Tucows Employee Reviews about "work from home"

Updated Jun 27, 2020

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Found 25 of over 162 reviews

4.0
79%
Recommend to a Friend
90%
Approve of CEO
Tucows President, CEO, and Director Elliot Noss
Elliot Noss
109 Ratings
Pros
  • "flexible hours and work from home days - pretty self-explanatory(in 25 reviews)

  • "Good work life balance, nice ppl(in 16 reviews)

  • Cons
  • "Support can run like a typical call centre(in 7 reviews)

  • "The day to day work flow was very repetitive, no room for growth, felt like ground hog day(in 6 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "work from home"

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    1. 5.0
      Current Employee

      Tucows is for people with ambition and a desire to do great things

      Feb 22, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It's a great company, probably one of the best in Toronto. It's certainly the best one I've worked at. I've been here a few years and have seen the company mature in many ways. There's lots of great things but the ones that I feel are the most important for me are the following: • great colleagues - very smart and ambitious people work here, and they actually enjoy what they do; if you're someone who puts in minimal effort you will not enjoy working here I guarantee it. • amazing learning opportunities - again, there's an education fund, in-house learning team, conferences and lots of resources available for professional growth. People are encouraged to take advantage of them and they are great! • solid benefits and perks - really good coverage, pretty decent provider, massage days, mindfulness training, you name it. • snacks and free food days - this one is a personal favourite. • flexible hours and work from home days - pretty self-explanatory • overall, genuinely nice people! If you're the kind of person who loves collaboration and openness you'll fit right in. If you're the type of person who would rather work alone and get annoyed when someone sneezes within earshot this place might not be for you. • really great work-life balance - I can't stress this enough, so many places encourage people to work themselves to death just to prove something, but this place is about finding that balance where you are productive but still have down-time to enjoy your life. This is important for so many reasons.

      Cons

      Honestly the only downside is the office space that feels dated and stuck in the 90's. In terms of facilities the company has outgrown the space, offices are in short supply for meetings or conferences. Also, I should note that Customer support has a fairly high turnover rate because most people don't treat it as a longterm career, so there's definitely a cultural shift there. But many people have transitioned from Customer support to other roles within the company and have been here for years, so it's a great starting point!

      1 person found this review helpful
    2. 2.0
      Current Employee, more than 3 years

      Could be better

      Jun 21, 2020 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - work from home option even before the pandemic - cool coworkers - free food when in office

      Cons

      - management needs work. A LOT of work. It’s hard being completely open with management about issues since job security is non existent. - “seniors” which are the supervisors lack diversity. Mainly white males and not enough women or people of colour. This is really showing of a company especially at a time like this. A BLM post does not suddenly fix your diversity issues. -no opportunities for growth. Yearly raises are literal pennies even if you have done well throughout the year. - management again. - the CEO is basically a ghost we hear about every once in a while. - clear priority goes out to their Toronto office. No room for growth in their St. Catharines office. The building is outdated and frankly seems unsafe. - their best employees still don’t feel as such. There’s not enough gratitude and if there is, it’s all words. The company is well off enough to give more to the employees rather than slashing customers bills for absolutely no reason. - you will feel overworked immediately when you start the job

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      5 people found this review helpful
    3. 2.0
      Current Employee, more than 5 years

      Tucows

      Jun 16, 2020 - Support in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home and remote flexibilty

      Cons

      There is a concerning lack of leadership at all levels within the organization. Changes are implemented with little thought given to the big picture and how changes will impact the parties who have to carry out the implementation and for the staff which will be handling the result of said changes. The organization claims to be about diversity and a 'meritocracy' but little room is provided for employees to demonstrate such merit. Unless you are an extrovert who is comfortable 'shutting up and playing ball' with your superiors you will not be provided any opportunity to advance. Diversity consists of 30 minute e-learning courses. Employees who spend the day shopping and/or on social media are given opportunity and promoted. Independent thought is not encouraged, you are expected to communicate only with your direct superior and when there is a lack of action/results you are disciplined for taking action yourself and speaking up about the challenges you face in your role.

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      3 people found this review helpful
    4. 3.0
      Current Employee

      Great company to work for. Till it hits you.

      Jun 19, 2020 - Technical Support Representative in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible work schedule Somewhat supportive management team Liberal work from home policy Little to no stress in accomplishing the tasks

      Cons

      Extremely poor career advancement opportunities. Candidates are preselected for roles, and then Job postings are rolled out. Little to no appreciation when you put in the time and effort. Management has no clue how to keep high achievers happy or recognized for that matter. You will encounter negative behaviours of work avoidance, and management does nothing. Endless call volume.

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      5 people found this review helpful

      Tucows Response

      Thank you for your advice. As a company, we've grown significantly in the past four years and realize that we haven't been transparent in all ways. We're working on improving how we share information. We aim to provide consistent, relevant updates on all business lines that are accessible to every employee. We also offer consistent touchpoints with the executive team (i.e. Townhalls, Leadership Roundtables, Etc.), where anyone can ask questions and be heard. We try our best to make sure everyone feels heard at Tucows, and we want to hear more about your experience so we can do better. Please reach out to us at TalkToUs@Tucows.com.

    5. 4.0
      Former Employee

      Large solid comapny

      Jun 27, 2020 - Customer Service Advisor in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home, even pre covid lots of benefits stock options they send you a computer of your choice (Mac or HP) 3 weeks of training (paid)

      Cons

      weird hours similar to working at a hotel restaurant hours, any day of the week, from 6am starts to 7pm starts.

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    6. 4.0
      Current Employee, more than 1 year

      Decent company to work for

      Jan 3, 2019 - Customer Support Advisor in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits, work from home options, relatively unpretentious for the industry, genuinely supports diversity in the workplace (in hiring and promoting from within)

      Cons

      Support can run like a typical call centre. Front line employees under high pressure to work constantly and have every second of their day accounted for, often having to stay late to get extra work done as time is not allowed during shifts for this. Managers have it relatively easy workload wise, but are discouraged from helping out directly, instead opting to ask employees to work overtime instead

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      8 people found this review helpful
    7. 2.0
      Current Employee, more than 3 years

      Customer support

      May 8, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Benefits are nice. - Work from home available. - You will meet a lot of great people.

      Cons

      - Transparency is a huge problem in this company. - Management (especially on the Ting side) is just so completely incompetent. One manager will say how great you are doing, just to get traded off to another manager and told you are doing horribly. - Stressful work environment for support agents. - If you have a family and need a set schedule, do not work here. You will get no accommodations here. You MUST be available for all shifts at all times. As much as they like to say they have work-life balance, they actually do not for the lower tier workers. They would sooner tell you to abandon your child than help you with your schedule. - Severe lack of opportunity for personal and professional growth. - Overall toxic environment. Sure if you drink the Ting kool-aid you'll be content for a few years. But otherwise, it is a poisonous place to work. - Problems with equal pay levels for employees. The new hires are getting paid more for the same job, while the old employees stay at the same level. They claim it is because of employee skill which is/was a lie. There is plenty of older staff who are way more qualified and have much more experience than the new hires coming in. Most of those new hires were let go and the older ones are still here... they should re-evaluate where you are spending your money.

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      7 people found this review helpful
    8. 3.0
      Current Employee, more than 3 years

      Not perfect, but not terrible. Decent, perhaps.

      Apr 20, 2019 - Customer Advisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Very good benefits -Freedom to work from home -Fresh fruit daily and catered lunches every month -Open door policy with management, always welcome to voice concerns, which are actioned quite quickly -Extremely respectable approach to how customers are dealt with; no upselling or cross-selling, no sales targets to hit. The only goal for support reps is to resolve the person's issue and provide exceptional customer service at all times

      Cons

      -Tremendous turn-over, causing teams to become as much as 4 weeks behind on email requests, and have wait times for phones and live chat go as long as 45-50 minutes, which is terrible -While compensation is somewhat above average what many companies with high volume call centres may offer, it is also considerably LESS than what a number of other companies also pay -The belief that "cross-training" agents between brands is the magic fix to the insane backlog being had across all lines of support; this is NOT the answer. Similarly, if agents are being expected to do the work of multiple brands all at once, pay should also be increased, commensurate to the significantly expanded workload that goes hand-in-hand with cross-training.

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      3 people found this review helpful
    9. 2.0
      Former Employee, less than 1 year

      Great Benefits but Everything Else Sucks

      Jan 2, 2020 - Customer Service Advisor - Ting in St. Catharines, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Pay is decent, especially considering the lack of jobs currently available paying more than minimum wage. - Benefits are amazing. - A few great fellow staff members who will go out of their way to help you when the people who should help you don't. - Flexibility to work from home if you last past the 6 month probationary period. - Most of the customers are great and easy to work with. - Relaxed dress code.

      Cons

      - The company loves to claim they aren't like other call centres and other big companies but they are quickly headed in that direction (which I get, but stop proclaiming you're different when you are exactly the same). - Definite preference given to Toronto office (not that what's happening in Toronto should change, but Niagara should receive more/similar). - SO MANY double standards within the company. - Managers don't really know what it is Advisors do so whenever they try to help or guide or criticize, they can vaguely only say 'do better' (which is entirely unhelpful, then you are considered the problem when you don't do better because they told you to do better). - Help can be difficult to receive, especially in a timely manner, even when you are expected to ask for help (whether no one responds, someone responds but doesn't answer any of your questions, or five people respond all giving you very different answers when there should only be one option). - Customer service is considered the top priority (and it clearly was for such a long time) but there is becoming a much stronger focus on numbers (which I get) that often means that customer service is becoming more and more an after thought (though Ting's customer service is still strong, it is definitely headed downwards in priorities). - It can be exceedingly isolating when everyone else seems to have time to chat but your every breath is monitored and criticized so you don't have time to talk to anyone around you, let alone get to know them. - Training is so short for the amount of information to learn and completely insufficient that new hires are basically set up to fail (and from what I've seen, almost no one hired in the past year has lasted past their probationary period). - There is basically no training (since there's not enough time for it) for how to be successful in the role (i.e. they say that they don't want any templates for emails but in order to get your emails done quick enough you need your own templates and macros). - In fact, very little is shared on how the Advisor will be evaluated and what is expected of the Advisor and their work. - Basically no role in the company seems to know exactly what the other roles do, so communication is limited and actual empathy (not just empathetic words) is practically nonexistent (e.g. I have no idea what it is the managers do most of the time but it seems like they get paid to spend their time doing arts and crafts, making pancakes, chat with other managers about their personal lives, taking many personal calls, and monitor Advisors closely without having the faintest clue whether the Advisors are actually doing things correctly, since they don't know the job or any of the knowledge). - New hires are monitored quite closely (as they should be for training purposes) but if the new hire is at all considered insufficient then that monitoring quickly changes from for training purposes to hindering (it is difficult to work properly when someone is watching your every gd breath) and babysitting (despite a company mantra of 'You are an adult so we treat you like an adult,' your every second is recorded and watched like a hawk and which is beyond stressful and can greatly impair work and any improvements). - Little also seems to be done when an employee is harassed by another employee (and then management wonders why so many people work from home and hate coming into the office). - Superiors within the company (especially at the top of the customer service end) genuinely have no idea what it is like to work as an Advisor and what the role is actually like, so when they make and change the rules for the role and how the role is evaluated, it is rather detached from the role itself. - If you struggle in the role (which everyone I spoke to who was hired within the past year has been majorly struggling in the role and most have quit) and try to be open with superiors within the company about how you are struggling then you are immediately shut down and greeted with "don't make excuses." Honestly, I could continue but I am exhausted just from thinking about everything I have listed so far.

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      5 people found this review helpful
    10. 3.0
      Former Employee, more than 5 years

      A company with very high potential

      Jan 8, 2020 - Advisor in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work Life balance that will give you the opportunity to work from home full time or flex Open space environment with no cubicles People in the office very friendly. Great Benefits

      Cons

      In experienced leadership undefined roles not much opportunity for growth

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