Scotiabank Reviews

Updated Jun 23, 2021

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Found 4,883 of over 6k reviews

3.9
77%
Recommend to a Friend
87%
Approve of CEO
Scotiabank President and CEO Brian J. Porter
Brian J. Porter
1,971 Ratings
Pros
  • "Great work environment and employee benefits(in 328 reviews)

  • "Good work life balance at the company(in 305 reviews)

  • Cons
  • "Very little work life balance as the work load is very high(in 114 reviews)

  • "Often long hours go uncompensated(in 75 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 5 years

      Work life balance

      Jun 22, 2021 - Senior Manager in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Project time Line is reason able, work life balance

      Cons

      Red tape in too many process

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    2. 1.0
      Former Employee, more than 1 year

      Not a great experience

      Jun 22, 2021 - Customer Service Advisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -lets you work from home during pandemic after a while ( almost 9 months though) - people are nice but not helpful ( polite I guess)

      Cons

      - horrible managers who never respond or know answers to anything ( will always say will get back to you and then doesn't) - don't get paid out vacation hours when you quit so use them before you do ... again managers don't communicate so hard to know - technical issues always that is hard to get help for ( things will not work and no one to help) - no one to help quick when stuck on call and need help - back to back calls - they except you to not have any aftercare and calls never stop - they are always changing what they are focusing on ( sometimes its promoting upsells, sometimes its greetings, sometimes its less callbacks) but don't really help with making it easier. They will ask why things aren't done but not address whats causing them - overall just a strict, overworked call centre ( worst I've worked at) that is very depressing

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    3. 3.0
      Current Employee, more than 3 years

      Advisor keeps the lights on but are treated like company can run without the

      May 23, 2021 - Senior Financial Advisor in Burlington, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Big company not going bankrupt anytime soon. Literally nothing other than this if you work in branch world.

      Cons

      - you stop getting paid at 5pm but you can’t actually leave at 5pm. - company does not make you feel important, everything is based on you doing maximum amount of sales but systems, other departments, management, will all work against you and tie down your efficiency. - huge expectation for you to waste time selling Insurance and using sales tools that you don’t need to hit sales targets. But company will force you to waste these times on tools because they are petrified of lawsuits. - heavy focus on women in leadership and not qualified candidates in leadership so most of branch management absolutely horrendous/can’t make a decision because lack of brain power. - very very cheap in terms of what they buy for employees, how they celebrate employees, branch doesn’t buy food or keep the fridge stocked, nada.

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      3 people found this review helpful
    4. 3.0
      Current Employee, less than 1 year

      Good if you want to be in the financial industry

      Apr 26, 2021 - Customer Care Advisor in Halifax, NS
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The benefits are good as an entry level position and the pay is okay (especially if you make bonus)

      Cons

      Everyone says they want to support/help you, but in reality they’re likely talking behind your back about how incompetent you are. The job itself is stressful and you deal with a lot of abusive customers. There’s high expectation to do extremely well, you’re surveys need to be 9s or 10s otherwise you’ll likely be scolded by your manager. I feel sick from anxiety on a daily basis from this job, but likely I’m just not a good fit for it. Good starting position for business/economic students maybe, or those looking to work in finance, but wouldnt recommend this job in the long term to anyone else. Oh, also very nitpicky about adherence; I got scolded for taking time to send of emails on behalf of customers because we should be writing them while we’re on the phones with customers and then instantly going to the next call (?) yeah, no. Also a lot of information to take in at once if you’re not familiar with finances, and can be difficult to keep up with updates. Systems are usually broken, and communication is garbage between employees, management, branch employees and customers. Very frustrating/anxiety inducing environment to work in.

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      2 people found this review helpful
    5. 5.0
      Current Employee, more than 5 years

      its good

      Jun 22, 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      flexible positve work environment. employees are heard

      Cons

      there are no downsides other than the low salary compared to other professional work places

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    6. 4.0
      Current Employee, more than 5 years

      need to promote within to retain employees

      Jun 22, 2021 - Manager, Analytics in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Most managers are great to work for.

      Cons

      little room for advancement, promotions are not handed out. You want to be promoted, you need to leave.

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    7. 3.0
      Former Employee, more than 3 years

      na

      Jun 21, 2021 - Financial Advisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      ok pay ok salary good elevate program until you are senior

      Cons

      white people place discrimination in the management team and do not worry in Parie Region you never have a chance to be bm or assistant bm . no formal trainning, you came here they only tell you how to talk to make people buy your product instead of teaching you how to get the system done. coach knows nothing, bm usually busy not support you for teach and if you don't know anything you ask coworkers and you learn by people telling you and once you get mistake they will put mistakes on you.

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    8. 5.0
      Former Employee, more than 3 years

      Great Company however poor morale with some individuals that work here!

      Apr 20, 2021 - Financial Advisor in Calgary, AB
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great colleagues, profit sharing, benefits, vacation, sick, and personal days are offered.

      Cons

      Lower than average pay, lots of work built into your day. Expected to know everything or to figure things out in a time crunch, little training done for very complex tasks. Learning isn't a problem but there's not enough time in the day to do so, and you'd have to stay behind if you want to learn with obviously no pay. Sometimes your managers can make or break your career - there can be very condescending and micromanaging individuals you'll come across during your time but turnover is high so you end up moving on. Beware of the sales practice of this bank, they tell you that they care about the clients but when push comes to shove you have to put the banks needs before doing what's best for your clients. Also some managers you end up working with are childish, doesn't take long to notice these groups of people.

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    9. 2.0
      Current Employee, less than 1 year

      Contact Centre Job: try contacting another company for which to apply

      May 22, 2021 - Customer Care Advisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Can work from home. Good benefits.

      Cons

      Low pay. Took a 10k pay cut from my last job which was less demanding. Calls are none stop. Advancement to higher roles does not increase pay. Software for doing job is slow, error prone, makes job difficult, and since call time factored into your merger bonus, you are punished for poorly functioning applications. You are expected to reference dozens of resources that are shared on multiple different platforms and are given no time to review or organize them. Customers are always angery, which seems to be by design. Seemingly arbitrary changes to customer's services in order to change them more in fees result in demands for refunds which I suspect is the desired outcome in order to offer more products and services. I could go on but what's the point this job stinks. I feel spoiled because I actually had a good job before covid. Way too many lifers at this job who are clueless to how overworked and underpaid they are. Actively looking for something else and will quit with zero regrets.

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    10. 4.0
      Former Employee, less than 1 year

      Great Environment

      Jun 23, 2021 - Customer Representative in Vancouver, BC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly and welcoming workplace Decent pay Accommodating schedule

      Cons

      Somewhat sales and target focused

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    Viewing 1 - 10 of 4,883 Reviews

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