Are you passionate about helping people, solving problems, and representing top global brands? We’re looking for Customer Service Representatives to join our fast-growing team!

In this role, you’ll provide inbound customer support, technical troubleshooting, help desk assistance, and back-office processing for both commercial and public sector clients. You’ll have the opportunity to deliver exceptional customer experiences while building valuable skills in a dynamic, high-growth environment.

• Manage inbound calls, chats, and emails with professionalism and empathy

• Resolve product, process, and basic technical inquiries while aiming for first-contact resolution

• Identify customer needs and offer relevant product or service solutions

• Research, troubleshoot, and collaborate with internal teams to resolve issues

• Document customer interactions accurately and maintain data confidentiality

• Stay updated through ongoing training and knowledge resources

• Uphold service standards and meet performance goals in a fast-paced environment

• Must be 18 years or older with a high school diploma or equivalent
• Excellent written and verbal communication skills
• Strong problem-solving, conflict resolution, and troubleshooting abilities
• Ability to type 20+ WPM and navigate multiple systems confidently
• Proficiency with Microsoft Office and familiarity with Windows operating systems
• Reliable, punctual, and motivated with a strong work ethic
• Customer-first mindset: empathetic, patient, and responsive
• Ability to multi-task, self-manage, and adapt in a fast-paced setting
• Team-oriented with a positive, professional attitude

Preferred Experience (Not Required)

• 1+ year in customer service, contact center, help desk, technical support, inside sales, or back-office roles
• Experience handling government or enterprise accounts
• Knowledge of CRM tools or call center systems

• 
  Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

• Must be authorized to work in the country where the job is based.

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.