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TELUS

Engaged Employer

TELUS

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TELUS Reviews

3.7

68% would recommend to a friend

(6599 total reviews)

President and CEO Darren Entwistle

Darren Entwistle

70% approve of CEO

Ratings by category

4.1

Diversity and Inclusion

3.7

Culture and Values

3.7

Work/Life Balance

3.6

Compensation and Benefits

3.5

Career Opportunities

3.2

Senior Management

Ratings distribution

5 stars

30%

4 stars

35%

3 stars

20%

2 stars

8%

1 star

7%

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "The benefits are good and atleast they do offer shares & some sort of bonus..even if it is small.(in 705 reviews)
  • "great work from home options(in 405 reviews)
  • "Good work life balance and security of a large corporation(in 404 reviews)
  • "people you work with are great and pay is amazing.(in 382 reviews)
  • "Great culture and values.(in 332 reviews)
Cons

Ratings by Demographics

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This rating reflects the overall rating of TELUS and is not affected by filters.

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Found 6,599 of over 8K reviews

Updated Nov 29, 2023

    1. 5.0
      Nov 24, 2023
      Business Analyst
      Former Employee, more than 1 year
      Vancouver, BC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good pay good people good office

      Cons

      benefits workload was too much

      1. 2.0
        Nov 16, 2023
        EAP Counselor
        Current Employee, more than 1 year
        Toronto, ON
        Recommend
        CEO Approval
        Business Outlook

        Pros

        4 weeks vacation to start even if working only part time as an EAP counsellor; good benefits

        Cons

        EAP in-person counsellors required to see 7 clients (each with 50 minute sessions) a day. My professional college says 5 in a day is a lot. 30 minutes for lunch. 30 minutes for ‘case management’- in which you have to ensure all case notes are done PLUS complete any research for (never mind emailing) resources for clients. And forget about having time to check your emails or have a conversation with a coworker. Impossible to do the quality of work that you’d like to with clients. Regularly took work home with me to do. Infuriating

        1
      2. Join the TELUS team
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        1. 1.0
          Nov 5, 2023
          Territory Representative
          Former Employee, more than 3 years
          Edmonton, AB
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Not any I can think of

          Cons

          Was let go due to "restructure" but then opened the same role immediately after. Was quite transparent with my management I was in the middle of leaving an extremely abusive relationship. Received my offboading letter the day after I filed an EPO against my ex-spouse. Yet, they reward an Ontario team with a "Give Where We Live" award for helping their coworker get out of a similar situation I was in. Favoritism is high. The opportunities to move up are far and few in-between. They had employees for 7-10 years in the same role and let them go once the company falls short on profits. Also found out later they assumed I was abusing mileage. However I was not, they finally gave me approval to see my remote accounts in person (after years of phone calls and email communication only) I wanted to visit all of these locations within 2-3 weeks so I can figure out opportunities and plan future visits and how frequent they would be. Not to abuse mileage. Looking back, I couldn't be happier that I don't work for them anymore.

          4
          1. 2.0
            Nov 19, 2023
            Senior Strategy Manager
            Former Employee, less than 1 year
            Toronto, ON
            Recommend
            CEO Approval
            Business Outlook

            Pros

            - remote work - decent pay - free cell phone plan - use of google services

            Cons

            - lack of work life balance. The norm is working more than 8-9 hours a day. If you speak up, they make it seem like you're inefficient and cannot manage 2 FTE workload - as with any company, politics. But it's pretty bad in the mobility team. You have a head and an interim head (transitioning to retirement). This creates two management styles at the top results in loads of extra unnecessary work to please two bosses - contrary to my belief going into this role, they DO NOT care about employees.

            3
            1. 3.0
              Nov 15, 2023
              Loyalty and Retention Specialist
              Former Employee, more than 8 years
              Burnaby, BC
              Recommend
              CEO Approval
              Business Outlook

              Pros

              TELUS offers a very decent wage and benefit package. And if you are very sales driven you can make a lot more with the sales incentive program. Loved the at home work program. Decent in house career options and programs.

              Cons

              A very toxic work environment. They expect all agents to be sales agents no matter what your actual role is. Upper management does not care about those on the frontline at all. They talk a good game about work life balance but it’s not good. They have a great mental health benefits package because they are the cause of mental health issues. It’s all about meeting your metrics and there are so many. It’s not about the customers anymore.

              1
              1. 3.0
                Nov 6, 2023
                Contact Center Agent
                Current Employee, less than 1 year
                Quebec, QC
                Recommend
                CEO Approval
                Business Outlook

                Pros

                • Great benefits • Great pay • A dedicated training of 2 months before you take calls

                Cons

                • Workforces are managed by a dedicated team who focus on rentability and they monitor call time and break between calls. • There is not enough work/life conciliation. Workforce management team focus on rentability of the business and not on their people. • Tools and Systems that we use can be confusing even for people that have experience. They are buggy and the company doesn't invest enough time in fixing these problems and instead focus on creating "workarround" for these problems.

                1. 1.0
                  Nov 29, 2023
                  Anonymous Employee
                  Current Employee, more than 8 years
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  there might be some if you work for the management side instead of the union.

                  Cons

                  if you get hired into a tech role, likely union - but every new contract gets worse than the last. not to mention the catastrophically bad payroll migration that happened in october, 8 weeks in and still busted.

                  2
                  1. 3.0
                    Nov 23, 2023
                    Senior Strategy Manager
                    Current Employee
                    Calgary, AB
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    - Can work anywhere in Canada - Health benefits are good - Good matching program for retirement plans + stock purchases

                    Cons

                    - Base pay and bonus is low for the amount of work you do - Vacation days are sad. It's based on your tenure in the company rather than professional working years

                    1. 3.0
                      Nov 24, 2023
                      Customer Service Specialist
                      Former Employee
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Exciting and fast paced. Great coworkers and teams.

                      Cons

                      Job used to be amazing, but due to recent changes the company has made huge mistakes and lost all of its best workers with Buy Outs and horrible sales practices. Completely lost sight of the customer experience and only cares about the bottom line.

                      2
                      1. 4.0
                        Nov 24, 2023
                        Sales Representative
                        Former Employee, more than 1 year
                        Vancouver, BC
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        rewarding, flexible, good culture, nice office

                        Cons

                        Sometimes there could be some problems with moving up in the company as someone who only worked in retail. Some what false hope of moving up.

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                      TELUS Reviews FAQs

                      TELUS has an overall rating of 3.7 out of 5, based on over 7,601 reviews left anonymously by employees. 68% of employees would recommend working at TELUS to a friend and 58% have a positive outlook for the business. This rating has decreased by -5% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, TELUS employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at TELUS. This rating has decreased by -1% over the last 12 months.

                      68% of TELUS employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated TELUS 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

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                      Interview Tips

                      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

                      HR Generalist

                      If asked what type of management style to you prefer? How do you feel about micromanagement? How do you answer this professionally? Nobody likes micromanagement so why ask? Maybe bc the manager there does?

                      4
                      2 Comments

                      Morgan Stanley

                      In an interview is it a good practice to draw examples for answering situational questions from the most recent and relevant experience or should I draw examples from other previous experiences as well?

                      3
                      0 Comments

                      Morgan Stanley

                      In an interview is it a good practice to draw examples for answering situational questions from the most recent and relevant experience or should I draw examples from other previous experiences as well?

                      1
                      0 Comments

                      Glassdoor has 7,601 TELUS reviews submitted anonymously by TELUS employees. Read employee reviews and ratings on Glassdoor to decide if TELUS is right for you.