Instacart Reviews | Glassdoor.ca

Instacart Reviews

Updated 14 November, 2018
230 reviews

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3.8
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Instacart Founder Apoorva Mehta
Apoorva Mehta
115 Ratings

230 Employee Reviews

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Pros
  • "Flexible schedule and great pay" (in 126 reviews)

  • "Good money, great Flexible hours" (in 121 reviews)

Cons
  • "Wear and tear on car on way to work" (in 57 reviews)

  • "Calling customer service may affect your shopping or delivery time" (in 56 reviews)

More Pros and Cons

  1. "Independent contractor work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Media Manager in Toronto, ON
    Current Employee - Social Media Manager in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart full-time (Less than a year)

    Pros

    Flexible scheduling to fit my lifestyle. Earning potential is plentiful. Working in different area is a bonus. Shopper App is amazing. Support has been marvellous

    Cons

    Unhappy customers. Delivering to businesses which orders large quantities


  2. "Part time shopper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Toronto, ON
    Current Employee - Administrative Assistant in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart part-time (More than a year)

    Pros

    Great hours and flexibility. Great for extra cash or if you want to be your own boss.

    Cons

    When not busy it is not worthwhile

    Advice to Management

    Try to gauge hours better and also I think we need to be paid something when not busy and told to go home early at least to compensate for the gas used.

  3. Helpful (2)

    "Not worth the effort"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Service Shopper in Calgary, AB
    Current Employee - Full Service Shopper in Calgary, AB
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Instacart part-time (Less than a year)

    Pros

    None that I can think off at the moment.

    Cons

    The pay is crap vs the stress/work. Today I had to drive almost 80km (48 miles) for an order with 5 items. I earned $25.25 INCLUDING tip. I got zero compensation for the excessive mileage. I tried to ignore the order but it kept coming back. Apparently I was the only one on shift? I also had to work an extra hour because of the time the order came in and the distance from my home. No compensation for that either. I’ve had to add more data to my cell plan, to the tune of +$50/month because they are sucking all my data. No compensation for that either. Gas is currently (roughly) $3.63 USD / gallon ($1.24/litre CAD). So ya not amused about driving 151km/94 miles today. Also, the app sent my first customer’s order (and me!) to a store no where near his house! The shopping lists are garbage. Items in the wrong category or section of the store, similar items not grouped together, sending me from one side of the store to another. Lettuce, bread, pop, ground beef, milk, muffins from the bakery, chips, apples, tylenol, deli meat, eggs. IN THAT ORDER! No ability to arrange the list that best fits the store I’m at. Total waste of time. Customer wants 5 egg plants but can only choose a weight so totally guesses. That weight ends up being twice as many as he needed. Good thing I asked! Over all crappy experience and I would NOT recommend it to anyone.

    Advice to Management

    See above and maybe spend some time in the field - you have no idea!


  4. "Instacart instagenius"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA Administration in Nanuet, NY (US)
    Current Employee - CSA Administration in Nanuet, NY (US)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Instacart full-time (Less than a year)

    Pros

    Great way to make extra money. No "boss" shadowing you. An opportunity to always meet new and interesting people. It's quite fun and addictive.

    Cons

    No direct contact so some policies can be frustrating and seemingly inflexible. E.g getting a reliability incident because you may have an emergency situation or accidentally hit the cancel shift....etc

    Advice to Management

    Be more flexible. If for example a person cancels a shift, find a way to reach out to confirm that it was indeed deliberate.


  5. "Instacart shopper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Lake Havasu City, AZ (US)
    Current Employee - Anonymous Employee in Lake Havasu City, AZ (US)
    Recommends
    Positive Outlook

    I have been working at Instacart part-time (Less than a year)

    Pros

    I love working for Instacart! It’s a little competitive, which I like. Easy to use app.

    Cons

    Not really any cons.


  6. Helpful (1)

    "Flexible working time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Instacart part-time

    Pros

    working time super flexible, be your own boss , no pressure

    Cons

    sometime driving distance is too long, not very efficient


  7. Helpful (1)

    "Full service shopper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexibility of the work schedule

    Cons

    Time pressure when items aren't available

    Advice to Management

    Take into consideration the extra time the shoppers take to make sure customers are satisfied.

  8. Helpful (1)

    "Just right for me!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Instacart part-time

    Pros

    Flexible , good pay, honest work

    Cons

    App still needs tweaking, sometimes there aren't any orders all day.


  9. "Great Part Time work with a Flexible Schedule"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Columbus, OH (US)
    Current Employee - Director in Columbus, OH (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart part-time (More than 10 years)

    Pros

    Flexible Schedule and Earn $20-$25 per hour.

    Cons

    Must enjoy driving and working weekends

    Advice to Management

    Keep up the promotions being offered based on shops and acceptance rate..


  10. Helpful (1)

    "OK gig"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Iss in Austin, TX (US)
    Current Employee - Iss in Austin, TX (US)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Instacart part-time (More than a year)

    Pros

    flexibility ,good pay, never boring ,it's fun

    Cons

    hectic at times, app occasionally has issues,some heavy lifting

    Advice to Management

    Keep listening to your shoppers and drivers things seem to be on the right track.


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