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    Tim Hortons Reviews

    Updated 21 August, 2018
    2,200 reviews

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    Full-timePart-time
    3.1
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Tim Hortons CEO Daniel Schwartz
    Daniel Schwartz
    497 Ratings

    2,200 Employee Reviews

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    Pros
    Cons

    • "Minimum wage with little to no increase" (in 100 reviews)

    • "Dealing with rude customers was difficult but built my customer service skills" (in 71 reviews)

    More Pros and Cons

    1. "Good field in enhancing costumer service skills"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Team Member in North York, ON
      Former Employee - Team Member in North York, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Tim Hortons full-time (Less than a year)

      Pros

      enhancing communication and costumers service skills. great working place and environment

      Cons

      some 24/7 branch only have 2 staff working 11-7am shift plus the baker at 4am

    2. "Excellent employer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Manager, Operations Standards in Edmonton, AB
      Current Employee - Manager, Operations Standards in Edmonton, AB
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Tim Hortons full-time (Less than a year)

      Pros

      In this role, I have a lot of flexibility to make my own schedule and accomplish my targets the way I want to complete them.

      Cons

      The pay is not as competitive as other companies.

      Advice to Management

      Give better pay for this role.

      3. Join the Tim Hortons team
      See Our Latest Jobs

    3. "Front Team Member"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook

      I worked at Tim Hortons part-time

      Pros

      -flexible hours, not too little and not too much
      -very accommodating to students
      -great team/managers
      -easy job

      Cons

      -unpaid breaks
      -not too many cons!

    4. "supervisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Shift Supervisor in Toronto, ON
      Current Employee - Shift Supervisor in Toronto, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Tim Hortons full-time (Less than a year)

      Pros

      Fast pace working environment. Good environment to deal with the new people.

      Cons

      hectic sometimes to deal with the situation.

    5. "Cashier"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Recreation Programmer - Camps & Youth in Newmarket, ON
      Former Employee - Recreation Programmer - Camps & Youth in Newmarket, ON
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Tim Hortons part-time (More than a year)

      Pros

      Fast paced environment, good co-workers, opportunity to move up quickly. Can get a little stressful at times depending on the location but you learn a lot about what it takes to compete in a team environment.

      Cons

      Long hours, intermittent shifts, difficult customers. Multi-tasking can sometimes be difficult if understaffed. Little time off on holidays. Tough to get shifts covered.

      Advice to Management

      The system at Tim's was good since I work there. I have no real advice to give, as I don't see any problems that are easily solved. It was a great place to work as a summer job.

    6. "Nice people and fast pace"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Drive Thru Cashier in Victoria, BC
      Former Employee - Drive Thru Cashier in Victoria, BC

      I worked at Tim Hortons full-time (Less than a year)

      Pros

      Meet new people every day.
      Donut and coffee

      Cons

      There is a supervisor think himself as a king and very unfriendly to new emloyees

    7. "Customer Service"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Tim Hortons part-time

      Pros

      Free food, friendly manager, nice boss.

      Cons

      Low pay, not many chances for growth

      Advice to Management

      none

    8. "supervisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Negative Outlook
      Disapproves of CEO

      I worked at Tim Hortons full-time

      Pros

      sweet place to work at always

      Cons

      using up words for con lmao

    9. "Tim Hortons"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Tim Hortons part-time

      Pros

      Easy job and good coworkers

      Cons

      Demanding customers and crappy managers

      Advice to Management

      Hire better managers

    10. "If you can get a different job, do"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Storefront Cashier in Elmira, ON
      Current Employee - Storefront Cashier in Elmira, ON
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I have been working at Tim Hortons part-time (Less than a year)

      Pros

      Flexible hours, discounted food, paid training

      Cons

      Rude management, lack of training, poor communication

      Advice to Management

      Don't be so rude, communicate better, provide more comprehensive training, maybe then you'd be able to keep employees for more than a couple of months.

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