If there was somewhere else better...I'd be there... But yep, it has it's problems... - Sales Salesforce Employee Review

4.0
Nov 1, 2013
Recommend
CEO approval
Business outlook

Pros

The best product by far...bar none. The best visionaries, technical ops (the guys that keep the platform up and running), and internal platform engineers on the planet - these are the guys that deserve all the glory. What is done behind the scenes to keep the app going is nothing short of amazing - several million concurrent users while constantly adding functionality and innovating...and no down time? Come on. It's ridiculous. The tenured and long-timers that are still around are incredible. They're not only the best in the company, they're the best in the industry. Prove yourself to them and they will take care of you. If YOU have the drive and the ability, you can build a career path in the company...and if YOU make a case and have something behind it, it's one of the few companies in the world that will allow you to do so. Salesforce will not give you a map when you're hired that shows you a career path...but if you succeed in the role you're giving and prove yourself and earn trust, they'll actually allow you to create your own. The culture of the company is like nothing else in the world. Yes...you are expected to work more than anywhere else in the world...but if you like philanthropy, no questions asked...go do it - on company time. The best in the business keep coming on board. Marc is the best CEO in the business - different for sure - but the best. For a few years I thought the company had plateaued...several different times (at $750M...at $1B..at $2B...)...but I really do see this company making it to $10B in rev and beyond. Without a doubt. So if you're considering joining Salesforce but are worried about growth, don't be. That should be the last of your concerns.

Cons

"Fillers". I call them "fillers" because that's what they are...people that were hired in haste to simple fill roles in an organization that is growing so fast, they had to be hired quickly. While they may have gone through multiple rounds of interviews, it seems there are many execs that got through that shouldn't have and are just filling a role in the org chart. And they don't do s*&^. They may have had extremely successful positions at other companies, but Salesforce isn't like other companies. They only slow you down...so if you're smart and have your i's dotted and t's crossed, just go over them and it's not really looked down upon. Tomorrow. You're only as good as the deal you have committed tomorrow. Doesn't matter if you're at 200% of quota for the year 6 months into it ...that actually only amplifies what is expected of you. It's a con...but in reality...it's also not too bad...unless you're in a Sales role that isn't an AE (i.e. SE) because you're capped. Salesforce has the SE's I've ever come across in the industry, and I don't think they're treated as fairly as they should be. Marketeering. This is a new issue at Salesforce... It used to be the case that marketing & PM were in line and no one sold on futures. Over the past 12 months, that has changed...moving closer to an Oracle-like model where the vision is pitched and then they try to build it. Equity. I'm not sure who is getting it, but it isn't long term sales people. Seekingalpha? They couldn't be more wrong. Granted, the ESPP program is fantastic, but once you get beyond entry level, it would be nice to see something. It can be disheartening to hear RVP's (in 2012 I swear they only brought in people as RVP's..."What? You're an RVP of WHAT? And have no reports?!?!?") and other new employees talking about selling their RSU's or options when they haven't really done anything for the company yet and you've committed the better part of a decade. Commit. This is probably the biggest "Con" at Salesforce if you're an AE or in sales. Salesforce is an accurate machine...it really is...based on the subscription model, a great portion of deferred rev is already established and known...but they want your sales opps just as accurate and mgmt will force or override you on your deals if you think differently. Territory. Don't come to Salesforce thinking you'll be able to pick and choose. It was picked over 5 years ago. You'll more than likely get something you don't want. End of discussion. While it seems like it should be the biggest "con", it's not. Because everything I listed in the "Pros" section means you will constantly have something new and innovative to sell to that minuscule territory you have that no one else can. I mentioned in the "Pros" section that some of the long-termers (those that have been around 10+ years) are one of the best things about the company. They ARE. There are also a handful of high level execs that just need to go...they don't do anything...they show up at meetings and say hello and leave... and you better keep your mouth shut. It sucks. Because at one time they were amazing. Now, just awful.

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Pros

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Cons

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4.0
Jul 9, 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Cons

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

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Salesforce Response
1y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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