I applied online. The process took 4 weeks. I interviewed at Tucows (Charlottesville, VA) in Aug 2021
Interview
I got to know more about Ashley and Mike, and I went through a series of open-ended personality questions that required me to give real world examples of how I would handle certain situations, which I loved that. It was followed up by some technical questions. It was and outstanding experience overall.
Interview questions [4]
Question 1
What would you due in the event someone called in about losing their internet connection?
I applied online. The process took 4 weeks. I interviewed at Tucows in May 2020
Interview
2 Part interview process
1st Interview was basic get to you know
2nd was w/ 2 interviewers going back and fourth asking a little more pointed questions
Big gaps in time between interviews and final decisions
Interview questions [1]
Question 1
I dont recall exact questions but I used the Linkedin interview prep courses to help with it and those covered all the bases.
I applied through a recruiter. I interviewed at Tucows (Toronto, ON)
Interview
Their recruitment process seems either deceptive or unorganized. Despite having little-to-no experience in customer service, I somehow get accepted into the second round of the interview. At the second stage, the interviewers were completely expecting to converse with an applicant who had a customer service/business background, since ALL of their questions were related to this field.
Throughout the interview, I was wondering--why was I accepted into this stage?? It would've been better for the company's recruiter(s) to decline my application in the first round, instead of making me go through a seriously awkward 2nd interview.
I'd advise the company to modify their hiring process--please let the applicant know in the first round that you're looking for individuals with a strong customer service background. Otherwise it's a waste of the applicant's time.
Thanks.
Interview questions [1]
Question 1
Difficult customer service experience-related questions
