Yelp Reviews

Updated Jan 24, 2021

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3.4
55%
Recommend to a Friend
75%
Approve of CEO
Yelp Co-Founder & CEO Jeremy Stoppelman
Jeremy Stoppelman
1,524 Ratings
Pros
  • "They offer a very good benefits program as well as free food and drink everyday(in 268 reviews)

  • "Amazing culture and great people(in 194 reviews)

Cons
  • "Calling business owners that have a negative set mindset about Yelp(in 241 reviews)

  • "Cold calls, talking to business owners who have never used a phone(in 78 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Good"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp full-time

    Pros

    Great company, lots of great people

    Cons

    Not sure what else to say here

  2. COVID-19

    "Great org"

    4.0
    Former Employee - Senior Account Executive in Toronto, ON
    Recommends

    I worked at Yelp full-time for less than a year

    Pros

    good org, hard to move up, Toronto office has their "elite squad" who think they are the bee's knees. They need a bit of a reality check!

    Cons

    difficult to sell during covid

    Yelp Response

    December 18, 2020

    Thank you for sharing your experience with us. We're happy that you had an overall positive experience working here! We appreciate your feedback around our Elite Squad and the improvements that can be made within the group. We'll be sure to pass up your notes to our team so we can keep making things better. Thank you for your hard work, and best of luck in your future endeavors!


  3. "They teach you to attack, non-stop. Extortion-like tactics"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yelp full-time

    Pros

    None really. Hard to find something good to say.

    Cons

    They teach you to go after businesses no matter what. I remember being on the receiving end of an onslaught of calls from a rep over a period of months. Every single day. Then I'd get these threatening emails stating better for my company to claim my profile and upgrade than to have people leave negative reviews that you can't control. It was awful. My business had no need to be there, I told them that repeatedly. It was like they were threatening to set up a profile and leave my business negative reviews if I didn't pay them. What's that like? Mafia-like tactics....

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    Yelp Response

    October 16, 2020

    Thank you for taking a moment to share your experience with us. We're deeply concerned about some of the things you've mentioned in your feedback. Every new Yelp Account Executive goes through a rigorous 90-day Sales Development Training that teaches them many new skills to become successful in their role. The tactics you've mentioned are not in our sales playbook, nor do we tolerate this type of behavior. We'll be sure to pass up your feedback to our leadership team so we can look into this further and ensure we're doing all we can to keep positive relationships with every business we work with.

  4. "Big Corp turned Start-Up, Turned Big Corp Again?"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive in Toronto, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Yelp full-time for more than a year

    Pros

    Excellent insight into the restaurant world,great opportunity to learn a lot about the business side of the restaurant industry. Great earning potential on the commission, one phone call can make make you thousands of dollars. Excellent sales training and learning opportunity, worked with the most brilliant sales reps in the industry.

    Cons

    The dark cloud that sits on Yelp as a brand makes the sales more about defending the brand as opposed to providing a solution that actually works for the business. Hiring management externally created a negative shift culture, morale and overall performance.

    Continue reading
  5. "Good place to learn, hard to move up"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive in Toronto, ON
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Yelp full-time for more than a year

    Pros

    Lots of really good sales training, however at times the job gets very repetitive.

    Cons

    Dont pay that well and not much of an org to grow in. Lots of colleagues come and go so its hard to get close with people and see them leave so quickly...bad for team morale.

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  6. Helpful (7)

    "Account Executive"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Yelp full-time

    Pros

    Their sales training will teach you how to be a hunter

    Cons

    Where to begin.... First off, if I can give any advice, do NOT work for this company as an AE (I can't speak for other departments) for the following reasons: -Incredibly low pay, and no potential to make solid commission. -In comparison to other 'tech' companies, their pay is at the very bottom -Will do anything they can not to pay you for what you worked/deserve - they expect you to work 40+ hours, but will only pay you for the bare minimum -Some individuals of upper management lack social skills and compassion. They are absolutely ruthless and have no rationality. -Your set up for failure - the territories are so over worked, no one wants to hear from you -They say they connect people to great local businesses...well, they completely forget what 'great local businesses are' - they expect every business to use Yelp, even if they do not fit their mission statement -Ultimately, you'll be over worked, stressed, and set up for failure in exchange for a non liveable income.

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  7. "Five Star Career"

    5.0
     

    I worked at Yelp for more than 3 years

    Pros

    An incredible amount of flexibility and opportunities for growth across all departments

    Cons

    Having to bust brand misconception myths

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  8. Helpful (3)

    "Hard to get by"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Yelp

    Pros

    Yelp kitchen and barista were the only good things. I was lucky and had a good manager too.

    Cons

    Have to make 75 phone calls per day. Barely make any money. Not enough to get by living in San Francisco. They work you until you burn out.

    Continue reading
  9. "Writer"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yelp part-time

    Pros

    -I had a lot of freedom regarding what I could write -Amazing team with cool upper management

    Cons

    -I wasnt paid any extra benefits -There werent any offices in Montreal

    Continue reading
  10. "Great Entry-level Job"

    4.0
    Former Employee - Junior Account Executive in Washington, DC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Yelp full-time for more than a year

    Pros

    - Great community/culture - Free snacks - Sales Bootcamp to hone your skills

    Cons

    - High-pressure environment - Favoritism towards top producers

    Continue reading
Viewing 1 - 10 of 2,890 English Reviews
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