CIBC Customer Service Representative Interview Questions | Glassdoor.ca

CIBC Customer Service Representative Interview Questions

Interviews at CIBC

189 Interview Reviews

Experience

Experience
71%
19%
10%

Getting an Interview

Getting an Interview
62%
19%
11%
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1

Difficulty

2.5
Average

Difficulty

Hard
Average
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Customer Service Representative Interview

Anonymous Employee
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. I interviewed at CIBC.

Interview

there was two phone interviews the fist just getting to know you as a person and qualifying you for he position, the second more technical questions and going through the interview . the last one is face to face which included knowledge based questions and a role play

Interview Questions

  • describe and difficult situation that you have handled   1 Answer

Other Interview Reviews for CIBC

  1. Helpful (32)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Ontario, CA (US)
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at CIBC (Ontario, CA (US)) in May 2014.

    Interview

    I applied online, and a week later I received an email to set a phone interview with HR people for the phone.The second round interview is in the branch which I applied for and with two mangers. One of the mangers asks the questions and another was just recording the answers.

    Interview Questions

    • What if you are unable to help the client?   3 Answers

  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Edmonton, AB
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied in-person. The process took 4+ weeks. I interviewed at CIBC (Edmonton, AB) in January 2020.

    Interview

    Drop resume 3days after got an interview on Wednesday
    Told me give call end of that week
    No call. send an email they told me I'm next level of processing. Next week no call again. Email them again they told me I'm being considered. Will give me a call end of that week again. No call again 3weeks already I email them they say still same thing being considered. They don't know when do I get the hiring process

    I think I didn't get hired. don't like the processing they told me I'm next level of the job processing and no email or no call

    Been more then a month. Gave up their job.

    Interview Questions

  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Toronto, ON
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied in-person. The process took a week. I interviewed at CIBC (Toronto, ON) in January 2020.

    Interview

    The process was about 40 minutes long, the interviewer was courteous and made sure I felt comfortable during the process. Most questions were behavioral based interview questions. I was offered coffee or tea before the interview but was not allowed to use the washroom.

    Interview Questions

    • Tell me what you know about the responsibilities of a bank teller   Answer Question

  4.  

    Customer Service Representative Interview

    Anonymous Employee in Toronto, ON
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at CIBC (Toronto, ON) in January 2020.

    Interview

    Everyone was friendly, went over tasks & they were clear about what the job would be. They made me feel very comfortable. It felt organized & they felt genuine about treating people with respect

    Interview Questions

    • Why did you leave your last job?   1 Answer

  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Toronto, ON
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at CIBC (Toronto, ON) in November 2019.

    Interview

    I was referred from a friend, interview started with behavioral questions and then came the role play. Interview lasted about 50 minutes. Majority of the questions were behavioral and was given a feedback bafer.

    Interview Questions


  6.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at CIBC in September 2019.

    Interview

    Phone Interview - 20 minutes long
    Asked a few different questions
    Very friendly and easy to talk to
    They describe the job, and tell you hourly wage
    Wanted to know about past sales experience

    Interview Questions

    • Customer Service Experience
      Experience handling cash
      What I thought the job would be   Answer Question

  7.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at CIBC.

    Interview

    Phone interview followed by an online test and then an in person interview. Pretty standard situational questions emphasizing customer service and sales ability. It is a sales position so don't go in thinking it's just answering the phone. Corporate security will do a background check and will audit work history listed on resume.

    Interview Questions

  8.  

    Customer Service Representative Interview

    Anonymous Employee in North York, ON
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at CIBC (North York, ON) in June 2019.

    Interview

    2 level interview. Telephone and if you passed at location interview with hiring manager. Entry level job, basic questions if you have had any previous work experience you will be able to ace it.

    Interview Questions


  9.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at CIBC.

    Interview

    I got referred so I didn't apply online, however after I received the call i had a phone interview. Very nice and just getting wind of my personality. Once I got through that I had an in person interview

    Interview Questions

    • How have you handled irate customers?, give an example.   Answer Question

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