82% would recommend to a friend
(532 total reviews)
93% approve of CEO
Found 532 of over 673 reviews
Updated Nov 30, 2023
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Culture is great and you are surrounded by strong talent" (in 111 reviews)
- "The people are great and easy to get a long with and learn from" (in 59 reviews)
- "The benefits at Workiva are great (compared to my last job)." (in 43 reviews)
- "Promotes good work/life balance (probably depends on which team you're on)" (in 30 reviews)
- "The team is amazing and is always willing to help you grow." (in 16 reviews)
- "Management is also notorious for saying one thing then doing the opposite." (in 25 reviews)
- "Customer success managers and program managers have no idea what the software does or how it works." (in 16 reviews)
- "There is no 401K match" (in 16 reviews)
- "As a CSM, you receive extremely poor salaries for the amount of work you do." (in 8 reviews)
- "Advancement opportunities that should ideally be filled internally or given based on tenure are doled out to newcomers which leads to higher turnover." (in 7 reviews)
Ratings by Demographics
This rating reflects the overall rating of Workiva and is not affected by filters.
- 5.0Jul 15, 2020Senior Software EngineerCurrent EmployeeSaskatoon, SK
Stable, experience management team, and reasonable pay
Little bit rigid, and can be slow at timeWorkiva Response4y
Thank you for your review! We are always looking for ways to improve, so your feedback is helpful.
- 5.0Nov 30, 2023Project ManagerFormer Employee, less than 1 yearLondon, England
Workiva boasts a diverse workforce that is characterized by an exemplary work ethic. The professionals who comprise the workforce are highly skilled and proficient in their respective roles, while still maintaining a positive attitude and an environment of enjoyment. Customer and employee satisfaction are given top priority. The organizational structure is well-established and allows for a degree of autonomy, thereby encouraging the sharing of innovative ideas to meet strategic objectives. The company offers highly attractive benefits and incentives to its employees, fostering a culture of collaboration and trust, while placing a high value on integrity. The employees support one another, creating a work environment that is conducive to productivity and success. In summary, Workiva is highly diverse, with a workforce that is skilled, professional, positive, and enjoys their work. The company places a high value on customer and employee satisfaction and has a well-established organizational structure that encourages autonomy and innovation. The company offers attractive benefits and incentives, and fosters a culture of collaboration, trust, and integrity. The employees support one another, creating a productive and successful work environment.
The adage "sink or swim" speaks to the oftentimes challenging nature of learning on the job. While support mechanisms are available, it is my considered recommendation that individuals possess a formal qualification in their respective subject area to maximize their potential for thriving and succeeding within Workiva. This approach ensures that employees possess a broad range of knowledge and skills that align with the organization's objectives, and allows them to remain competitive in today's rapidly changing business environment.
- 3.0Nov 30, 2023Support EngineerCurrent Employee, more than 3 years
- Great people. - Due to the open format of chat channels, it is typically simple to get assistance from more seasoned members of the company. - Company perks are nice - Diversity-friendly - CEO is great, company all-hands are entertaining to watch.
- Dealing with the workforce management system is tiresome. A lot of people have complained, management just doubles down. - Although the Support team was given opportunity to hone their talents in specific areas of our product, that didn't really happen. For many, this means that even if they are formally part of a smaller team, they are essentially still responsible for supporting the full product line. No chances for them to specialize past surface level knowledge.
- 1.0Oct 25, 2023Customer Success ManagerFormer Employee
- Flexible working conditions (remote work) - Decent benefits and compensation - Intelligent and capable colleagues - Engaging and good product - Possibility of a positive experience depending on the team
- Micromanagement - Inadequate information and training for both internal and external stakeholders, exacerbated by a lack of compassionate management. - Excessive internal politics and a "do it or leave" mentality shared openly. Tactic employed to encourage employees to resign voluntarily. - Common instances of disregarding participants' input during calls. - Presence of favoritism exacerbates issues of inequality, fairness, discrimination, inconsisent/contradictory feedback, and rudeness. - Minimal, if any, support. - Unrecognized overtime, results or effort. - Lack of consistency. - No sincere interest in employees and prioritization of their well-being. - Significant need for enhanced collaboration between teams. - KPIs set at unattainable levels. You will often be solely held accountable for setbacks, viewed as a revenue generator rather than someone dedicated to customer concerns and meaningful client relationships. Even when promised support, colleagues may frequently miss meetings or cancel on short notice. You'll handle numerous responsibilities, solve problems, yet receive unfair ciriticism, minimal recognition, or be made to leave regardless of performance.4
- 2.0Nov 6, 2023Anonymous EmployeeCurrent EmployeeAmsterdam
Despite the challenges I faced at my previous employer, there were some positives to acknowledge. The salary was competitive, providing financial stability, and the healthcare benefits were comprehensive, ensuring employee well-being. Additionally, team members were generally supportive and collaborative, creating a positive working environment.
I recently concluded my tenure with my previous employer, and I feel compelled to share my experience with the hopes that it might shed some light on the realities of working at this organization. During the interview process, the company painted an appealing picture, emphasizing a workplace free from micromanagement and a strong commitment to KPI-focused evaluations. However, the actual working conditions, the management team, and the senior agents painted a starkly different reality. One of the most glaring issues was the promise of no micromanagement. During the interview, the company assured me that they valued autonomy and trusted their employees to manage their tasks independently. Regrettably, this promise was far from the truth. Once I settled into my role, I quickly realized that the micromanagement was rampant. Managers consistently hovered over their teams, frequently checking on every task, and even questioning minor decisions. This not only hindered productivity but also created a stifling work environment where employees felt they had limited room to exercise their own judgment. The KPI-oriented evaluations were another point of contention. While KPIs can be valuable for tracking performance and setting goals, they should not be the sole focus of performance evaluations. In my previous job, the KPIs took precedence over everything else, often overshadowing the qualitative aspects of our work. This approach led to a high-stress environment where employees were solely concerned with meeting these metrics, sometimes at the expense of providing excellent customer service or achieving long-term success. Furthermore, the quality of management and senior agents was a significant concern. Many of the managers and senior agents were clearly inexperienced and lacked the necessary skills for effective leadership and mentorship. It was frustrating to witness the management team making questionable decisions and failing to provide the guidance and support that employees needed. This lack of competent leadership had a direct impact on our ability to excel in our roles and undermined the work environment's overall quality. In summary, my experience with my previous employer was disheartening and disappointing due to the stark contrast between the promises made during the interview process and the actual working conditions. The prevalent micromanagement, the singular focus on KPIs, and the presence of inexperienced managers and senior agents made it challenging to thrive in the workplace. I hope this review serves as a valuable resource for prospective employees considering joining this organization, so they can make an informed decision about their career choices.3
- 2.0Oct 31, 2023Solution ArchitectCurrent Employee, more than 1 year
- Stock (restricted) - Majority of the benefits are paid, only pay for medical and long term disability.
Prepare to struggle every single day; there are always errors with the solution as if the rude and disrespectful customers weren't bad enough. Constantly undermined and then it is masked as "everyone is nice" so you have to say yes to everything. Most days you wont even have 30 minutes to step away to eat lunch. - significantly underpaid for role - customers are allowed to verbally abuse solution architects - very little support from project team - If you are white you will be promoted before a year, don't even think about a promotion unless your white - every team has their own goals that contradict other teams - Customer success managers and program managers have no idea what the software does or how it works. - Managers are young, unresponsive and unhelpful. - Sales basically lies to the customers just to close the deal and get incentives and then the solution architects have to deal with all the lies told to the customer - different opportunities are offered to different people, you will feel left out life your work is not good enough - No unlimited time off, you wont even have time to go to regular doctor's appointment and have to work even though you just left the hospital - Your mental health will suffer, your work is not valued, any concerns brought to management will be made to feel like it is your fault - favoritism for sure if you are white - make a mistake and you will be fired but you watch everyone around you constantly drop the ball and be unprofessional and nothing happens to them8
- 5.0Oct 5, 2023Regional Sales DirectorCurrent Employee, more than 1 yearSaint Louis, MO
AHH-mazing culture! Workiva hires and keeps the best of the best. People that are good, honest & selfless sales people looking to improve the lives of their customers with a world-class product, top notch team-first mentality & five star leadership. I’ve NEVER experienced a corporate culture that allows me to be myself, run my “own personal brand” in my territory and leaders that endlessly cheer for my success. My teammates are dynamite, management treats you like family and our product is legitimately market-leading. All you need to do is work hard and build relationships. Compensation, benefits & time off is very generous. Management is flexible and works with a “family comes first” motto. I’ve found my forever home.
Some bottle-neck internal processes need to change.1Workiva Response4w
Thank you for providing valuable feedback on your positive experience at Workiva. We're happy to hear you appreciate the strong culture, leadership and product. Regarding internal processes, we continuously strive for improvement and culture will always be a top priority at Workiva.
- 5.0Nov 27, 2023Professional Services SpecialistCurrent Employee, more than 3 yearsAmes, IA
Solid culture with above average pay and benefits
Has become more corporate in recent years losing some of the startup culture that made it special.
- 2.0Nov 7, 2023Partner Sales DirectorFormer Employee, more than 5 yearsNew York, NY
The pros are no longer. Culture is gone and partner leadership does not have the respect of the team or of other leaders in the org
Highly political, takes too long to make a decision, way too many sellers resulting in upside down cost structure which is hurting the stock price3
Workiva Reviews FAQs
Workiva has an overall rating of 4.3 out of 5, based on over 673 reviews left anonymously by employees. 82% of employees would recommend working at Workiva to a friend and 79% have a positive outlook for the business. This rating has been stable over the past 12 months.
82% of Workiva employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Workiva 4.4 out of 5 for work life balance, 4.4 for culture and values and 4.1 for career opportunities.