68% would recommend to a friend
(6599 total reviews)
70% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The benefits are good and atleast they do offer shares & some sort of bonus..even if it is small." (in 705 reviews)
- "great work from home options" (in 405 reviews)
- "Good work life balance and security of a large corporation" (in 404 reviews)
- "people you work with are great and pay is amazing." (in 382 reviews)
- "Great culture and values." (in 332 reviews)
- "Low salary and no allowances" (in 266 reviews)
- "Poor management and pressure to meet quotas." (in 262 reviews)
- "Better hope you don't get a bad manager who just enjoys cracking the whip to feed their ego and power trip" (in 146 reviews)
- "This makes zero sense but according to upper management they like seeing people in the office." (in 59 reviews)
- "Direct and Senior Management is absent." (in 27 reviews)
Ratings by Demographics
This rating reflects the overall rating of TELUS and is not affected by filters.
Found 6,599 of over 8K reviews
Updated Nov 29, 2023
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- 2.0Nov 16, 2023EAP CounselorCurrent Employee, more than 1 yearToronto, ON
4 weeks vacation to start even if working only part time as an EAP counsellor; good benefits
EAP in-person counsellors required to see 7 clients (each with 50 minute sessions) a day. My professional college says 5 in a day is a lot. 30 minutes for lunch. 30 minutes for ‘case management’- in which you have to ensure all case notes are done PLUS complete any research for (never mind emailing) resources for clients. And forget about having time to check your emails or have a conversation with a coworker. Impossible to do the quality of work that you’d like to with clients. Regularly took work home with me to do. Infuriating1
- 1.0Nov 5, 2023Territory RepresentativeFormer Employee, more than 3 yearsEdmonton, AB
Not any I can think of
Was let go due to "restructure" but then opened the same role immediately after. Was quite transparent with my management I was in the middle of leaving an extremely abusive relationship. Received my offboading letter the day after I filed an EPO against my ex-spouse. Yet, they reward an Ontario team with a "Give Where We Live" award for helping their coworker get out of a similar situation I was in. Favoritism is high. The opportunities to move up are far and few in-between. They had employees for 7-10 years in the same role and let them go once the company falls short on profits. Also found out later they assumed I was abusing mileage. However I was not, they finally gave me approval to see my remote accounts in person (after years of phone calls and email communication only) I wanted to visit all of these locations within 2-3 weeks so I can figure out opportunities and plan future visits and how frequent they would be. Not to abuse mileage. Looking back, I couldn't be happier that I don't work for them anymore.4
- 2.0Nov 19, 2023Senior Strategy ManagerFormer Employee, less than 1 yearToronto, ON
- remote work - decent pay - free cell phone plan - use of google services
- lack of work life balance. The norm is working more than 8-9 hours a day. If you speak up, they make it seem like you're inefficient and cannot manage 2 FTE workload - as with any company, politics. But it's pretty bad in the mobility team. You have a head and an interim head (transitioning to retirement). This creates two management styles at the top results in loads of extra unnecessary work to please two bosses - contrary to my belief going into this role, they DO NOT care about employees.3
- 3.0Nov 15, 2023Loyalty and Retention SpecialistFormer Employee, more than 8 yearsBurnaby, BC
TELUS offers a very decent wage and benefit package. And if you are very sales driven you can make a lot more with the sales incentive program. Loved the at home work program. Decent in house career options and programs.
A very toxic work environment. They expect all agents to be sales agents no matter what your actual role is. Upper management does not care about those on the frontline at all. They talk a good game about work life balance but it’s not good. They have a great mental health benefits package because they are the cause of mental health issues. It’s all about meeting your metrics and there are so many. It’s not about the customers anymore.1
- 3.0Nov 6, 2023Contact Center AgentCurrent Employee, less than 1 yearQuebec, QC
• Great benefits • Great pay • A dedicated training of 2 months before you take calls
• Workforces are managed by a dedicated team who focus on rentability and they monitor call time and break between calls. • There is not enough work/life conciliation. Workforce management team focus on rentability of the business and not on their people. • Tools and Systems that we use can be confusing even for people that have experience. They are buggy and the company doesn't invest enough time in fixing these problems and instead focus on creating "workarround" for these problems.
- 1.0Nov 29, 2023Anonymous EmployeeCurrent Employee, more than 8 years
there might be some if you work for the management side instead of the union.
if you get hired into a tech role, likely union - but every new contract gets worse than the last. not to mention the catastrophically bad payroll migration that happened in october, 8 weeks in and still busted.2
- 3.0Nov 23, 2023Senior Strategy ManagerCurrent EmployeeCalgary, AB
- Can work anywhere in Canada - Health benefits are good - Good matching program for retirement plans + stock purchases
- Base pay and bonus is low for the amount of work you do - Vacation days are sad. It's based on your tenure in the company rather than professional working years
- 3.0Nov 24, 2023Customer Service SpecialistFormer Employee
Exciting and fast paced. Great coworkers and teams.
Job used to be amazing, but due to recent changes the company has made huge mistakes and lost all of its best workers with Buy Outs and horrible sales practices. Completely lost sight of the customer experience and only cares about the bottom line.2
- 4.0Nov 24, 2023Sales RepresentativeFormer Employee, more than 1 yearVancouver, BC
rewarding, flexible, good culture, nice office
Sometimes there could be some problems with moving up in the company as someone who only worked in retail. Some what false hope of moving up.
TELUS Reviews FAQs
TELUS has an overall rating of 3.7 out of 5, based on over 7,601 reviews left anonymously by employees. 68% of employees would recommend working at TELUS to a friend and 58% have a positive outlook for the business. This rating has decreased by -5% over the last 12 months.
68% of TELUS employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated TELUS 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.