, AB

· Reference ID: Field Service Engineer II Western Canada

Job Types: Full-time, Permanent

Pay: $65,000.00-$100,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off

Ability to commute/relocate:

• Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Experience:

• ultrasound-specific service: 3 years (preferred)
• diagnostic imaging service: 3 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: Hybrid remote in Vancouver, BC