WorkWave Reviews

3.2

40% would recommend to a friend

(223 total reviews)
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Kevin Kemmerer

45% approve of CEO

35% positive business outlook

WorkWave has an employee rating of 3.2 out of 5 stars, based on 223 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WorkWave employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

223 reviews
1.0
Jul 21, 2016
Recommend
CEO approval
Business outlook

Pros

WorkWave buys all employees lunch daily which is a great perk. There are some very talented, dedicated and great people that work at WorkWave.

Cons

Not many in Workwave will be honest and share what we are all thinking so I will do it! Be warned... over the past few months many great employees have been let go ...they had no notice that lay offs were coming, they were blindsided, no warning, no PIPS, no reasons, some were with the company for many years. It was not due to performance. No notification was sent out to the balance of the company about each departure you only found out if you went looking for the person or if the rumor spread to you. What do you think this shows the rest of us? Here today gone tomorrow... and that we are ALL at risk currently and we can all be gone in a day with no notice!!! Who is next to go? Of course this is causing many to start looking for new employment and rightfully so. Several great people have left on their own over the last few weeks..... and more are coming for sure because there is no sign of change or improvement. Communication at this company is lacking (unless they are boosting about a recent award or are asking for good reviews so that they can get another award). The company has no formal HR department, there are only few in talent management who recruit, they sub out all other areas. A company of our size needs people who are trained HR professionals and know how to be confidential. There are internal surveys like Culture IQ which are supposed to be anonymous, but this is doubtful and we all feel they are a waste of time, no change came from the last round, in fact things have gotten worse. There is not one person that employees feel they can confide in if or when there is an issue. One of the core values is to Speak Up... but to who only a select few have power in the company and you run the risk of being labeled or let go. You only get communication if you are in the know and in the C Level circle of friends, unless it is a fluff bragging email or a half year company meeting. The company is looking to move to a much bigger office space with lots of overhead and unfortunately C Level Management is chopping heads to run the company much leaner and offset the tremendous costs. (we all see what is happening here). They have lost site of what is important here. They should be concentrating on the many broken processes within the company such as halting selling a product that was released way to early, support, onboarding, finance and to retain our clients instead of worrying about moving to a prestigious location and how many awards they can get, so they can sell or go public some day. Who cares about the awards if the company's foundation is broken? Also there is to much of a buddy system here amongst the leadership team. If you are not part of their circle and socializing with them outside of work you are a risk and need to watch your back. An additional con is that the salaries are much lower at WorkWave compared to the industry and the company is moving into a building with other software companies so they will have a lot move competition for a resource pool for talented candidates. I guess the good news that if someone gets laid off there will have multiple technology companies in the same building to reach out to........

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WorkWave Response
9y
I strongly encourage you (and any other employee with any similar concerns) to talk to a member of a leadership team directly. Your comments reflect a disconnect between your perception and the reality of our business decisions, processes, and initiatives. I'm confident that a direct conversation with any of our leadership team will go a long way in closing those gaps and making any remaining concerns known so those can be addressed as well. Their doors are always open.
1.0
May 26, 2023
Recommend
CEO approval
Business outlook

Pros

my immediate support teammates are some of the best people I have ever worked with. which is why it's unfortunate I worry for the long term success of the department. they deserve so much better.

Cons

basically being catfished and sold that the job is pro-mental health and they protect you against burnout. you're expected to do many things you don't have information on and told you can't talk to other departments. having Jiras sit for over a month with no progress, making customers mad and we can't help them. having a simple question take days for an answer because it's not documented and nobody is free to assist you, if you're even allowed to ask them. nothing feels worse than caring deeply about your departments success and being unable to help. you are allowed to take time off , but anytime you do, you come back to escalated tickets which makes you never want to take time off. then going to hr about said concerns and nothing changes. having direct management not know how even the simplest things in the software you support work and giving you incorrect answers to questions that cause you to get bad surveys.

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WorkWave Response
3y
Contrary to the tenure listed, we appreciate the 3 months you were able to spend with us prior to your departure. Rather than devoting time to disputing your statements that unfortunately do not accurately reflect our efforts, company, culture, or team members we would instead like to focus on wishing you well at your next endeavor.
1.0
Aug 7, 2019

Starts well, but 100% doesn't end that way...

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Free Lunch (4 out of the 5 days) -Most lower-level coworkers are willing to help you out -Some of the events that the company hosts are fun to participate in

Cons

-The onboarding process is ROUGH to say the least. You get a good start, but it reverts to startup-quality onboarding where you're almost on your own in some departments. -Benefits could be better (insurance-wise) -There is NO true internal movement unless it's out of necessity here. Job requirements are so high that internal applicants DON'T apply as they're told they don't meet the minimum. -There are no resources for you to learn how to move up or out of your position. They were in the process of creating a new structure for this, but it's just a structural change, not assistance with how to actually be better. -Once you find out your worth, you'll find that pay is not the greatest here. It could be worse, but don't be surprised if you're making less than others as a higher tiered employee. -The lack of product knowledge across the board makes it REALLY hard to get help when trying to address something (from how to market to how to support, it's a shame when nobody seems to know exactly how the newest features work besides one person) Lastly, upper management seems to be it complete disarray when it comes to the VPs. There's no communication between lower level and the C-level so nobody's ever on the same page, and it generally is very hard to get the right message about the company, its future, and your future when different people tell you polar opposites about what's going on.

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WorkWave Response
6y
I'm sorry to hear of your viewpoint. We have had over 40 internal promotions and transfers so far this year, including transitions between teams and departments, so there is certainly opportunity for continued growth. I see you're no longer with the company, so you missed out on the exciting news we shared this week that we were able to secure a 0% rate increase on medical benefits for our employees, and simplified our plans for easier use. We'll continue to share our progress with everyone in the organization through our monthly town halls and other channels as we completely agree that successful and consistent communication is the cornerstone of our continued growth. We wish you all the best in your career!
Viewing 1 - 3 of 223 Reviews

Glassdoor has 227 WorkWave reviews submitted anonymously by WorkWave employees. Read employee reviews and ratings on Glassdoor to decide if WorkWave is right for you.