PointClickCare Reviews | Glassdoor.ca

PointClickCare Reviews

Updated 19 March, 2019
262 reviews

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4.2
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Employee Reviews

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Pros
  • "One of the most flexible companies for work-life balance" (in 21 reviews)

  • "An awesome family oriented work environment with many advancement opportunities" (in 23 reviews)

Cons
  • "The company is growing fast and so processes have yet to catch up" (in 10 reviews)

  • "No cons that I can think of right now" (in 15 reviews)

More Pros and Cons

  1. "One of the best companies to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PointClickCare full-time (More than 3 years)

    Pros

    The freedom! Unlimited WFH days and vacation days! Make your own hours! Gym, message, golf simulators, pool tables, etc..

    They know how to treat their employees well.

    Cons

    Not everyone shares my views.


  2. Helpful (2)

    "Amazing and rewarding sales experience thus far!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Representative in Toronto, ON
    Current Employee - Business Development Representative in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PointClickCare full-time (More than 3 years)

    Pros

    Great CEO, great culture, great mission, great vision, tremendous care for staff, too many perks to list. PCC truly embraces a confident and winning culture. It's been the best experience I've had in my short sales career.

    Cons

    Lots of change over the past 5 months. Many of the changes have been decent with a few that have been adversely received. We are experiencing some minor alignment issues across the company. New sales pod structure, new sales commission plan, lots of red tape for approvals, lack of trust across some departments is apparent. Some employees take advantage of flex time hours, head office location is not desirable. SVP of Sales recently resigned. He always made time for everybody and treated everybody with respect. He was a great leader, liked by all and he will undeniably be missed!

    Advice to Management

    Look no further than the people you have underneath you. We have many great employees worthy of consideration for open management roles. Why not give an opportunity to someone who has earned their right to demonstrate their leadership capabilities? Bringing someone in from the outside is likely to be frustrating as it was before and failed. This could once again impact employee morale and could signal, rightly or wrongly, that the organization is not invested in growing and developing employees.

  3. "Sr QA Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at PointClickCare full-time

    Pros

    Great Company to work for

    Cons

    Growth in the company is very slow


  4. Helpful (1)

    "3 years!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mississauga, ON
    Current Employee - Anonymous Employee in Mississauga, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PointClickCare full-time (More than 3 years)

    Pros

    Passionate leadership which impacts the entire company and encourages me every day to strive for the best. Entering in to my fourth year at PointClickCare and I am excited about we do, what I do, and driven to ultimately support our customers.

    Cons

    Typical growing pains in processes of small company to large which is recognized and changes are made to improve.

    Advice to Management

    Keep driving your passion and empowering your teams!

    PointClickCare Response

    1 Mar, 2019 – Talent Programs Specialist

    Thank you so much for taking the time to leave a review. You're absolutely correct, we are so fortunate to have such an amazing leadership team here.


  5. Helpful (2)

    "QA positions"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PointClickCare full-time

    Pros

    it is an innovation company

    Cons

    there is a bad management


  6. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Mississauga, ON
    Current Employee - Sales in Mississauga, ON
    Recommends
    Approves of CEO

    I have been working at PointClickCare part-time (More than a year)

    Pros

    Amazing people, you have all the resources to be successful at role. Benefits are amazing, work life balance the list goes on and on

    Cons

    Not very sure. Just the regular office politics but everyone is upfront

    Advice to Management

    Keep on being genuine


  7. "management becoming toxic to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software QA Engineer in Mississauga, ON
    Current Employee - Software QA Engineer in Mississauga, ON
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at PointClickCare full-time (More than a year)

    Pros

    nice building, good amenities, cool cafe, "unlimited vacation policy" not really because managers control approving

    Cons

    poor management
    favoritism and no equal growth opportunity
    low pay for a "top company"
    no clear expectations

    Advice to Management

    you're not qualifying, marketing team did great job pulling all those lies to lure talents and investments but that's wrong and unethical. I decided to quit because I refuse to work for a lying company!

  8. Helpful (6)

    "Not recommended. Company lost its 2016 spark"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Java Developer III in Mississauga, ON
    Former Employee - Java Developer III in Mississauga, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PointClickCare full-time (More than 8 years)

    Pros

    1. Gym on site
    2. Heath benefits
    3. Discounted lunch
    4. Two-weeks vacation

    Cons

    1. Low quality managers
    2. favouritism
    3. No equal growth opportunity
    4. Politics on all levels
    5. Below average pay for “top” company

    Advice to Management

    1. Start identifying those low quality managers based on how many people they couldn’t keep on their teams.

     2. investigate why many talented people decided to quit and go somewhere more respectful

    4. Research more transparent and effective employee performance evaluation methods


  9. Helpful (10)

    "Too much politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PointClickCare full-time (More than a year)

    Pros

    Too much hype about perks but turns out just a $2 discounts here and there.. What a joke! Nice cafe, decent building amenities, average pay

    Cons

    No growth opportunity. False claims about unlimited vacation days , false claims about working from home flexibility, false claims about expectations and performance,. Be warned!

    Advice to Management

    Go back to school


  10. Helpful (4)

    "Ok as a co-op or temp job - poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior QA Engineer
    Former Employee - Senior QA Engineer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PointClickCare full-time (More than 8 years)

    Pros

    Work space
    Remote work sometimes
    limited small discounts at retails
    Good for co-op or as temp job to pass time

    Cons

    Grave yard for your tech skills as an engineer
    Old tech, old code base, stupid processes and no opportunity for growth for engineers
    Poor management
     company is unethical and full of lies in their town hall meetings
     fired people more than 40 people (including me) this month for no reason and the slap the performance label as a reason to save money and just pay 2weeks

    Advice to Management

    To management, be more transparent. To Dave and his leadership supporters, don’t get too emotional when putting your drama acts on stage in front of people at company events, especially the new ceo Dave