Position Title: Retail Department Manager(Co-operatives)

Reports to: General Manager

Locations: Nunavut or Northwest Territories

This position requires relocation to Nunavut and Northwest Territories. Expenses WILL be covered.

The compensation package for permanent Retail Department Managers include: competitive salary, subsidized housing, relocation assistance, Northern Living Allowance, annual vacation, Northern Travel Allowance, an employer-matched pension and a comprehensive group benefits plan.

The community owned Co-operatives in the Arctic are multi-purpose businesses that provide a wide range of services to their members and their communities. Services provided by local Co-ops include retail stores, hotel and tourism operations, cable television, arts and craft marketing, fuel distribution, construction & heavy equipment services, property rental and a variety of agency type services (such as Canada Post, taxi service).

Please see below for the full job description, qualifications ...

Reporting to the General Manager, the incumbent will be a key player on the Management Team. The Retail Department Manager will participate with the General Manager in the management and control of all Divisions and Departments of the Co-operative, with the primary responsibilities focusing on the various retail activities of the Co-operative. The Retail Department Manager will be responsible for assisting in various retail activities of the Co-operative. The Retail Department Manager will be responsible for assisting in overseeing and managing the day-to-day operations of the Co-operative. Key accountabilities include managing on a day-to-day basis the retail store; supervision of staff, training and development of local staff, achieving specific financial performance targets of the store, and providing excellent member service. A principal objective is to ensure that all the local staff are thoroughly trained in their areas of responsibility.

Duties and Responsibilities:

• To assist General Manager in all aspects of the operation and control of the various business units of the Co-op including the Retail Store(s), Hotel/Restaurant, Coffee Shop, Petroleum Distribution, Cable Services, and various contract agreements.
• To work closely with GM in sharing information and expertise so that the management team understands all aspects of the business.
• To manage on a day-to-day basis the retail store(s) by:
• Order inventory when required to ensure the shelves are restocked on a daily basis;
• Ensure inventory counts and plan an organized system for receiving of stock;
• Coordinate the collection of freight;
• Provide top quality customer service by ensuring Co-op Members and customers receive a positive, pleasant shopping/service experience;
• Ensure the retail store operates in a safe, professional manner at all times and that all regulations and legislated standards are adhered to;
• Work in the office area to ensure an understanding of the Point of Sale System – giving advice, supervision and training to employees of the Co-operative.
• To assist the General Manager in the public relations and communications of the association.
• To assist in the control of the Co-op operations by supervising sales, purchases, services, and contract work.
• To prepare reports and when requested by the General Manager, attend meetings of the Board of Directors.
• To assist in the control and supervision of the credit, operation and personnel policies of the association.
• To schedule and supervise staff to ensure proper service is provided and financial targets are achieved.
• To assist in all human resource matters concerning hiring, training, appraising, promoting, demoting or firing of Co-operative employees.
• As part of the management team of Igloolik Co-operative Ltd., this position has irregular hours of work. Work scheduled will be based on the needs and requirements of the membership and the unique nature of the Co-operatives' business environment.
• To assume the duties of the General Manager when so assigned.
• To perform other duties as required for the proper management of the association.

Qualifications Required

• Three to five years retail management experience in food and non-food operations.
• Knowledge and experience in a computerized environment, including the operation and administration of Point of Sale (POS) computer systems.
• Proficient in office software packages including word processing, spreadsheets, etc.
• Strong financial management skills including the ability to review and analyze financial statements.
• Ability to manage inventory levels, order stock and price products to achieve gross margin targets;
• Excellent people management skills including the ability to recruit, hire, train, motivate, evaluate, correct, develop, and increase staff performance in a cross-cultural environment.
• Strong oral and written communication skills.
• The ability to speak and write Inuktitut would be considered a definite asset.
• Experience and understanding of co-operatives and working with Boards of Directors would be an asset.

Working Conditions

• Extended hours of work, including 10-12 hours per day, 5-6 days per week are not unusual in a retail operation due to the multi-faceted nature of the Co-operative.
• Access to medical facilities is limited with many locations only having a nurse station.

Job Types: Full-time, Permanent

Pay: $55,000.00-$75,000.00 per year

Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Vision care

Application question(s):

• Are you willing to relocate to Nunavut or Northwest Territories?
• Are you applying from within Canada?
• Have you ever worked or been interviewed for positions with Arctic Coops in the past?

Experience:

• Retail Management: 5 years (preferred)

Work Location: In person