Tim Hortons Customer Service Representative Reviews

Updated Sep 21, 2020

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3.6
46%
Recommend to a Friend
88%
Approve of CEO
Tim Hortons CEO Jose Cil
Jose Cil
7 Ratings
  1. "Why work for Tim Hortons"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Etobicoke, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Tim Hortons part-time for less than a year

    Pros

    healthy work environment for employees

    Cons

    very busy place to work

  2. "Okay place"

    4.0
    Current Employee - Customer Service Representative in St. John's, NL
    Recommends

    I have been working at Tim Hortons part-time

    Pros

    Okay place to work at

    Cons

    Do more than you expect


  3. "Meh..."

    3.0
    Former Employee - Customer Service Representative 

    I worked at Tim Hortons part-time

    Pros

    Fun people to work with

    Cons

    Long shifts, rude customers, on your feet

  4. "it is a very good company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Toronto, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Tim Hortons part-time for less than a year

    Pros

    flexible work time and firendly environment

    Cons

    workload might be overwhelming if you work at somewhere in downtown

  5. "Very Fast Paced, Inconsistent Hours, Minimum Wage"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lacombe, AB
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Tim Hortons full-time for more than 3 years

    Pros

    Good income while in school, good first job

    Cons

    No wage increases, hours fluctuate, always understaffed

    Continue reading
  6. "Good starter job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Ottawa, ON
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at Tim Hortons full-time for more than a year

    Pros

    Relatively Consistent Hours Friendly Co-Workers Good Management

    Cons

    Repetitive Work Little Benefits/PTO, especially for newcomers. Little room for growth

  7. "Non Flexible Hours, Very Fast Paced, No Pay Increase"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lacombe, AB
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Tim Hortons full-time for more than 3 years

    Pros

    Good work experience, teaches discipline, entry-level

    Cons

    Poor inventory management, poor pay, overworked, no employee engagement

    Continue reading
  8. "Dont work here"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Tim Hortons full-time

    Pros

    not a lot at least it's a job

    Cons

    Lots management is horrible schedule is horrible

  9. "If you are in need then do it."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Montreal, QC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Tim Hortons part-time for more than a year

    Pros

    Easy work, anyone can do it.

    Cons

    Much of a mental trauma

    Continue reading
  10. "Good"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends

    I worked at Tim Hortons part-time for more than a year

    Pros

    Good place to work . Definitely recommend

    Cons

    Hectic. I did not find anything wrong about them

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