Saltworks Technologies is a leading Canadian cleantech company solving two of the world's most pressing industrial challenges: water sustainability and critical minerals supply. We design and build advanced industrial water treatment and lithium refining systems for some of the world's most recognized companies – in semiconductors, mining, automotive, and more. Saltworks is a 2025 Fast 50 Company and EY Entrepreneur of the Year award winner.

The role:

Join our team as a Technical Applications Engineer (Customer Support) and play a key role in supporting our industrial customers following project handover. You will take ownership of post-delivery technical inquiries and act as a reliable point of contact for customers as they operate and optimize their systems.

In this hands‑on role, you will work closely with engineering and project teams while building strong technical expertise in process systems, controls, and industrial operations. You will be supported by experienced engineers and leaders who are invested in your growth and development.

Key responsibilities:

• Serve as the primary contact for technical inquiries, providing remote support via email, phone, or HMI access, and ensuring timely, customer-focused resolutions.
• Collaborate with engineering and project teams to troubleshoot issues, escalate complex cases, and deliver effective, well-informed solutions.
• Develop strong product and system knowledge to provide accurate, confident guidance and become a trusted technical resource for customers.
• Capture and share customer feedback to support product improvements and ongoing engineering innovation.
• Create and maintain technical documentation, including support guides and procedures for both customer and internal use.
• Continue to grow your technical, engineering, and project coordination skill set, with support to develop into a subject matter expert over time.

You will be a great fit if you have:

• A degree in Mechanical, Electrical, or Integrated Engineering.
• 2 – 4 years of post-graduate experience, with a strong foundation in technical support within industrial environments.
• Hands-on experience with system diagnostics, including hydrostatic, mechanical, electrical, and process control commissioning or field work.
• Familiarity with industrial safety standards related to mechanically and electrically energized systems.
• Strong analytical and critical thinking skills, with a focus on safety and risk awareness.

What you bring to the table:

• Strong interpersonal skills and the ability to collaborate effectively with cross‑functional teams.
• Clear, professional written and verbal communication skills.
• Strong organizational skills, with the ability to prioritize and learn quickly.
• A proactive, quality-focused mindset with a willingness to take initiative and continuously improve.
• A positive, can-do attitude.
• Bonus: Hands-on tooling and troubleshooting experience is an asset.

Please note:

This role may involve occasional flexibility in working hours, such as early mornings, late evenings, or weekend shifts, to accommodate customers across various time zones or during critical operations. However, this is not an on-call position, and your schedule will be communicated in advance whenever possible.

Why join Saltworks?

At Saltworks, you'll collaborate with talented colleagues to solve complex, real-world problems – designing and delivering innovative water treatment and lithium refining systems for some of the world's most recognized companies. Every team member contributes meaningfully, from early-stage development through field deployment.

Saltworks is investing intentionally in artificial intelligence for engineering and technical work. Engineering offers one of the longest runways for AI-driven productivity and automation, and Saltworks aims to be at the forefront of this shift. We provide the training, computational capacity, and practical tools needed for engineers and technical professionals to apply AI meaningfully in their work.

We offer:

• Competitive compensation package, including medical, dental, vision, RRSP matching, life insurance, AD&D coverage, and an education allowance.
• Culture built on safety, innovation, diversity, and continuous learning.
• Collaborative, cross-functional team environment where every member contributes to project outcomes.
• Regular social activities and company events.

How to apply:

If you would like to join the Saltworks team, please submit your resume (cover letters are not required).

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted. All applications are considered confidential

Kindly, no recruiters.

Salary: Negotiable based on your experience, qualifications, and alignment with comparable roles internally.

Location: 13800 Steveston Hwy, Richmond, BC V6W 1A8

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