Tucows Customer Advisor Interview Questions | Glassdoor.ca

Tucows Customer Advisor Interview Questions

Interviews at Tucows

5 Interview Reviews

Experience

Experience
80%
0%
20%

Getting an Interview

Getting an Interview
80%
20%

Difficulty

3.2
Average

Difficulty

Hard
Average
Easy

 

Customer Advisor Interview

Anonymous Employee
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 4 weeks. I interviewed at Tucows in May 2020.

Interview

2 Part interview process
1st Interview was basic get to you know
2nd was w/ 2 interviewers going back and fourth asking a little more pointed questions

Big gaps in time between interviews and final decisions

Interview Questions

  • I dont recall exact questions but I used the Linkedin interview prep courses to help with it and those covered all the bases.   Answer Question

Other Interview Reviews for Tucows

  1.  

    Customer Advisor Interview

    Anonymous Interview Candidate in Toronto, ON
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a recruiter. I interviewed at Tucows (Toronto, ON).

    Interview

    Their recruitment process seems either deceptive or unorganized. Despite having little-to-no experience in customer service, I somehow get accepted into the second round of the interview. At the second stage, the interviewers were completely expecting to converse with an applicant who had a customer service/business background, since ALL of their questions were related to this field.

    Throughout the interview, I was wondering--why was I accepted into this stage?? It would've been better for the company's recruiter(s) to decline my application in the first round, instead of making me go through a seriously awkward 2nd interview.

    I'd advise the company to modify their hiring process--please let the applicant know in the first round that you're looking for individuals with a strong customer service background. Otherwise it's a waste of the applicant's time.

    Thanks.

    Interview Questions

    • Difficult customer service experience-related questions   Answer Question

  2.  

    Customer Advisor Interview

    Anonymous Employee in Toronto, ON
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Tucows (Toronto, ON) in April 2013.

    Interview

    Phone interview, writing sample, HR interview, and then interview with the department manager. The interviewers read from a series of pre-selected questions, so it wasn't incredibly original or fluid.

    Interview Questions

    • General technical questions, "describe a situation where you went the extra mile for a customer", etc.   Answer Question
  3.  

    Customer Advisor Interview

    Anonymous Employee in Toronto, ON
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Tucows (Toronto, ON) in April 2013.

    Interview

    Phone interview with HR. Invited to in person interview, included 1 hour writing sample test, 1:1 interview with HR, 1:1 interview with Customer Experience manager, 20-30 minute tour of the office.

    Interview Questions

    Negotiation

    No negotiation.


  4.  

    Customer Advisor Interview

    Anonymous Employee in Saint Catharines, ON
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at Tucows (Saint Catharines, ON) in February 2013.

    Interview

    Normal interview, nothing out of the ordinary, Went in and they first had me do a phone interview then an online test of skill written, then 2 in person interviews. Got the phone call about 1 week later

    Interview Questions

    • Why do you want to work here?   1 Answer

    Negotiation

    Interview was great. HR and managers very friendly and open. Did not feel intimidated at all.


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