WorkWave Interview Questions | Glassdoor.ca

WorkWave Interview Questions

Interviews at WorkWave

29 Interview Reviews

Experience

Experience
59%
17%
24%

Getting an Interview

Getting an Interview
60%
22%
11%
7

Difficulty

2.8
Average

Difficulty

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  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Point Pleasant, NJ (US)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at WorkWave (Point Pleasant, NJ (US)) in July 2020.

    Interview

    The interview process had it moments of fluidity but some of the questions asked were not as fleshed out as I feel they should have been.

    Also the fact that after three weeks and three emails following up in order to hear word either way my inquiries were completely ignored which in my eyes is completely unprofessional. If I didn't fit the job in the eyes of the talent specialist I should have been treated like an adult and told that right off the bat instead of being told, "I took a lot of positives from that interview and I will reach out in a few days.".

    I think that the approach during the interview process should retooled to be more forward with prospective employees.

    The whole process was honestly disappointing because I thought I would have been a good fit, sadly the company didn't feel the same.

    Interview Questions

    • Describe a moment in your former position when you overcame an issue.   Answer Question

    WorkWave Response

    Aug. 7, 2020 – VP, Talent

    Thank you for sharing your experience. I'm sorry to hear that we didn't have a position to offer you at this time. We are committed to being as proactive and transparent as possible throughout the interview process, so we'll be sure to review your feedback as a team. We wish you all the best!


  2.  

    Staff Interview

    Anonymous Interview Candidate in Holmdel, NJ (US)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at WorkWave (Holmdel, NJ (US)).

    Interview

    Although the people were nice and explained the role well, their in-person interviewing style is a bit off-putting. They stare at their laptops the entire time you answer their questions, taking notes. It seems like they're more interested in collecting data points and reviewing their own notes later on than actually focusing on you and what type of person you are. It's a bit robotic and doesn't make you feel human. I've never received such little eye contact in an interview, ever. But hey if it works for them, that's fine.

    Interview Questions

    • If this building was filled with oranges how would you get them into a truck and get those oranges to a different location. (asked in a condescending tone)   1 Answer

    WorkWave Response

    Oct. 24, 2019 – VP, Talent

    Thank you for sharing your experience, especially since it is our goal to have open conversations with candidates to understand what inspires and motivates them, and what challenges they are looking to explore in the next chapter of their career. I'm sorry to hear we didn't have a position to offer you, but certainly wish you all the best in your continued search!

  3.  

    Director, Customer Experience Interview

    Anonymous Interview Candidate in Holmdel, NJ (US)
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at WorkWave (Holmdel, NJ (US)) in October 2019.

    Interview

    The interview process was very streamlined, if a bit sterile, but concise and to the point.

    I was first interviewed by the office manager, who was polite and helpful. Her questions were largely focused on my basic capabilities and experiences that would help in the position. I asked her several questions about the company, the team, and the products that they offer to make sure I had the best understanding possible of the business and their needs.

    Second round was a phone call with the VP of the department itself. This was another good interview, focusing on my past experience and how I would use that to help manage the team at Workwave.

    Third round was an in-person interview at their office. The building they are in is massive, and it was a little difficult to find, but I made it without too much effort. I was generally not a fan of how this interview went, and I felt like I wasn't really set up for success (see the questions and my responses below).

    After they decided not to move forward with me, I received a boiler plate rejection letter from the office manager. One would think after all the phone calls, the 1.5hr round-trip commute into their office, the ~$30 in tolls, the ~3.5 hours I spent interviewing (total) and the actual physically meeting each other I would be worth the professional courtesy of a rejection from the actual VP with some helpful feedback, but I'm sure it's easier to just make some administrative professional do your dirty work.

    Interview Questions

    • The VP of the department listed out 12 problems that he currently was facing, and after a ~10 minute session lightly explaining these items one-by-one he asked me how I would address/solve them. It was a bit rapid fire, but also theres the big problem that even a candidate with extensive experience would have a hard time solving the dozen or so problems without being familiar with the company and the culture. Getting an idea how a candidate thinks without any information could be useful, but it was unclear to me whether or not there was a "correct answer" that he was looking for.   1 Answer
    • The VP of the department asked me what my 2020 plans would be for the team. Again, given that I am an applicant and not someone who has been working at the company for the ~3 - 6 months that would be required to really form a comprehensive plan I am uncertain what he was hoping to get from me.   1 Answer
    • The Customer Success manager fired off 10 or so questions that seemed to be pulled from a "here are ten questions you should ask a job applicant" blog post somewhere. It was off-putting and did not allow me to form any kind of a rapport with him, unfortunately.   1 Answer

    WorkWave Response

    Nov. 8, 2019 – VP, Talent Management

    Thanks for providing your feedback! We actually have a highly skilled talent acquisition team that work closely with both candidates and hiring managers throughout the recruitment process, rather than an office manager.
    We appreciate your time in coming onsite to meet with members of our support team, and provide further insight into your approach to leadership, problem solving, and customer service. I'm sorry that we did not have an opportunity to offer you at this time. Different companies have different needs, so our only feedback to you is to continue to be yourself and know that we wish you all the best in your continued search!


  4.  

    Software Engineer Interview

    Anonymous Interview Candidate in Holmdel, NJ (US)
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. I interviewed at WorkWave (Holmdel, NJ (US)) in October 2019.

    Interview

    The process began with an over the phone interview between myself and the senior engineer. Afterwards, I was invited in to their headquarters for a second in-person with roughly 7 managers over a 2.5 hour period.

    Interview Questions

    • What do you know about our company?   1 Answer

  5.  

    Software Support Interview

    Anonymous Employee in Holmdel, NJ (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at WorkWave (Holmdel, NJ (US)) in February 2019.

    Interview

    Initial phone interview with a recruiter, phone interview with team lead, in-person interview with team lead, then personality/skills test. It was a straight forward process, pretty casual tone and atmosphere.

    Interview Questions

    • Walk me through installing and utilizing an app on my phone.   Answer Question

    WorkWave Response

    Aug. 10, 2020 – VP, Talent

    Thanks for the feedback!


  6.  

    Marketing Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at WorkWave in January 2019.

    Interview

    I applied for the position and was interviewed by an HR representative and three other people, including the hiring manager. It took 3-4 weeks. One hiccup was that I was given the wrong dial-in information for a few of the calls but that was fixed quickly and the interviewer was understanding. I didn't end up getting an offer but overall the interview process seemed organized and designed to provide the company with all the info they needed to make the decision.

    Interview Questions

    • With the hiring manager, there were many very specific questions, most requiring a 30/60/90 day breakdown of how certain things would be done. The questions were thorough but all very fair.   Answer Question

    WorkWave Response

    Dec. 12, 2019 – VP, Talent Management

    Thank you for sharing your experience! We appreciate your time during the interview process and wish you much success in your continued career.


  7.  

    Quality Engineer Interview

    Anonymous Employee in Holmdel, NJ (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at WorkWave (Holmdel, NJ (US)) in January 2019.

    Interview

    Screening phone call to schedule a phone interview about 2 weeks later due to holidays.

    Phone interview was just a brief overview of my current job and QA manager's expectations for a new Quality Engineer.

    Received invite for onsite interview the following week.

    Onsite interview was pretty long, 3 hours in total. Consisted of interviews with senior QA, QA manager, developers, Senior Director of engineering, and VP of Talent.

    Most technical parts were asked by QA manager, otherwise it was mostly describing my background and how I handled various QA functions in my old position.

    Interview Questions

  8.  

    Software Support Interview

    Anonymous Interview Candidate in Hazlet, NJ (US)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took 3 weeks. I interviewed at WorkWave (Hazlet, NJ (US)) in December 2018.

    Interview

    I went to two career fairs, the first one I did not know it was a one on one on site interview. Knowing I was not qualified for the position, I spoke with my interviewer about the company itself and it’s values. (March 2018) I then attended their next fair which I was notified a few days prior that the position I was going to interview for was filled by an internal hire. I still went as there as it’s still a good networking opportunity. I continued to apply for a position and was contacted in October.

    First was a call with one of the members of the talent team to give you a brief discussion of the position and some background questions. You are sent a demo of the software you are going to assist customers with and then a phone interview discussing the software. Finally, In person interview with Vice President of Customer Service, the Manager of the department and other key members of leadership. A follow up email is sent within 48 hours after the interview.

    Everything went very well until the in person interview, I felt very confident going in but left disappointed. I know I made some mistakes so I do not blame them at all. I was actually fortunate enough to get some feedback about my resume with the VP which was very helpful.

    Overall, even though I was not selected, I still hold the company in high regards. It was definitely a great learning experience for me as I am a career changer. Finally, I was given a response promptly about not getting the position which many companies do not do that, so I respect that greatly.

    Interview Questions

    WorkWave Response

    Jan. 1, 2019 – VP, Talent

    Thanks so much for coming in to meet with our team! I'm sorry to hear we didn't have a role to offer you at this time, but we wish you all the best in 2019 and beyond.


  9.  

    Product Owner Interview

    Anonymous Interview Candidate in Freehold, NJ (US)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at WorkWave (Freehold, NJ (US)) in November 2018.

    Interview

    I applied online and received an email from the recruiter. I called her back and she walked me through a preliminary phone screen to ensure that I would be someone who could match the role. She told me that I should hear something from the hiring manager as the phone interview would be direct.

    Interview Questions

    • I was told that in the role of Product Owner, the hiring manager stated that he requires his Product Owner to engage with the client. The company sells pest control software and I was asked if I was okay going to a client's onsite location and being exposed to the dead animals they catch.

      Would you be okay going to client's onsite and being exposed to dead animals like rats, mice, etc.?   1 Answer

    WorkWave Response

    Nov. 29, 2018 – VP, Talent Management

    Thanks for sharing your experience. WorkWave provides software and solutions to field service companies, including pest control, lawn care, HVAC and maid services. We are committed to our clients, and love to visit them whenever we can to understand how we can best continue to evolve our solutions to fit their needs. This includes riding along with technicians at times, seeing how they use our products as they service their clients. We like to make sure candidates for this position have a full understanding of the scope of the role to make sure it's one they are comfortable with. I'm sorry to hear this role wasn't a fit for you! We wish you all the best in your continued search.


  10. Helpful (1)  

    Head of Payment Processing Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Easy Interview

    Application

    The process took 1+ week. I interviewed at WorkWave in June 2018.

    Interview

    I only had one interview with the HR representative. She asked me basic questions and she seemed to be impressed with my responses. We left off with her touching base with the hiring manager because she felt I was qualified for two roles. After waiting a few days I received a disappointing e-mail they decided to go in a different direction. I was very confused as it seemed the initial phone interview went very well. Any feedback would be greatly appreciated.

    Interview Questions

    • Please tell me about your background ?

      Why do you want to work for WorkWave?

      Tell me about how you turned an employee around?   Answer Question

    WorkWave Response

    Jun. 14, 2018 – VP, Talent

    Thanks for sharing your background and experience with our recruitment team! While we're sorry to not have an opportunity for you currently, we look forward to staying in touch as we continue to grow our teams across the business.


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