TELUS Reviews | Glassdoor.ca

TELUS Reviews

Updated 14 December, 2018
2,406 reviews

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3.8
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TELUS CEO Jeff Puritt
Jeff Puritt
301 Ratings

Employee Reviews

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Pros
Cons
  • "At times stressful leading to work/life balance issues" (in 123 reviews)

  • "No work life balance, working 10 - 12 hour days is the norm and expected" (in 23 reviews)

More Pros and Cons

  1. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Scarborough, ON
    Current Employee - Customer Service Representative in Scarborough, ON
    Recommends
    Positive Outlook

    I have been working at TELUS part-time (More than a year)

    Pros

    Interaction with people of diverse backgrounds and personalities. Enjoy helping other discover new features and benefits of their phones and networks. Enjoy sales.

    Cons

    Position is part time. After holiday rush hours are less.


  2. "Sales Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive
    Current Employee - Sales Executive
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TELUS full-time (More than 5 years)

    Pros

    Flexible workstyles, benefits, work perks, shares and pension incentives

    Cons

    work life balance with long hours, processes could use work to streamline and make more effective

    Advice to Management

    Incentivize employees to stay in the role to reduce turnover or people making lateral moves. It hurts the customer experience seeing a new account manager every year or less

  3. "Sales representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at TELUS full-time

    Pros

    The company treats their staff with respect. They will never go agents you. They will always try to make sure that they always hear you out about what or how you feel about the company.

    Cons

    The commission structures always change


  4. Helpful (1)

    "Account executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Edmonton, AB
    Current Employee - Account Executive in Edmonton, AB
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits Work style Bonus Promotions Good brand

    Cons

    Poor Process Lack female leadership

    Advice to Management

    Make decisions faster


  5. "Design II"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Montreal, QC
    Former Employee - Anonymous Employee in Montreal, QC

    I worked at TELUS full-time (More than 5 years)

    Pros

    Great workplace and very good workstyle

    Cons

    Market driven and a lot of re-organization


  6. "Manager Process Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - People Leader in Vancouver, BC
    Current Employee - People Leader in Vancouver, BC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TELUS full-time (More than 10 years)

    Pros

    TELUS empowers leaders to safely grow within role, promotes support for skill development and best of all, enables work from home.

    Cons

    The telecommunications industry is evolving quickly. Leaders need to be prepared to stay 2 steps ahead of change to remain relevant and; a strong enabler of the next generation of workers.

    Advice to Management

    Promote the industry changes to TEAM TELUS. Share how the change will reflect in our roles and what you want from us.


  7. "Great team and great culture"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at TELUS full-time

    Pros

    -Good culture
    -Focused on giving back to the community
    -Great team

    Cons

    -Low base pay
    -Frequent changes to senior leadership

  8. "Pretty decent for the size"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Vancouver, BC
    Current Employee - Business Analyst in Vancouver, BC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TELUS full-time (More than 3 years)

    Pros

    - good coaching and career dev
    - opportunities for growth
    - generally positive environment
    - flexible work style

    Cons

    Pay is low for the industry
    Can get a little heavy on the red tape
    Reliance on contractors

    Advice to Management

    Bring compensation to a competitive level
    Continue supporting autonomy and innovation


  9. "Sr. Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TELUS full-time

    Pros

    Work life balance is great

    Cons

    Compensation is very low for my role


  10. "Store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time (More than 3 years)

    Pros

    Great benefits and discounts, great volunteer work

    Cons

    Upper management demands a lot out of there employees adding a lot of stress to manager and team.