Description

Your Responsibilities

• Strategic Coaching: Lead the professional development of adjusters & Examiners through technical workshops, desk-side mentoring, file reviews and the creation of advanced training curricula. You will also mentor all newly hired staff for their 3-month probationary period.
• Technical Authority: Provide expert oversight, strategy, and settlement authority for large-scale property losses and liability losses.
• AI-Driven Efficiency: Expertly utilize and advocate for AI tools to perform rapid legal/technical research, summarize voluminous documentation, and generate training materials that optimize departmental learning. You may also proactively develop AI-driven efficiency tools and prompts to assist the team in navigating complex policy language.
• Quality Excellence: Execute calibration exercises to ensure technical accuracy and the consistent application of best practices across the team.
• Workshops: Develop and deliver training workshops, using AI-simulated scenarios, where possible, to help adjusters practice negotiation and conflict management in a "sandbox" environment
• Leadership & Committees: Participate in the Coverage Committee and senior leadership meetings to shape departmental policy.
• Industry Evolution: Maintain your professional licenses and industry knowledge, with a specific focus on how emerging Insurtech affects liability and property valuation. You will be one of the architects of our technical standards, ensuring that AI is leveraged as a powerful tool, not a replacement for judgment.
• Research Leadership: As we begin to implement AI, you will train adjusters to use AI to "verify and trust," ensuring all machine-generated data passes through your professional expertise guardrail. While AI handles the data, you provide the human value that competitors cannot replicate.
• Critical Incident Management: You train claims staff to treat losses not as files, but as critical incidents, bringing empathy and high-level crisis management to policyholders
• Conflict Coaching: You will mentor adjusters in the art of relationship building and de-escalating volatile disputes with claimants and legal counsel.
• Nuanced Negotiation: You apply the intuition and "gut feel" of a seasoned expert to settle claims where the human element outweighs the data.
• Workflow integrity: You are responsible for maintaining the integrity of our workflow by defining exactly where the machine stops and the human expert begins.
• Training Materials: You will update and maintain technical documentation, the claims manual and all claim' handbooks.

Your Qualifications

• Professional Designations: Must hold a CIP (Chartered Insurance Professional) or FCIP (Fellow Chartered Insurance Professional) designation or possess an equivalent level of advanced formal insurance education or degree.
• Technical Mastery: Extensive experience in handling complex residential property and liability files with a deep understanding of policy wordings and tort law.

• At least 15 years of personal lines home insurance claims adjusting experience.
• At least 5 years of management experience within the same field.
• Prior experience providing claims training/workshops/coaching.
• At least 1 year of tenure with a recent employer.
• AI Proficiency: Must be fearless and curious in researching, adopting and teaching AI technologies to drive efficiency in research, productivity and claims analysis.
• Communication: Exceptional ability to distill complex technical concepts into clear, actionable guidance for adjusters, stakeholders, and legal counsel

Your Compensation + Benefits

• An annual salary range of $ $110,000 to $125,000
• Participation in the profit share program.
• Performance bonus plan
• 4-weeks of vacation to start and an additional week after only 3 years.
• Full MSP coverage for you and your family.
• Flexible medical, dental, vision and extended health care coverage.
• Short and long-term disability coverage.
• In-house and external training paid by Square One.
• Work setup: in-office, hybrid or remote.

About Square One Insurance Services