TELUS Reviews | Glassdoor.ca
TELUS Reviews
Companies
  • Jobs
  • Companies
  • Salaries
  • Interviews

    TELUS Reviews

    Updated 14 December, 2018
    2,406 reviews

    Filter

    Filter

    3.8
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    TELUS CEO Jeff Puritt
    Jeff Puritt
    301 Ratings

    Employee Reviews

    Sort: PopularRatingDate
    Pros
    Cons

    • "At times stressful leading to work/life balance issues" (in 123 reviews)

    • "No work life balance, working 10 - 12 hour days is the norm and expected" (in 23 reviews)

    More Pros and Cons

    1. "Customer service"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Scarborough, ON
      Current Employee - Customer Service Representative in Scarborough, ON
      Recommends
      Positive Outlook

      I have been working at TELUS part-time (More than a year)

      Pros

      Interaction with people of diverse backgrounds and personalities. Enjoy helping other discover new features and benefits of their phones and networks. Enjoy sales.

      Cons

      Position is part time. After holiday rush hours are less.

    2. "Sales Executive"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Executive
      Current Employee - Sales Executive
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at TELUS full-time (More than 5 years)

      Pros

      Flexible workstyles, benefits, work perks, shares and pension incentives

      Cons

      work life balance with long hours, processes could use work to streamline and make more effective

      Advice to Management

      Incentivize employees to stay in the role to reduce turnover or people making lateral moves. It hurts the customer experience seeing a new account manager every year or less

      3. Join the TELUS team
      See Our Latest Jobs

    3. "Sales representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends

      I have been working at TELUS full-time

      Pros

      The company treats their staff with respect. They will never go agents you. They will always try to make sure that they always hear you out about what or how you feel about the company.

      Cons

      The commission structures always change

    4. Helpful (1)

      "Account executive"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Account Executive in Edmonton, AB
      Current Employee - Account Executive in Edmonton, AB
      Recommends
      Neutral Outlook
      No opinion of CEO

      Pros

      Benefits Work style Bonus Promotions Good brand

      Cons

      Poor Process Lack female leadership

      Advice to Management

      Make decisions faster

    5. "Design II"

      StarStarStarStarStar
      Former Employee - Anonymous Employee in Montreal, QC
      Former Employee - Anonymous Employee in Montreal, QC

      I worked at TELUS full-time (More than 5 years)

      Pros

      Great workplace and very good workstyle

      Cons

      Market driven and a lot of re-organization

    6. "Manager Process Improvement"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - People Leader in Vancouver, BC
      Current Employee - People Leader in Vancouver, BC
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at TELUS full-time (More than 10 years)

      Pros

      TELUS empowers leaders to safely grow within role, promotes support for skill development and best of all, enables work from home.

      Cons

      The telecommunications industry is evolving quickly. Leaders need to be prepared to stay 2 steps ahead of change to remain relevant and; a strong enabler of the next generation of workers.

      Advice to Management

      Promote the industry changes to TEAM TELUS. Share how the change will reflect in our roles and what you want from us.

    7. "Great team and great culture"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook

      I have been working at TELUS full-time

      Pros

      -Good culture
      -Focused on giving back to the community
      -Great team

      Cons

      -Low base pay
      -Frequent changes to senior leadership

    8. "Pretty decent for the size"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Business Analyst in Vancouver, BC
      Current Employee - Business Analyst in Vancouver, BC
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at TELUS full-time (More than 3 years)

      Pros

      - good coaching and career dev
      - opportunities for growth
      - generally positive environment
      - flexible work style

      Cons

      Pay is low for the industry
      Can get a little heavy on the red tape
      Reliance on contractors

      Advice to Management

      Bring compensation to a competitive level
      Continue supporting autonomy and innovation

    9. "Sr. Project Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at TELUS full-time

      Pros

      Work life balance is great

      Cons

      Compensation is very low for my role

    10. "Store manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at TELUS full-time (More than 3 years)

      Pros

      Great benefits and discounts, great volunteer work

      Cons

      Upper management demands a lot out of there employees adding a lot of stress to manager and team.