Tucows Reviews

Updated Aug 28, 2020

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3.3
63%
Recommend to a Friend
68%
Approve of CEO
Tucows President, CEO, and Director Elliot Noss
Elliot Noss
84 Ratings
Pros
  • "flexible hours and work from home days - pretty self-explanatory(in 25 reviews)

  • "Values the employees and has a great work life balance(in 15 reviews)

Cons
  • "Support can run like a typical call centre(in 7 reviews)

  • "The day to day work flow was very repetitive, no room for growth, felt like ground hog day(in 6 reviews)

More Pros and Cons
  1. Featured Review

    "Amazing place to work at"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Advisor in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tucows full-time for less than a year

    Pros

    It is a great environment to work at, with passion driven individuals

    Cons

    There are no cons that I can think of at the moment

  2. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director of Mobile Engineering in Liberty Village, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tucows full-time

    Pros

    Great people, good benefits, tons of opportunities to learn. variety of technologies used

    Cons

    None I can think of


  3. "It’s okay"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support in Toronto, ON
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Tucows full-time

    Pros

    - lifestyle and health allowance - remote working - flexible working hours

    Cons

    - little to no progression - mundane tasks every day - don’t feel like a team

    Continue reading
  4. COVID-19

    "Large solid comapny"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Toronto, ON
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Tucows full-time

    Pros

    Work from home, even pre covid lots of benefits stock options they send you a computer of your choice (Mac or HP) 3 weeks of training (paid)

    Cons

    weird hours similar to working at a hotel restaurant hours, any day of the week, from 6am starts to 7pm starts.

    Continue reading
  5. "It’s not bad"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Tucows full-time for more than a year

    Pros

    Health and lifestyle benefits were really the only great things about working here

    Cons

    There is zero progression so if you want to just work a menial job then this is for you.

    Continue reading
  6. Helpful (4)

    "Great company to work for. Till it hits you."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Toronto, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Tucows full-time

    Pros

    Flexible work schedule Somewhat supportive management team Liberal work from home policy Little to no stress in accomplishing the tasks

    Cons

    Extremely poor career advancement opportunities. Candidates are preselected for roles, and then Job postings are rolled out. Little to no appreciation when you put in the time and effort. Management has no clue how to keep high achievers happy or recognized for that matter. You will encounter negative behaviours of work avoidance, and management does nothing. Endless call volume.

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  7. COVID-19
    Helpful (3)

    "Could be better"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Tucows full-time for more than 3 years

    Pros

    - work from home option even before the pandemic - cool coworkers - free food when in office

    Cons

    - management needs work. A LOT of work. It’s hard being completely open with management about issues since job security is non existent. - “seniors” which are the supervisors lack diversity. Mainly white males and not enough women or people of colour. This is really showing of a company especially at a time like this. A BLM post does not suddenly fix your diversity issues. -no opportunities for growth. Yearly raises are literal pennies even if you have done well throughout the year. - management again. - the CEO is basically a ghost we hear about every once in a while. - clear priority goes out to their Toronto office. No room for growth in their St. Catharines office. The building is outdated and frankly seems unsafe. - their best employees still don’t feel as such. There’s not enough gratitude and if there is, it’s all words. The company is well off enough to give more to the employees rather than slashing customers bills for absolutely no reason. - you will feel overworked immediately when you start the job

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  8. Helpful (3)

    "Tucows"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Support in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Tucows full-time for more than 5 years

    Pros

    Work from home and remote flexibilty

    Cons

    There is a concerning lack of leadership at all levels within the organization. Changes are implemented with little thought given to the big picture and how changes will impact the parties who have to carry out the implementation and for the staff which will be handling the result of said changes. The organization claims to be about diversity and a 'meritocracy' but little room is provided for employees to demonstrate such merit. Unless you are an extrovert who is comfortable 'shutting up and playing ball' with your superiors you will not be provided any opportunity to advance. Diversity consists of 30 minute e-learning courses. Employees who spend the day shopping and/or on social media are given opportunity and promoted. Independent thought is not encouraged, you are expected to communicate only with your direct superior and when there is a lack of action/results you are disciplined for taking action yourself and speaking up about the challenges you face in your role.

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  9. "Great Experience"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Advisor in Toronto, ON
    Recommends
    Positive Outlook

    I worked at Tucows full-time for more than a year

    Pros

    Amazing team that doesn’t judge your experience. Helpful, Fun, and challenging work.

    Cons

    None come to mind at the moment.

    Continue reading
  10. "Nice management"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Tucows part-time for more than a year

    Pros

    Good pay and work friendly

    Cons

    Nothing mainly. Shift change is hard

Found 129 reviews