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CIBC Financial Services Representative Interview Questions

Interviews at CIBC

126 Interview Reviews

Experience

Experience
66%
22%
12%

Getting an Interview

Getting an Interview
65%
15%
9%
5
4
1
1

Difficulty

2.9
Average

Difficulty

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Helpful (19)  

Financial Service Representative Interview

Anonymous Employee in Toronto, ON
Accepted Offer
Positive Experience
Average Interview

Application

I applied through an employee referral. The process took a week. I interviewed at CIBC (Toronto, ON) in July-2016.

Interview

Phone + Face to Face, the interview took about one week including both phone and in person. I was refereed by one of the manager in the district. The interview questions are fair, covering many behavioral questions.

Interview Questions

Other Interview Reviews for CIBC

  1.  

    Financial Service Representative Interview

    Anonymous Employee in Kamloops, BC
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 5 weeks. I interviewed at CIBC (Kamloops, BC) in May-2015.

    Interview

    three rounds. Very Informal. They had mentioned they are hiring me before the position came up. They just wanted the position to be filled I guess as no one wanted to apply in those locations.

    Interview Questions


  2. Helpful (7)  

    Financial Service Representative Interview

    Anonymous Employee in Vancouver, BC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at CIBC (Vancouver, BC) in January-2017.

    Interview

    applied online, then got telephone interview two days later, it went well, basic questions and go through my resume, more about my sales experience. then book face to face interview for next week

    Interview Questions

  3. Helpful (2)  

    Financial Service Representative Interview

    Anonymous Employee in Toronto, ON
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at CIBC (Toronto, ON) in June-2016.

    Interview

    There was a phone interview and one in person interview. Both went pretty smoothly. Interviewers were respectful and patient and made the process very simple. They kept it conversational and made the candidate very comfortable.

    Interview Questions

    • What qualities do you think are necessary for this role?   Answer Question

  4.  

    Financial Service Representative Interview

    Anonymous Interview Candidate in Toronto, ON
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at CIBC (Toronto, ON) in January-2019.

    Interview

    called to scheduled a phone interview which was the next day of the call. have just done phone interview and waiting for notice of a rejection or next round of interview.

    Interview Questions

    • Why CIBC? Why FSR? What do you know about FSR? Are you ok with outbound calls? Any outbound call experience.   Answer Question

  5.  

    Financial Service Representative Interview

    Anonymous Interview Candidate in Toronto, ON
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 1+ week. I interviewed at CIBC (Toronto, ON) in January-2019.

    Interview

    A friend referred me and was called for an interview. There were two interviewers, one was the hiring manager and the other one was a branch manager. The hiring manager was a little dominant and it seemed like he had already made his mind about who he wanted to hire as I was the last candidate to be interviewed that day. His mannerism told me that the interview was a mere formality.

    Interview Questions

    • 1. How will you sell foreign currency to customers at the airport branch
      2. How will you turn the airport staff into customers   Answer Question

  6. Helpful (12)  

    Financial Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at CIBC in November-2012.

    Interview

    Apply online then comes the telephone interview and finally face to face

    Interview Questions

    • now about company
      know about your role
      tell me about yourself
      what do you know about cibc
      how would your past experience translate into success in this job
      what can you do for cibc that other candidates can't
      why do you want to work for cibc
      tell me some products that are competitors of cibc's in the market & watt r deir differences
      how would you describe your work style
      are you over qualified for this job
      what have you learned form your mistakes
      what do you like about your present job for this field
      why do you want to leave your current employer
      what are the most difficult decisions to make   Answer Question

  7. Helpful (2)  

    Financial Service Representative Interview

    Anonymous Interview Candidate in Windsor, ON
    Declined Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through an employee referral. I interviewed at CIBC (Windsor, ON) in April-2011.

    Interview

    God, help them!! the interviewer have no clue what most the questions mean, and indeed they were very poorly constructed.

    Interview Questions

    Reasons for Declining

    The moral of the staff is very low

  8. Helpful (24)  

    Financial Service Representative Interview

    Anonymous Interview Candidate in Calgary, AB
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. I interviewed at CIBC (Calgary, AB) in March-2013.

    Interview

    At Open House fair or (Initial Phone Interview), they will throw-in couple of Customer Service questions and 1-2 situational based questions, what do you know about the FSR role ?
    (The key thing is look them in the eye and answer confidently (without sounding needy), you will get to the next stage. which is on the 3rd floor downtown cibc. 3 person firing up questions which was unexpected and came out of surprize. (2 in-take hiring managers and 1 branch manager) (unnecessary over staffing hr)

    Interview Questions

    • - How would you incorporate client relationship management into fsr role
      - Other behavourial and situational based questions
      - If working on a task how would you take up accountability for that ?
      -------------------Most Important----------------
      Sales Role Play - FSR (you will be given 5mins to read and analyse)
      You will act as FSR and the hiring manager will act as a new client and Employee of cibc where you would help to open a new staff account for Payroll purposes.

      You will be evaluated on your Communication Skills, Professionalism, ability to uncover clients potential financial needs as well as influencing skills.
      Tips:
      - Understand who the customer is i.e. kyc details, Ask Questions
      - Listen for Verbal Queues. this will help you uncover immediate and / or future opportunities or referrals
      - Take charge of the conversation   Answer Question

  9. Helpful (4)  

    Financial Service Representative Interview

    Anonymous Employee
    Accepted Offer

    Application

    I applied through an employee referral. The process took 4+ weeks. I interviewed at CIBC.

    Interview

    It was a great process! Quick, painless and actually fun.

    Negotiation

    I told them I wanted more and they said OK and offered me more.


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