Tucows Customer Advisor Interview Questions | Glassdoor.ca

Tucows Customer Advisor Interview Questions

Interviews at Tucows

4 Interview Reviews

Experience

Experience
75%
0%
25%

Getting an Interview

Getting an Interview
75%
25%

Difficulty

3.2
Average

Difficulty

Hard
Average
Easy

 

Customer Advisor Interview

Anonymous Interview Candidate in Toronto, ON
No Offer
Negative Experience
Difficult Interview

Application

I applied through a recruiter. I interviewed at Tucows (Toronto, ON).

Interview

Their recruitment process seems either deceptive or unorganized. Despite having little-to-no experience in customer service, I somehow get accepted into the second round of the interview. At the second stage, the interviewers were completely expecting to converse with an applicant who had a customer service/business background, since ALL of their questions were related to this field.

Throughout the interview, I was wondering--why was I accepted into this stage?? It would've been better for the company's recruiter(s) to decline my application in the first round, instead of making me go through a seriously awkward 2nd interview.

I'd advise the company to modify their hiring process--please let the applicant know in the first round that you're looking for individuals with a strong customer service background. Otherwise it's a waste of the applicant's time.

Thanks.

Interview Questions

  • Difficult customer service experience-related questions   Answer Question

Other Interview Reviews for Tucows

  1.  

    Customer Advisor Interview

    Anonymous Employee in Toronto, ON
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Tucows (Toronto, ON) in April 2013.

    Interview

    Phone interview with HR. Invited to in person interview, included 1 hour writing sample test, 1:1 interview with HR, 1:1 interview with Customer Experience manager, 20-30 minute tour of the office.

    Interview Questions

    Negotiation

    No negotiation.


  2.  

    Customer Advisor Interview

    Anonymous Employee in Toronto, ON
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Tucows (Toronto, ON) in April 2013.

    Interview

    Phone interview, writing sample, HR interview, and then interview with the department manager. The interviewers read from a series of pre-selected questions, so it wasn't incredibly original or fluid.

    Interview Questions

    • General technical questions, "describe a situation where you went the extra mile for a customer", etc.   Answer Question
  3.  

    Customer Advisor Interview

    Anonymous Employee in Saint Catharines, ON
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at Tucows (Saint Catharines, ON) in February 2013.

    Interview

    Normal interview, nothing out of the ordinary, Went in and they first had me do a phone interview then an online test of skill written, then 2 in person interviews. Got the phone call about 1 week later

    Interview Questions

    • Why do you want to work here?   1 Answer

    Negotiation

    Interview was great. HR and managers very friendly and open. Did not feel intimidated at all.


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