Instacart Reviews | Glassdoor.ca

Instacart Reviews

Updated 22 January, 2019
257 reviews

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3.7
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Instacart Founder Apoorva Mehta
Apoorva Mehta
130 Ratings

Employee Reviews

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Pros
  • "Flexible schedule meeting new people being a service to others" (in 137 reviews)

  • "Flexible hours and great pay for the type of job you perform" (in 133 reviews)

Cons
  • "A big wear and tear on anyone’s automobile" (in 65 reviews)

  • "Customer service will push all the blame on you when a customer complains" (in 63 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (35)

    "Make a difference in people's lives and change the industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering
    Current Employee - Engineering
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart full-time

    Pros

    * Tremendous scope of responsibility- you can have as much impact as you're capable of generating
    * Colleagues are very humble and smart and well-intentioned
    * The opportunity we're pursuing is enormous and we are already the market leader with hundreds of millions still in our war chest and vast scope for expansion. We're solving a problem that affects nearly every human

    Cons

    * Teams have wide scope and hiring is behind schedule
    * Stock options in a pre-IPO company are probably money later, not definitely money now
    * Some lack of clarity on what management team will look like in 6-12 months

    Advice to Management

    We've hired too slowly but that beats erring in the other direction. Don't overcorrect too much, and be especially careful with the new management hires! Also, great to see much-increased focus on shopper experience lately.


  2. Helpful (1)

    "Independent contractor work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Media Manager in Toronto, ON
    Current Employee - Social Media Manager in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart full-time (Less than a year)

    Pros

    Flexible scheduling to fit my lifestyle. Earning potential is plentiful. Working in different area is a bonus. Shopper App is amazing. Support has been marvellous

    Cons

    Unhappy customers. Delivering to businesses which orders large quantities

  3. Helpful (1)

    "Lots of doing nothing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Instacart Shopper in Toronto, ON
    Current Employee - Instacart Shopper in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Instacart (Less than a year)

    Pros

    You get to pick your own schedule

    Cons

    You don’t get paid inbetween batches and it isn’t very busy.

    Advice to Management

    Need better pay. Lots of time being wasted.


  4. "Operations Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Instacart full-time

    Pros

    tech company
    downtown office
    good compensation for this role

    Cons

    varies for different people i suppose


  5. Helpful (1)

    "Sounds good in principal, but another VC fail."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Shopper
    Current Employee - Personal Shopper
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Instacart part-time (Less than a year)

    Pros

    It is a job that pays money.

    Cons

    They deal entirely with preset questions and answers. You never deal with a person.

    Advice to Management

    You try to use technology entirely except for the actual shopping which if you could have robots do, I am sure you would. No people skills here.


  6. Helpful (5)

    "Shopper/Independant Contractor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hamilton, ON
    Current Employee - Anonymous Employee in Hamilton, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Instacart part-time (Less than a year)

    Pros

    None. Not anymore. They have restructured their pay scale.

    Cons

    Hard to get hours unless you can work at least 30 hours a week from the start and never, ever go on vacation or else you’ll lose early access to hours in which case you will have to fight to tooth and nail to get them.

    The pay used to be pretty good but now they are paying out extremely low compensations per delivery. It’s a race to the bottom for anyone who continues to work with instacart.

    Advice to Management

    Pay people a fair wage. Especially when they are using their OWN resources to do the job for YOUR company.


  7. Helpful (2)

    "Run as fast as you can away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - In Store Shopper in Toronto, ON
    Former Employee - In Store Shopper in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Instacart (Less than a year)

    Pros

    Make own shifts and you can make your own schedule

    Cons

    Everything about the company
    The management are bunch of not nice
    They treat you like junk
    They don't care nothing about their employees at all
    Pay is the worst

    Advice to Management

    Respect goes a long way

  8. "Part time shopper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Toronto, ON
    Current Employee - Administrative Assistant in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart part-time (More than a year)

    Pros

    Great hours and flexibility. Great for extra cash or if you want to be your own boss.

    Cons

    When not busy it is not worthwhile

    Advice to Management

    Try to gauge hours better and also I think we need to be paid something when not busy and told to go home early at least to compensate for the gas used.


  9. Helpful (2)

    "Not worth the effort"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Service Shopper in Calgary, AB
    Current Employee - Full Service Shopper in Calgary, AB
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Instacart part-time (Less than a year)

    Pros

    None that I can think off at the moment.

    Cons

    The pay is crap vs the stress/work. Today I had to drive almost 80km (48 miles) for an order with 5 items. I earned $25.25 INCLUDING tip. I got zero compensation for the excessive mileage. I tried to ignore the order but it kept coming back. Apparently I was the only one on shift? I also had to work an extra hour because of the time the order came in and the distance from my home. No compensation for that either. I’ve had to add more data to my cell plan, to the tune of +$50/month because they are sucking all my data. No compensation for that either. Gas is currently (roughly) $3.63 USD / gallon ($1.24/litre CAD). So ya not amused about driving 151km/94 miles today. Also, the app sent my first customer’s order (and me!) to a store no where near his house! The shopping lists are garbage. Items in the wrong category or section of the store, similar items not grouped together, sending me from one side of the store to another. Lettuce, bread, pop, ground beef, milk, muffins from the bakery, chips, apples, tylenol, deli meat, eggs. IN THAT ORDER! No ability to arrange the list that best fits the store I’m at. Total waste of time. Customer wants 5 egg plants but can only choose a weight so totally guesses. That weight ends up being twice as many as he needed. Good thing I asked! Over all crappy experience and I would NOT recommend it to anyone.

    Advice to Management

    See above and maybe spend some time in the field - you have no idea!


  10. "Great place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Instore in Redlands, CA (US)
    Current Employee - Instore in Redlands, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart part-time (Less than a year)

    Pros

    Flexibility, Customer Service. Chance at advancing.

    Cons

    It can be like high school on some days.

    Advice to Management

    Before looking at a situation from the outside ask more questions to the people on the inside.