TELUS Reviews

Cons

benefits workload was too much

Cons

EAP in-person counsellors required to see 7 clients (each with 50 minute sessions) a day. My professional college says 5 in a day is a lot. 30 minutes for lunch. 30 minutes for ‘case management’- in which you have to ensure all case notes are done PLUS complete any research for (never mind emailing) resources for clients. And forget about having time to check your emails or have a conversation with a coworker. Impossible to do the quality of work that you’d like to with clients. Regularly took work home with me to do. Infuriating

Cons

Was let go due to "restructure" but then opened the same role immediately after. Was quite transparent with my management I was in the middle of leaving an extremely abusive relationship. Received my offboading letter the day after I filed an EPO against my ex-spouse. Yet, they reward an Ontario team with a "Give Where We Live" award for helping their coworker get out of a similar situation I was in. Favoritism is high. The opportunities to move up are far and few in-between. They had employees for 7-10 years in the same role and let them go once the company falls short on profits. Also found out later they assumed I was abusing mileage. However I was not, they finally gave me approval to see my remote accounts in person (after years of phone calls and email communication only) I wanted to visit all of these locations within 2-3 weeks so I can figure out opportunities and plan future visits and how frequent they would be. Not to abuse mileage. Looking back, I couldn't be happier that I don't work for them anymore.

Cons

- lack of work life balance. The norm is working more than 8-9 hours a day. If you speak up, they make it seem like you're inefficient and cannot manage 2 FTE workload - as with any company, politics. But it's pretty bad in the mobility team. You have a head and an interim head (transitioning to retirement). This creates two management styles at the top results in loads of extra unnecessary work to please two bosses - contrary to my belief going into this role, they DO NOT care about employees.

Cons

A very toxic work environment. They expect all agents to be sales agents no matter what your actual role is. Upper management does not care about those on the frontline at all. They talk a good game about work life balance but it’s not good. They have a great mental health benefits package because they are the cause of mental health issues. It’s all about meeting your metrics and there are so many. It’s not about the customers anymore.

Cons

• Workforces are managed by a dedicated team who focus on rentability and they monitor call time and break between calls. • There is not enough work/life conciliation. Workforce management team focus on rentability of the business and not on their people. • Tools and Systems that we use can be confusing even for people that have experience. They are buggy and the company doesn't invest enough time in fixing these problems and instead focus on creating "workarround" for these problems.

Cons

if you get hired into a tech role, likely union - but every new contract gets worse than the last. not to mention the catastrophically bad payroll migration that happened in october, 8 weeks in and still busted.

Cons

- Base pay and bonus is low for the amount of work you do - Vacation days are sad. It's based on your tenure in the company rather than professional working years

Cons

Job used to be amazing, but due to recent changes the company has made huge mistakes and lost all of its best workers with Buy Outs and horrible sales practices. Completely lost sight of the customer experience and only cares about the bottom line.

Cons

Sometimes there could be some problems with moving up in the company as someone who only worked in retail. Some what false hope of moving up.