OpenText Reviews | Glassdoor.ca

OpenText Reviews

Updated 19 January, 2019
1,271 reviews

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2.9
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OpenText CEO and CTO Mark J. Barrenechea
Mark J. Barrenechea
739 Ratings

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Pros
Cons
  • "No standard process and work life balance" (in 34 reviews)

  • "Sometime senior management does not response" (in 39 reviews)

More Pros and Cons

  1. "Great work-life balance, awesome perks, amazing culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Program Manager in Richmond Hill, ON
    Current Employee - Marketing Program Manager in Richmond Hill, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenText full-time (Less than a year)

    Pros

    - Pay: my pay is on par with colleagues in similar industries at a similar position
    - Work/Life: in at 9, out at 5. Never have had to check an email after hours and projects are very predictable
    - Perks/Benefits: pretty good, on par with the industry
    - Culture/People: being a large organization, this is highly dependent on your group - i can say that my team and extended group is fantastic. People are honest, supportive, and have integrity

    Cons

    The work is mundane. Very repetitive projects and lack of executive direction. Strategies change on an annual basis with little time to implement.


  2. Helpful (2)

    "Good for first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richmond Hill, ON
    Former Employee - Anonymous Employee in Richmond Hill, ON
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at OpenText full-time (More than 5 years)

    Pros

    - Amazing team members
    - Flexible dressing policy
    - No micromanagement
    - Friendly work environment
    - Good benefits

    Cons

    The philosophy of growth is big shark eating smaller fishes in the sea.

    They acquire companies(competitors mostly), only take mild interest in their flagship products, cut development for other products and leave them to die while collecting revenue in maintenance.

    Great pay for new graduates, but minimal increases, some times they don't even adjust for inflation.

    Advice to Management

    Stop acquiring companies with the intention to slowly kill their products, find other meaningful ways of growth.

  3. Helpful (1)

    "Needs strong leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at OpenText full-time

    Pros

    Solid base pay
    Good employee perks - social events

    Cons

    M&A activity causes a lot of layoffs. Unstable environment

    Advice to Management

    Invest more in your people


  4. Helpful (4)

    "Mediocre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Waterloo, ON
    Current Employee - Anonymous Employee in Waterloo, ON
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at OpenText full-time (More than 3 years)

    Pros

    Great benefits. Vacation time is 15 days to start. Excellent educational refund. Yoga on-site once a week. Work from home on occasion depending on your position. Cafeteria on-site. Summer fun activities with food trucks and carnival-like activities. Holiday party. Free coffee, tea and kombucha.

    Cons

    Salaries are on the low-side. Stress levels are high. Be prepared to put fires out, regularly. Budgets aren't released until after the new fiscal year has already started. Worldwide company so be prepared to work well into the evening in order to accommodate time zones.

    Advice to Management

    Be proactive. Bring your salaries into better alignment with the industry.


  5. Helpful (7)

    "Human Resources"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at OpenText full-time

    Pros

    Profitable.
    Global and Diverse.
    Pockets of smart, hard working people.

    Cons

    Never worked somewhere that was so heavy in back office functions! So many finance, marketing and HR people! The company is software not consulting. Salaries are inflated.
    Lots of people leave at 3 and 4 not working full hours while others work tirelessly.
    Same old stuff day after day with acquisitions. Also means functions can be overinflated with too many people and low performers.
    Culture is control from the top. The HR function is administrative overall, too many people, with a lack of communication, no focus , and few people that care about employees!
    HR has had what 4 or 5 heads of HR in 5 years?!
    Lots of golden handcuff people at OpenText - why leave when you are overpaid, underworked?!?!

    Advice to Management

    Get a grasp of your spans and layers and how many people are actually needed in functions. Run lean.
    Deep dive into all back functions and take out all the extra people!
    Look at your salary costs over last several years and see how inflated it is compared to local markets especially in functions like HR, Finance, Marketing.
    Recruit people that are talented, hard working and that care about employees and whom have passion for OpenText. Look at people that have left the last several years and look at trends and data.
    Stop letting go of your top leaders like HR, Sales!
    Focus on your culture, on your people.


  6. "OpenText employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at OpenText full-time

    Pros

    Flexible hours, relaxed environment, lots of free coffee

    Cons

    Management seems more interested in share holders

    Advice to Management

    More emphasis on long term goals rather than short term goals


  7. Helpful (1)

    "Customer Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OpenText full-time

    Pros

    Great leadership within Customer Support and teamwork.

    Cons

    Challenges with legacy customer sat.

  8. "HRBP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HRBP in Waterloo, ON
    Current Employee - HRBP in Waterloo, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenText full-time (More than a year)

    Pros

    Good culture and work life balance

    Cons

    not many. things are great........much better than previous employers


  9. Helpful (11)

    "poor employee retention"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Waterloo, ON
    Former Employee - Anonymous Employee in Waterloo, ON
    Doesn't Recommend
    Disapproves of CEO

    I worked at OpenText full-time (More than 10 years)

    Pros

    good pto, week off at holidays,

    Cons

    lies, too many acquisitions, lay offs over the phone, too large of a company - yuo are just a number waiting for your "call" that your time is up

    Advice to Management

    too many chiefs - - - too many changes of chiefs. Too many acquisitions, too many layoffs, your employees are nothing but a number -


  10. Helpful (5)

    "Total Mess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Waterloo, ON
    Current Employee - Anonymous Employee in Waterloo, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OpenText full-time (More than 8 years)

    Pros

    flex hours, 3 weeks vacation, occasional work from home

    Cons

    Well the work from home sounds like a perk, until you realize it means you're expected to work at home after hours and forget your personal life. You may be expected to pull 17 hour days depending on your department. If you're sick, you're expected to work from home. If you're on vacation but they know you're not going away, you'll get phone calls and be asked to help with work. They really don't allow downtime here. And the vacation time maxes out at 4 weeks no matter how long you've been there.
    HR is a joke and if you have an issue with a manager you best keep it to yourself because it will only backfire if you bring it up to HR. The company keeps its pay bands completely confidential so you will never know whether you are even paid within the salary range for your job. And if you apply to other jobs internally, again, you won't know whether it's a step up or down in salary (unless you're obviously moving to a much higher role), and they use this against you by keeping you at your same salary when you move from one role to another and tell you it's the same pay so you won't be getting more, until you talk to peers and realize you may be underpaid by as much as 20k.
    Then there's also the culture - managers are all buddies, and only promote based on their friendships, not on performance or skills and ability to do the job. I have seen someone become a manager who came from a regular admin job from another department, and there were a whole handful of very qualified and capable admins within the team itself who should have gotten the job, but this other admin who came from a completely different department was chosen over everyone else because they were friends with the manager... meanwhile, people within their own team with years of experience and all the skills desired for a manager were overlooked in favor of this outsider who had nothing to offer besides talking the talk and being connected.
    Because managers are hired without concern as to their qualifications, hard working staff are left to truly perform the jobs of managers, while the managers just sit there and delegate. For instance, a manager went on vacation and sent one of their staff an email the night before telling them to take care of all these tasks that the manager themselves had promised to take care of three months prior. They dump everything on your lap. Do NOT ever go above and beyond proving your capabilities as it will backfire and managers will play it off as "enabling" you to practice higher skills, but in reality they are pawning off their work to you.
    This is all extremely demoralizing and these are just some very brief examples of how OpenText does everything possible to keep good, hard working people chained to jobs and salaries that are way beneath them.

    Advice to Management

    If you want to ENABLE your people, you need to PROMOTE them (and yes that includes salary too, believe it or not.... people work for a paycheck, quit acting like we should all be here out of the sheer passion for Opentext).

    Also, get rid of Mark B... this place would be very different without him. What kind of CEO seriously concerns himself with how frequently his global employees are scanning their badges i.e. showing up at the office for work? why do you have a tech company that offers work from home, but you want to take away that one perk that makes such a difference to peoples lives, and punish people for not showing up to the office.... And why do you have people working 17 hour days?

    To summarize Opentext in a few words: a first world sweat shop