00101010 Platform Inc. is a technology company building modern platform infrastructure and intelligent software systems that help organizations scale, automate, and integrate complex digital operations. We are looking for a Customer Success Engineer to join our growing team and act as a key technical partner to our customers.

This role is ideal for someone who enjoys solving technical problems, working directly with customers, and bridging the gap between engineering and real-world use cases.

Key Responsibilities:

• Serve as the primary technical point of contact for assigned customers post-onboarding
• Support customers with API integration, platform configuration, and system troubleshooting
• Debug and resolve complex technical issues in collaboration with engineering teams
• Guide customers through implementation best practices and platform optimization
• Monitor customer health, adoption, and product usage to proactively reduce churn
• Translate customer requirements into actionable feedback for product and engineering teams
• Create and maintain technical documentation, integration guides, and support resources
• Participate in onboarding calls, technical workshops, and solution design sessions
• Collaborate with Sales, Product, and Engineering teams to ensure customer success throughout the lifecycle

Requirements:

• 2–5 years of experience in Customer Success, Solutions Engineering, Technical Support, DevOps, or Software Engineering
• Strong understanding of web technologies, APIs (REST/GraphQL), and SaaS platforms
• Experience working with cloud environments (AWS, GCP, or Azure preferred)
• Ability to troubleshoot logs, integrations, and system-level issues
• Strong communication skills with the ability to explain technical concepts to non-technical users
• Familiarity with scripting or programming (Python, JavaScript, or similar)
• Experience working in a fast-paced startup or product-driven environment is an asset
• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)

Pay: $85,000.00-$120,000.00 per year

Benefits:

• Company pension
• Employee assistance program
• Life insurance
• Paid time off

Work Location: Hybrid remote in Côte-Saint-Luc, QC H4W 2P4