Sadly as management has no idea what their doing, they tend to bounce around quite a bit. Move towards a concept, dislike it and move back.
Additionally, there is definitely a high school mentality. Their version of a promotion is a lateral move with no pay increase but additional expenses out of your pocket citing "annual cost of living increase" which never happens.
As a company, you can tell they have come a long way. Their cheap recruiting strategy has filled their management ranks with folks who don't know what they are doing and could care less. At the end of the day, employees who are disliked get thrown under the bus.
Their training program is designed to benefit the company but not you or its clients. Absolute waste of time.
They pride themselves on 4 core pillars. Competency, Integrity, Value and Fun. While they have the fun down, they over charge their clients, under pay and poorly treat their employees so no value. Their management lacks integrity to admit when they have made a mistake. They lack the Competency to realize when they have made major mistakes.
A few months back, Don Bialik (Founder and Owner) came to Edmonton and blatantly lied to all employees advising that no one would be let go as the result of the oil crisis. This at the time was obviously not true and later own, major cut backs occurred. This shows 0 integrity and no appreciation for hard working employees.
The Executive team has it in their mind that they want to reach the 100 year mark. Based on their current path, I'd say it's an exaggeration to see them around in 2025.
There are quite a few great initiatives going but they are exactly that, initiatives. Minimal follow through and no follow up.