About ALPHA IT

ALPHA IT is one of Vancouver Island’s fastest-growing MSPs, supporting municipalities, First Nations, and small to mid-sized businesses with reliable, secure, and practical IT solutions.

Position Overview

We are looking for a senior technical professional who can lead and deliver both infrastructure and cloud projects while supporting complex environments across our client base.

This is a hands-on role focused on designing, building, and improving client environments across networking, cloud, and on-prem systems. You will lead projects such as Microsoft 365 and Azure deployments, network builds, firewall upgrades, VoIP systems, and security improvements.

In addition to project work, you will support escalations, assist with complex tickets, and help guide clients and internal staff. The ability to communicate clearly and train users especially during deployments is essential.

This role is ideal for someone who enjoys owning projects end-to-end and working across a wide range of technologies in a fast-paced MSP environment.

What You’ll Do

• Lead and deliver IT infrastructure and cloud projects from design through implementation
• Deploy and support Microsoft 365 and Azure environments
• Design and build network solutions (firewalls, switches, VPNs, wireless, VLANs)
• Perform client assessments and recommend practical, secure solutions
• Provide escalation support and assist help desk when needed
• Train end users and client staff during project rollouts
• Document environments and maintain high standards for delivery and support
• Work both remotely and onsite across client environments

What We’re Looking For

• Strong experience across networking, cloud, and on-prem infrastructure
• Comfortable leading projects independently and owning outcomes
• Able to explain technical solutions clearly to non-technical users
• Strong troubleshooting and problem-solving skills
• Customer-focused mindset with clear and professional communication
• Comfortable balancing project work with support responsibilities
• Absolutely comfortable with traveling and multiple overnight stays.
• MSP experience is strongly preferred

Core Experience

You should have solid experience in many of the following areas:

• Microsoft 365: Exchange Online, SharePoint, Teams, Intune
• Azure & Cloud: Identity, access control, virtual machines, migrations
• Windows Server: Active Directory, DNS, DHCP, Group Policy
• Networking & Security: Firewalls, switching, routing, VPNs, wireless, security best practices
• VoIP Systems and deployments
• Backup, disaster recovery, and endpoint security

Assets

• Experience with VoIP systems
• Certifications such as CCNA and firewall certifications
• Microsoft 365 Certified: Administrator Expert
• Microsoft Certified: Cybersecurity Architect Expert
• Microsoft Certified: Azure Solutions Architect Expert
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• Experience with municipalities or First Nations communities
• Experience with automation tools or emerging technologies

Job Types: Full-time, Permanent

Pay: $90,000.00-$110,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Ability to commute/relocate:

• Courtenay, BC: reliably commute or plan to relocate before starting work (required)

Experience:

• IT support: 8 years (required)
• MSP: 5 years (required)

Location:

• Courtenay, BC (required)

Willingness to travel:

• 25% (required)

Work Location: In person