Tucows Reviews

Hi there. Thank you for your feedback. At Tucows, we strive to treat everyone with dignity and respect from when they begin their journey with us. Sometimes, it’s hard to predict the roles and skills needed to manage the demand effectively in a fast-growing tech company. What worked six years ago may not work today. Likewise, the relationship between employee and organization can also change over the years along with the business direction. We apologize that you felt you didn’t receive a reason for leaving our organization – there are many reasons we may choose to go this route, none of which are easy for us. We recognize that reasons may not be apparent to all employees. However, we never make a decision like this in haste and never without significant consideration of other alternatives. Though we understand that this may ring hollow for you, we hope it provides some insight. We wish you well in all of your future endeavors.

Hi there! Thank you so much for your feedback. We acknowledge that these are busy times for us as we look to redefine our mobile business and build a new industry standard from scratch. We appreciate the incredible hard work the mobile teams are putting into defining the future of mobile in the US. We know that some times have been brutal, and all your comments are extremely valid. We have work to do, and although the following points are a good start - we know there is much more to do We’re taking steps to: - Improve our talent acquisition strategy to help find more talent to move our projects forward. - Training managers on running better and more efficient meetings. - Looking for new ways to provide employees the resources they need to get training and upskilling to develop their skills. In addition, our CEO, Elliot Noss, is partnering with our mobile services customer to ensure that priority one is the health and wellness of our employees. There is so much more we can do, and feedback like yours helps us define how we can better support members of the herd. Elliot welcomes anyone to bring ideas forward as to how we can improve with this new business endeavor. So if you have the time, please reach out at talktous@tucows.com. We’d love to hear from you.

Hi there! Thank you so much for your feedback. We appreciate the time you took to share your experience with us. In terms of compensation for Advisor roles, we want to clarify a few things: - We value the fantastic work our CS team does. That’s why we focus on ensuring our compensation is well above the market for CS roles, based on the current industry. - We empower CS leadership to determine the best compensation to match the skills and experience of their team members. The People Team does a thorough analysis of fair salary, but we trust our CS managers to decide what works best for their teams. - Experience from one individual to the next is not apples to apples, and therefore, there are nuances in pay that may not be known or seen to others. In line with this, we have monthly comp reviews to ensure that we are paying fairly. - We have salary ranges for our roles to ensure fairness. - If we did get the salary wrong - we will fix. We make adjustments when warranted, and we foster an environment where employees feel comfortable expressing concern about their salary to their managers and the People Team. - We ask that salaries are not discussed among employees only because it can lead to confusion when individuals don’t have the whole picture/reason as to why a salary was determined. Everyone is different, and so there are nuances in compensation. Your experience matters to us, and we want to learn from where we maybe fell short. Please reach out to us at TalkToUs@Tucows.com. Understanding your experience and feedback better can help us further improve our processes. Thank you.