Working at Vancity |

Vancity Overview

Vancouver, BC
1001 to 5000 employees
Company - Private
Banks & Building Societies
$500 million to $1 billion (CAD) per year

Vancity – Why Work With Us?


At Vancity, our vision is to redefine wealth.

Our vision requires us to think differently about wealth—to re-envision prosperity as something we can only achieve if we are surrounded by and connected to a vibrant, healthy community that is sustainable for the long term.

While the traditional banking model focuses on increasing short-term profits for the benefit of shareholders, our vision focuses on meeting the long-term needs of our members and their communities.

Our vision calls on us to measure success in terms of how we contribute to the well-being of our members and their communities—not just financial well-being, but social and environmental well-being as well.

Our goal is to create positive member and community impact through all our operations—from how we make money to how we spend and invest it. We’re committed to finding new and better ways to use all our resources, people and capital to create large-scale positive impacts.

This way of doing business differentiates us from traditional financial institutions. By redefining wealth, we are measuring our success in terms of the health and vitality of the community as a whole.

By holding ourselves to higher standards of innovation, co-operation and accountability, we’re helping to build a wealthier future for all.

Values-based banking

As a values-based financial co-operative, Vancity is committed to transforming how banking is done so we can help our members and their local communities thrive financially, socially and environmentally.

We aren’t doing this alone. Our members are as much a part of this as we are. With members’ deposits, we can place the right tools in the hands of individuals and organizations working to make our world a better place.

A career at Vancity puts you at the centre of a values-based financial cooperative in an inclusive work environment. We believe in rewarding innovation, supporting diversity, and making a positive impact—socially, economically, and environmentally. Vancity welcomes applications from all qualified job seekers, and if you are an applicant with a disability, we will work with you to make reasonable workplace accommodations you may need for your best work performance.

If you’re looking for work that offers competitive and flexible rewards and benefits, and a chance to help build a healthier community, we invite you to explore the possibilities.

Rewards and benefits

Vancity is no ordinary financial institution, and our comprehensive employee rewards and benefits reflect that innovative spirit.

Good Money™ is at the heart of everything we do, motivating us to redefine what success looks like — as employees and as human beings. Our rewards and benefits are designed to help our employees and their families meet challenges and embrace opportunities with confidence at every stage of life. By compensating employees competitively, sharing profits, providing access to excellent health care, and supporting balanced, well-rounded lifestyles, we can help them thrive in every aspect of their lives — now and over the long term.


The expertise and passion our employees bring to the organization are integral to our success, and our compensation policies reflect the high value we place on their contributions. We strive to be informed and fair in setting base salaries, and provide additional financial rewards to employees who demonstrate excellence and contribute to our success.

Competitive base salaries

  • Salary ranges are set according to current market data and we review the figures annually, so our employees can feel confident they’re being compensated fairly.
  • Employee salaries are reviewed, at a minimum, annually based on employee performance. The performance increase ranges are set based on market recommendations.

Living-wage policy

Vancity is also the largest organization in Canada to adopt a living-wage policy, which means we’re committed to exceeding the legal minimum wage significantly and paying every employee — including our external contractors, the income required to meet basic living needs.


In addition, our profit-sharing program allows us to reward employees’ contribution to our success by returning a portion of the profits they helped us realize. The distribution of this profit is based on organizational targets that align with our vision and encourage us to work together as a team to support Vancity’s business goals.


Every employee is different. Each has priorities, a health profile, a family situation, and a plan for the future that's unique. We respect those differences by offering a flexible, adaptable benefits program employees can customize and change to fit their needs today and at every life stage.

Permanent employees are eligible for health, dental, life insurance, AD&D, and disability benefits, as well as a wide range of supports and services designed to help them thrive in the workplace and in every aspect of their lives.

Benefits program

THE RIGHT FIT, our flexible benefits program, offers a mix of standard and customizable benefits that can be individually tailored to each employee's unique needs.

In addition to core coverage, which includes extended health, dental life insurance, AD&D and disability benefits permanent employees can redeem flex credits to secure their choice of additional benefits, such as increased health coverage, travel insurance, or even extra time off. Plans can be tailored to complement the benefits of a spouse or partner, and can be updated on an annual basis to reflect the changing needs of the employee and his or her family.

Employee and Family Assistance Program (EFAP)

We want to support our employees in managing all of life's complexities. Our Employee and Family Assistance Program (EFAP) provides a holistic approach to building a thriving workplace, healthy employees, and stronger communities. EFAP services include professional counselling, legal, nutritional, and financial support, naturopathic services, and other specialized work/life services that help individuals develop greater resilience and success both within and beyond the workplace.

Retirement program

We help our permanent employees achieve their retirement goals through contributions to a retirement program. The program is designed to meet diverse needs, with options including a Group RRSP or a Defined Benefit Pension Plan.

Reduced banking rates

We provide banking services at reduced rates for employees, including an array of accounts and financial options, free automated transactions, VISA cards with no annual fee, and preferred rates on foreign currency.

Based on tenure and position, you may also be eligible for preferred rates on residential mortgages, personal loans and lines of credit.

Vancity Reviews


    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Service Representative in Vancouver, BC
    Current Employee - Financial Service Representative in Vancouver, BC
    Positive Outlook
    Approves of CEO

    I have been working at Vancity full-time (Less than a year)




    the training workshops are quite hard

    Advice to Management

    the training workshops - the tests need to be marked easier

See All 304 Reviews

Vancity Photos

Vancity photo of: Some of our team at the Lynn Valley branch.
Vancity photo of: Members of our Community Investment team focused on Indigenous Partnerships
Vancity photo of: Vancity employees showing support the Humboldt Broncos hockey team.
Vancity photo of: Branch entrance
Vancity photo of: Vancity completes 65 years
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Vancity Interviews



Getting an Interview

Getting an Interview




  1. Helpful (1)  

    Member Service Representative Interview

    Anonymous Employee in Vancouver, BC
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. The process took 3 weeks. I interviewed at Vancity (Vancouver, BC).


    started off with online application, then phone interview followed by a panel interview. took long to schedule an interview after the phone interview. the panelists were very friendly and easy to talk to.

    Interview Questions

    • Asked about diversity. How have you handled diversity in the past?
      Role play as well. how you would answer questions as a member service rep.
      asked about past experience handling tough client situations.   1 Answer
See All 49 Interviews

Vancity Awards & Accolades

  • Living Wage Employer (Ongoing Certification), Living Wage Canada, 2014
  • Living Wage Certified Employer (Ongoing certification), Living Wage For Families, 2014
  • Canada's Top 100 Employers, Mediacorp Canada, 2012
  • Progressive Employers of Canada List, ConnectMoms, 2009
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