OpenText Reviews

Updated May 14, 2021

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3.5
61%
Recommend to a Friend
74%
Approve of CEO
OpenText CEO and CTO Mark J. Barrenechea
Mark J. Barrenechea
1,242 Ratings
Pros
  • "Friendly colleagues, work life balance(in 320 reviews)

  • "Good work environment and good work-life balance(in 123 reviews)

  • Cons
  • "None work life balance in office hours(in 52 reviews)

  • "the senior management team is not stable(in 45 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Awesome Place to work!

      May 4, 2021 - Information Technology 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Challenging environment, great people, clear vision

      Cons

      slow moving at times but generally goodvision

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    2. 1.0
      Former Employee, more than 3 years

      Your Just a Number

      May 4, 2021 - Technical Support Manager in Waterloo, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      HQ Location is nice, lots of empty offices

      Cons

      I quite literally haven't worked for a worse company. Open Text makes it's money aquiring smaller companies, and applying a slash/outsource policy (cutting Members). They take opportunity to cut Team Members in all lines of business (without any performance management etc) stating redundancy from an aquisition -- when in reality it may as well be a seperate entity. Your constantly told to find them money. They freezing hiring, travel, education, all the time. They make record profits, but, really that never goes to anyone aside from the CEO and board. (The "trickle down" doesn't really trickle down). After watching several people who had built up nice careers, strong contributers who were cut for "salary" etc. After awhile you start to notice most of the talented people are gone. My feedback from customers was, I wish I didn't deal with this company. HR was non-existent, I really only dealt with them when it was layoff time. When your asked to layoff a member in your Team (every quarter). Do not work here, its a stop on your career path. Everyone is glad to see the back of it. I left for greener pastures.

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      4 people found this review helpful
    3. 2.0
      Current Employee, more than 3 years

      Not a great place to work

      Apr 19, 2021 - Software Developer in Waterloo, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -there are flexible working hours -free parking

      Cons

      Senior managment is extremely out of touch with employees. They brag about what a great place this is to work but that's not the daily experience of employees. Salaries are far below average, raises are non exsitent, and laptops/computers/technology provided to employees is of the lowest quality. One example - the company cut salaries and benefits at the start of the pandemic and then bragged about record profits. The salary cut has been restored but for many of us last year's pay was substantially lower. That's great support for your employees during a time of crisis ! The culture is blame oriented - you will always be told your work is not good enough. Employees are expected to get work done regardless of the hours needed. Staffing is way below what is needed and the attitude is that you just need to "get it done" and not to complain. There is no trust between groups and a lot of infighting and toxic behaviour. There are good managers and leads but they are constantly blocked by the ridiculous requirements from senior management.

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      6 people found this review helpful
    4. 3.0
      Current Employee, more than 1 year

      Not Satisfied

      Apr 25, 2021 - Customer Support Representative in Waterloo, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Salary -Benefits -Work from home -Sick leave policy - Learn some interesting technology, get exposed to different programs and techniques that you may not have seen before - The initial remuneration will be very nice

      Cons

      -Call centre setting/environment -Back to back calls -For example: your shift ends at 5:30pm, you must sill be "open/available" for a new call, even if it's 5:27pm, and if you end the call for like 30minutes, the next day you will not be allowed to leave 30minutes early, thus, you will have extra 30minutes lunch break. So basically you are working MORE than your accumulated hours/shift which is annoying and really wrong, especially if you have plans after work. -Don't expect raise -Training isn't that much a big of help, even on your 3rd week or last week of training, tons of "approval" needed so you can have access to certain tasks or software or websites, they're taking FOREVER to make you have access -Micromanagement -Get ready to be yelled or screamed by customers because this will happen 90% of time, so have some thick skin -Favouritism

      1 person found this review helpful
    5. 4.0
      Current Employee

      Quick Review

      May 13, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people and decent leadership.

      Cons

      The pay is not good.

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    6. 2.0
      Former Employee, more than 10 years

      Too big and impersonal with only an interest in padding shareholder and board member pockets.

      Apr 2, 2021 - Senior Project Manager in Waterloo, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great medical benefits through Manulife and employee RRSP matching, Employee Stock Purchase Program (no options). When you are settled in a role, often you are left alone and are given plenty of space to work independently.

      Cons

      Once you are in a role, unless you are female and are well endowed, there is very limited room for advancement. Often you stuck in a role for years without any opportunity of advancement despite education, skill, and good performance. Stifling work environment where management does not solicit input or feedback from employees nor do they want to change operational processes to improve. Annual reviews have no bearing on annual increase which is always limited and far less than cost of living. Bonus structure does not reward direct contribution of individual and always leads to disappointment on quarterly payout. Through acquisitions management often changes and they know nothing about your work or the company as a whole so even as you have more seniority and experience than management they are the ones who make the big bucks and are promoted.

      5 people found this review helpful
    7. 1.0
      Current Employee

      You will be worn out until you quit or get laid off

      Feb 2, 2021 - Sales Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free coffee (pre-covid) Nothing further Free parking

      Cons

      Don't think you'll join OT and use your brain to improve anything. No one above will even entertain your willingness to improve systems/processes because they don't want to admit they never came up with the idea. Even if you do implement something that helps an entire department, management will pretend it wasn't significant so they can give you a 1% raise. Each department I worked with operated with low headcount so it took forever to get anything accomplished, again don't bring this up or you will be put in your place. Through all the layoffs and people leaving, there are huge knowledge gaps in the customer facing positions. Most of your colleague will do the bare minimum but win awards for their effort. This kind of behaviour diminishes those who work hard and accomplish actual goals. Many other reviews make this point too. You won't be provided any training and your colleagues won't help you because they would rather see you crash and burn. The products are all very dated and customers are having trouble keeping up with the times on the platforms. OT buys products on the way out for a low price and then rakes in the maintenance revenue until only a few customers are left standing. Very marginal upgrades are made a long the way, but they often are too difficult to upgrade to so the customers are all on versions from 10+ years ago. Read some of the other reviews on Glassdoor that are more than 1 sentence and will notice themes that seem to be true across the org.

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      8 people found this review helpful
    8. 3.0
      Former Employee, more than 5 years

      Need to put employees first

      May 6, 2021 - Marketing Coordinator in Ottawa, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good people... Desire to drive change by bringing in new ideas but need to listen to them

      Cons

      They set policies that don't value employees first. For example, they have a work from where you choose policy due to COVID but don't actually let you do this. Also, every promotion or increase goes to CEO. Showed that even possible for a 15,000 company??

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      1 person found this review helpful
    9. 4.0
      Current Employee, more than 3 years

      Nothing Specific

      May 5, 2021 - Technical Support Specialist in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good facilities, Co-workers are good

      Cons

      No annual salary raise for junior/intermediate position

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    10. 4.0
      Current Employee

      Love it

      Apr 29, 2021 - Senior User Experience Designer in Waterloo, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great support, teamwork, professionalism, integrity,

      Cons

      silos, no project managers, can't think of others

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    Viewing 1 - 10 of 2,110 Reviews

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