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WorkWave empowers service-oriented companies to reach their full potential through scalable, cloud-based software solutions that support every stage of a business lifecycle. We are a trusted partner for over 9,000 customers across a wide variety of industries, including pest ...
Mission: WorkWave's mission is to empower service-oriented companies to reach their full potential through scalable, cloud-based software solutions that support every stage of their business life-cycle.

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Technical Account Manager

Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?




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WorkWave Reviews

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WorkWave CEO David Giannetto
David Giannetto
40 Ratings
    Anonymous Employee
    Current Employee, more than 1 year
    Charlotte, NC
    CEO Approval
    Business Outlook


    my immediate support teammates are some of the best people I have ever worked with. which is why it's unfortunate I worry for the long term success of the department. they deserve so much better.


    basically being catfished and sold that the job is pro-mental health and they protect you against burnout. you're expected to do many things you don't have information on and told you can't talk to other departments. having Jiras sit for over a month with no progress, making customers mad and we can't help them. having a simple question take days for an answer because it's not documented and nobody is free to assist you, if you're even allowed to ask them. nothing feels worse than caring deeply about your departments success and being unable to help. you are allowed to take time off , but anytime you do, you come back to escalated tickets which makes you never want to take time off. then going to hr about said concerns and nothing changes. having direct management not know how even the simplest things in the software you support work and giving you incorrect answers to questions that cause you to get bad surveys.

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    WorkWave Interviews

    Getting an Interview
    Applied online67%
    Employee Referral18%

    1. Customer Success Manager Interview

      Anonymous Employee in Holmdel, NJ
      No Offer
      Positive Experience
      Average Interview

      I applied online. The process took 2 months. I interviewed at WorkWave (Holmdel, NJ)


      First, I had a phone interview to see if I generally met the requirements of the job description. Next I was asked to provide a video recording of why I would be qualify for the job. I had to forward that recording for review and consideration. Then I was asked for an interview, which seemed to go well. I spent time researching their software and understanding how it basically works so I would be well-versed in their technical language for their industry and software. I interviewed with four people total, one at a time. About a month later I was asked to take a psychological test to see how I would handle various situational scenarios. I have no idea how that went. I lost the job to someone else. As I understand it I was second in line for the job.

      What have you done in the your past positions to solve a customer problem with a disgruntled customer?

      Answer Question

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    WorkWave Awards & Accolades

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    WorkWave FAQ

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    All answers shown come directly from WorkWave Reviews and are not edited or altered.

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    Does WorkWave offer an employee assistance or workplace counselling program?

    ...I’ve seen a huge shift in benefits and employee perks over the last year!...

    January 5, 2023

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    People Also Ask about WorkWave

    Employees rate WorkWave 3.8 out of 5 stars based on 155 anonymous reviews on Glassdoor.

    To get a job at WorkWave, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at WorkWave and prepare for tough questions.

    Overall, 66% of employees would recommend working at WorkWave to a friend. This is based on 155 anonymously submitted reviews on Glassdoor.

    60% of job seekers rate their interview experience at WorkWave as positive. Candidates give an average difficulty score of 2.8 out of 5 (where 5 is the highest level of difficulty) for their job interview at WorkWave.

    73% of employees think that WorkWave has a positive business outlook. This is based on anonymous employee reviews submitted on Glassdoor.

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    WorkWave Locations

    • Collingwood (New Zealand)
    • Holmdel, NJ
    • London (United Kingdom)
    • Omaha, NE
    • Raleigh, NC
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