161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Senior Associate, Strategy Analyst

About Capital One Canada

For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

At Capital One we’re laser focused on growth, and our Strategy Analysts are integral to moving us forward. You’ll combine deep data analytics with strategic decisioning to solve problems that actually move the needle. From day one you’ll have high ownership over your work and outcomes, seeing projects through from end to end. You’ll have the ability to gain exposure across the business to explore, learn new skills and ultimately carve your own career trajectory.

This role is a masterclass in business leadership designed for those who are energized by what’s possible and who challenge themselves and their peers to think bigger, as we collectively work towards our global mission.

About the Role

As a Strategy Analyst, you’ll develop and apply analytical rigour, problem solving skills and critical thinking from day one. Embedded within a cross-functional team, you’ll bring your strategies to life from conception and analytical business case building to in-market delivery, measuring their impact through testing and monitoring, and ultimately being accountable for both customer and financial outcomes. You’ll spend time gathering and visualizing data, storytelling through presentations, collaborating with experts in areas like legal and technology, and influencing senior leadership on critical decisions.

From a technical perspective, you’ll have access to various coding and visualization tools. You’ll work with SQL to query data, use spreadsheets and Python-based notebooks to organize it, and Slides to present it, along with other modern analytics tools, such as Tableau and Quicksight.

Our strategy analysts are deployed across all areas of our business - product design, fraud, customer acquisitions, customer management strategy, and more - and analysts over time get the opportunity to rotate to different areas of the business to help them build a well rounded understanding of our business. Here are a few of the ways our Strategy Analysts are helping people take control of their credit:

• Underwriting (Credit Policy & Valuations): Strategy Analysts are responsible for assisting in developing & maintaining statistical models and the associated credit policies that help us determine who we extend credit to. Analysts in the space perform analysis on credit performance to help influence how we update and optimize our models & policies.

• Fraud: Strategy Analysts are responsible for developing the defences and policies to mitigate fraud losses for Capital One, creating a safe and secure experience for our customers. Analysts in the space perform diligent monitoring to understand emerging fraud trends and propose actions to prevent fraudulent behaviour.

• Product Development: Strategy Analysts are responsible for developing the strategies to test and scale new financial product offerings. Analysts conduct market & customer research, and couple these insights with internal data modeling to propose new solutions for our customers. Analysts in this space work with process and technology experts to get new products in the hands of our customers, and iterate upon our offerings based on consumer reception.

To continue your learning, you’ll also join the Canada Analyst Development Program (CADP), which takes place over your first year with us. The program provides comprehensive foundational training not only in product strategy but also across various other key areas, including underwriting, fraud prevention, risk management, customer lifecycle, etc. to equip you with the skills and knowledge to make meaningful contributions to cross-functional projects.

Your Responsibilities:

• Perform modeling/analytics to assist and lead new product and pricing strategies for various lending products.

• Develop direct-to-consumer marketing strategies and initiatives to support business growth objectives.

• Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies.

• Support and lead step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behaviour, creating risk models, and testing hypotheses using rigorous monitoring and analysis.

Basic Qualifications:

• 2-5 years of experience, with an established history of leveraging analytical skills to effectively influence strategic decisions

• A bachelor’s degree or higher

• Experience working in a team environment, with a strong ability to collaborate effectively with others

Preferred Qualifications:

• Experience in coding (e.g. Complete SQL scripts, Python notebooks) and data visualization (e.g. Tableau, QuickSight). If you know how to build models or write code, that’s awesome. If not, we will help you learn it.

• Experience in analytical problem-solving.

Working at Capital One

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.

This posting is for an existing vacancy.

The expected annual salary range for this position is $112,300 to $128,100. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non discretionary depending on the plan.

We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).