The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an……
Benefits Summary: Regular full-time and part-time employees (working at least 20 hours per week) will have access to health, dental, and vision plans, a……
Bachelor degree in a technical area of study (e.g., computer science, mathematics or engineering) or other BSc/BA degree with a concentration in computer……
Employee wellbeing (Access to mental health services, EFAP program, financial planning and more). Conduct thorough research and implement appropriate solutions……
Experience in the design and implementation of test strategies and plans; Providing high quality telephone and e-mail customer support directly to customers,……
You will serve as a trusted advisor and mentor for over 10+ Salesforce professionals across the enterprise, guiding product squads, managing strategic technical……
Bachelor degree in a technical area of study (e.g., computer science, mathematics or engineering) or other BSc/BA degree with a concentration in computer……
Responsibilities: - Provide advanced technical support for troubleshooting and resolving application-related incidents; - Collaborate with cross-functional……
Benefits Summary: Regular full-time and part-time employees (working at least 20 hours per week) will have access to health, dental, and vision plans, a……
Experience in the design and implementation of test strategies and plans; Providing high quality telephone and e-mail customer support directly to customers,……
7+ years of experience in software engineering, with a focus on AEM (Adobe 6.5+) development. Mentor team members and contribute as a senior member of the……
Post-secondary degree in Business or Technology or a related discipline. To provide subject matter expertise, strategic advice, senior level guidance and……
Employee wellbeing (Access to mental health services, EFAP program, financial planning and more). Conduct thorough research and implement appropriate solutions……
Experience performing SAST, DAST, and code-level exploit development in languages such as C, C++, Java, or C#. Parental Leave Top-Up to assist growing families.…
We are looking for an experienced Technical Support Engineer- Service Management with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for our Client's partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the Client's software and platform.
Location: Toronto, Ontario
Pay: T4 40-43/h
RESPONSIBILITIES
In this role you will debug JavaScript code as well as find better solutions to custom code. Support engineers use the platform via an internal implementation of its tools to diagnose customer issues. Cases are created by customers and managed by engineers using the Client's software platform. The successful candidate will be able to quickly gain an understanding of the Client's platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. This opportunity may evolve to include additional responsibilities and opportunities for career growth.
QUALIFICATIONS
Deep understanding of Java, JavaScript
Experience with relational databases such as MySQL
This is a customer facing role and the weight of customer support and case management element is split.
Technical prowess is key, but so is being prepared to serve customers.
Demonstrated ability to troubleshoot difficult technical issues
Must have solid object-oriented programming skills in Javascript
Experience working with dynamic HTML components such as CSS and XHTML
Angular experience preferred
Working knowledge of the components in a web applications stack
Linux and/or UNIX experience
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
Strong personal commitment to quality and customer service
Ability to work with high-value customer administrators and developers
Portuguese is a plus
PREFERRED SKILLS
Working knowledge of ServiceNow Platform
A fundamental understanding of IT service management and the ITIL business process
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.
The minimum salary is $43.00 and the max salary is $43.00.
$43.00/hr (Employer provided)
Toronto
If an employer includes a salary or salary range on their job, we display it as "Employer provided". If a job has no salary data, Glassdoor displays a "Glassdoor estimate" if available. To learn more about "Glassdoor estimates", see our FAQ page.
Working here doesn’t have to be a secret
Sign in to browse authentic reviews, anonymous ratings and salary data before you apply.