Workiva Reviews

Cons

Not easy to get full time

Cons

The adage "sink or swim" speaks to the oftentimes challenging nature of learning on the job. While support mechanisms are available, it is my considered recommendation that individuals possess a formal qualification in their respective subject area to maximize their potential for thriving and succeeding within Workiva. This approach ensures that employees possess a broad range of knowledge and skills that align with the organization's objectives, and allows them to remain competitive in today's rapidly changing business environment.

Cons

- Dealing with the workforce management system is tiresome. A lot of people have complained, management just doubles down. - Although the Support team was given opportunity to hone their talents in specific areas of our product, that didn't really happen. For many, this means that even if they are formally part of a smaller team, they are essentially still responsible for supporting the full product line. No chances for them to specialize past surface level knowledge.

Cons

- Micromanagement - Inadequate information and training for both internal and external stakeholders, exacerbated by a lack of compassionate management. - Excessive internal politics and a "do it or leave" mentality shared openly. Tactic employed to encourage employees to resign voluntarily. - Common instances of disregarding participants' input during calls. - Presence of favoritism exacerbates issues of inequality, fairness, discrimination, inconsisent/contradictory feedback, and rudeness. - Minimal, if any, support. - Unrecognized overtime, results or effort. - Lack of consistency. - No sincere interest in employees and prioritization of their well-being. - Significant need for enhanced collaboration between teams. - KPIs set at unattainable levels. You will often be solely held accountable for setbacks, viewed as a revenue generator rather than someone dedicated to customer concerns and meaningful client relationships. Even when promised support, colleagues may frequently miss meetings or cancel on short notice. You'll handle numerous responsibilities, solve problems, yet receive unfair ciriticism, minimal recognition, or be made to leave regardless of performance.

Cons

I recently concluded my tenure with my previous employer, and I feel compelled to share my experience with the hopes that it might shed some light on the realities of working at this organization. During the interview process, the company painted an appealing picture, emphasizing a workplace free from micromanagement and a strong commitment to KPI-focused evaluations. However, the actual working conditions, the management team, and the senior agents painted a starkly different reality. One of the most glaring issues was the promise of no micromanagement. During the interview, the company assured me that they valued autonomy and trusted their employees to manage their tasks independently. Regrettably, this promise was far from the truth. Once I settled into my role, I quickly realized that the micromanagement was rampant. Managers consistently hovered over their teams, frequently checking on every task, and even questioning minor decisions. This not only hindered productivity but also created a stifling work environment where employees felt they had limited room to exercise their own judgment. The KPI-oriented evaluations were another point of contention. While KPIs can be valuable for tracking performance and setting goals, they should not be the sole focus of performance evaluations. In my previous job, the KPIs took precedence over everything else, often overshadowing the qualitative aspects of our work. This approach led to a high-stress environment where employees were solely concerned with meeting these metrics, sometimes at the expense of providing excellent customer service or achieving long-term success. Furthermore, the quality of management and senior agents was a significant concern. Many of the managers and senior agents were clearly inexperienced and lacked the necessary skills for effective leadership and mentorship. It was frustrating to witness the management team making questionable decisions and failing to provide the guidance and support that employees needed. This lack of competent leadership had a direct impact on our ability to excel in our roles and undermined the work environment's overall quality. In summary, my experience with my previous employer was disheartening and disappointing due to the stark contrast between the promises made during the interview process and the actual working conditions. The prevalent micromanagement, the singular focus on KPIs, and the presence of inexperienced managers and senior agents made it challenging to thrive in the workplace. I hope this review serves as a valuable resource for prospective employees considering joining this organization, so they can make an informed decision about their career choices.

Cons

Prepare to struggle every single day; there are always errors with the solution as if the rude and disrespectful customers weren't bad enough. Constantly undermined and then it is masked as "everyone is nice" so you have to say yes to everything. Most days you wont even have 30 minutes to step away to eat lunch. - significantly underpaid for role - customers are allowed to verbally abuse solution architects - very little support from project team - If you are white you will be promoted before a year, don't even think about a promotion unless your white - every team has their own goals that contradict other teams - Customer success managers and program managers have no idea what the software does or how it works. - Managers are young, unresponsive and unhelpful. - Sales basically lies to the customers just to close the deal and get incentives and then the solution architects have to deal with all the lies told to the customer - different opportunities are offered to different people, you will feel left out life your work is not good enough - No unlimited time off, you wont even have time to go to regular doctor's appointment and have to work even though you just left the hospital - Your mental health will suffer, your work is not valued, any concerns brought to management will be made to feel like it is your fault - favoritism for sure if you are white - make a mistake and you will be fired but you watch everyone around you constantly drop the ball and be unprofessional and nothing happens to them

Cons

Has become more corporate in recent years losing some of the startup culture that made it special.

Cons

Highly political, takes too long to make a decision, way too many sellers resulting in upside down cost structure which is hurting the stock price