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Tim Hortons Reviews
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    Tim Hortons Reviews

    Updated 15 February, 2019
    2,446 reviews

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    3.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Tim Hortons CEO Daniel Schwartz
    Daniel Schwartz
    559 Ratings

    Employee Reviews

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    Pros
    Cons

    • "Less benefits after the minimum wage increase" (in 114 reviews)

    • "Dealing with rude customers was difficult but built my customer service skills" (in 75 reviews)

    More Pros and Cons

    1. "good company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends

      I worked at Tim Hortons part-time

      Pros

      managers are very nice to work with

      Cons

      the people who work at there need to be fast

    2. "Baker"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Baker in Whitby, ON
      Former Employee - Baker in Whitby, ON
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Tim Hortons full-time (Less than a year)

      Pros

      Free coffee and sometimes free food.

      Cons

      Staff asking you to put more food on when your shift is over.

      Advice to Management

      N/A

      3. Join the Tim Hortons team
      See Our Latest Jobs

    3. "Assistant Manager"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Tim Hortons full-time

      Pros

      Very good learning experience overall.

      Cons

      Underpaid compared to the amount of work expected.

    4. "Was an assistant manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Assistant Manager in Chilliwack, BC
      Former Employee - Assistant Manager in Chilliwack, BC
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Tim Hortons full-time (More than 5 years)

      Pros

      Flexible hours that work with you

      Cons

      Stressful environment and sometimes under appreciated

      Advice to Management

      Stop trying to make us sacrifice quality for speed

    5. "Server"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Tim Hortons full-time

      Pros

      Good discounts great staff great shifts

      Cons

      Bad management too messy bad service

    6. "Tim Hortons"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      Great Environment
      Flexible Schedule
      Great training
      Always new people to work with

      Cons

      Sometimes gets really busy
      Demands to be quick all the time

    7. "Sales"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Representative in Barrie, ON
      Former Employee - Sales Representative in Barrie, ON

      I worked at Tim Hortons full-time (More than a year)

      Pros

      Good work environment. Great management. Great benefits.

      Cons

      Commission, winter months you pretty much make no money because it's so slow. Summertime however it's crazy busy.

      Advice to Management

      Put Sales reps on a salary with bonus commission! It would make Sales reps feel more secure in their jobs, especially during slow times. It would boost moral and make a Sales rep more motivated because they have a guaranteed income.

    8. "Supervisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Team Member in Surrey, BC
      Current Employee - Team Member in Surrey, BC

      I have been working at Tim Hortons full-time (More than a year)

      Pros

      I got to know a lot about the customer service

      Cons

      Less opportunities for a better carrer

    9. "Really good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Cashier in Toronto, ON
      Former Employee - Cashier in Toronto, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Tim Hortons part-time (More than a year)

      Pros

      Great co-workers and customers to interact with

      Cons

      No cons everything was a great experience

    10. "Customer Service Rep"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook

      I have been working at Tim Hortons full-time (More than 3 years)

      Pros

      You will get to know different kind of people on daily basis. Everyday is a new day.

      Cons

      Very hectic, Management at every store is trying to suck your blood. Try to cut hours and save every single penny.
      Too much politics