CIBC Financial Service Representative, Outbound interview questions

first it was a 30 minute phone interview with the recruiter the a 1 hour face-to-face with hiring manager and role play with customer on the phone. customer in role play was a newlywed going on honeymoon and had to sell a credit card. You have to congratulate the customer and ask them about their income, their interests and suggest a credit card accordingly and try to close the sale. you have to act excited on the phone.