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    Sun Life Reviews

    Updated 16 October, 2017
    248 reviews

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    Canada - All CitiesFull-timePart-time
    3.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Sun Life CEO Dean Connor
    Dean Connor
    112 Ratings
    Highest Rated CEO 2017

    248 Employee Reviews

    Sort: PopularRatingDate
    Pros

    • I am allowed to work from home a couple days which helps because I live pretty far away (in 39 reviews)

    • Very much support a telecommuting work situation good benefits (in 58 reviews)

    Cons

    • There should be right people management by the managers or senior management teams (in 20 reviews)

    • Lack of sustainable growth opportunities (in 13 reviews)

    More Pros and Cons

    1. "Director"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Director in Waterloo, ON
      Current Employee - Director in Waterloo, ON
      Recommends
      Positive Outlook

      I have been working at Sun Life full-time (More than 5 years)

      Pros

      Decent benefits, good senior management in my division

      Cons

      Pay scale is a little light for technical positions.

    2. "Review"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Proposal Writer in Montreal, QC
      Current Employee - Proposal Writer in Montreal, QC
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Sun Life full-time (More than 3 years)

      Pros

      Career opportunities; Collaborative approach; Desire to innovate

      Cons

      Not taking ownership of decisions
      Slow changes
      Heavy procedures

      Advice to Management

      Listen to make efficient decisions

    3. "Amazing experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Branch Manager in Toronto, ON
      Current Employee - Branch Manager in Toronto, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Sun Life full-time (More than 10 years)

      Pros

      Family environment with huge support and best brand in Canada. Unmatched technology platform and portfolio of insurance and investment products

      Cons

      Difficult to find cons, SLF is adapting extremely well and fast to a new industry reality, I believe others companies will suffer and probably shrink during this process while SLF continues growing

      4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review

    4. "Great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - IT Project Manager in Toronto, ON
      Former Employee - IT Project Manager in Toronto, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Sun Life full-time (More than a year)

      Pros

      Amazing team, supportive managers , healthy environment, verity of technology and projects, always opened opportunity to grow

      Cons

      not discovered yet and hope it will stay that way

      Advice to Management

      Please open an IT office in Ottawa

    5. "Excellent place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Toronto, ON
      Current Employee - Anonymous Employee in Toronto, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Sun Life full-time (More than a year)

      Pros

      Good Work life balance
      Work from home available
      Competitive Salary
      Good support from Higher management

      Cons

      New things coming up so sometimes a bit messy

      Advice to Management

      Keep up the good work.

    6. "Customer Care Representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Group Benefits Customer Service Representative in Waterloo, ON
      Current Employee - Group Benefits Customer Service Representative in Waterloo, ON
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I have been working at Sun Life full-time (More than a year)

      Pros

      Good benefits plan, easy to get into the company if you start at the call center, pay is competitive. Honestly its a good place for someone who has little or no post-secondary education as you can stick it out and move up over time.

      Cons

      They like to sell you the idea that you will get training and move up the ranks when in fact it takes way too long. More skills = more pay, but you cant get more skills if theres not enough people, high turnover, bonuses are ok but don't be surprised if you do not get one. Currently pushing for a lot of sales so for me that was a con

      Advice to Management

      Get people the training they need. Good talent is left on the bottom because opportunities to acknowledge skills are overlooked with a '2 year' clause to stay within call center

    7. "Marketing Specialist"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Production Artist in Waterloo, ON
      Current Employee - Production Artist in Waterloo, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Sun Life full-time (More than 5 years)

      Pros

      The people are great. There is lots of opportunity to move around and find what you're really passionate about. They are very supportive of training and learning. Yearly bonus. Lots of volunteer opportunities. Wellness benefits. You are encouraged to take your vacation!

      Cons

      It is a large corporation so there is often lots of red tape to wade through when you are trying to implement something new. Most of the computer systems we use are very old. Considering its a benefits company, the benefits aren't great (many of our clients have much better plans). Sometimes it feels like you're just another cog in the machine.

      Advice to Management

      Salaries are not competitive. If you want to attract and retain top talent, you need to be competitive with employers like Manulife and RBC.

    8. "Wish they offered part time hours"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Lethbridge, AB
      Current Employee - Anonymous Employee in Lethbridge, AB
      Doesn't Recommend
      Positive Outlook
      Approves of CEO

      I have been working at Sun Life full-time (More than 5 years)

      Pros

      Good Co worker's. Benefits are ok

      Cons

      Benefits you can't opt out of are pricey. Bad management . Could pay better for the amount of stress and responsibilities

      Advice to Management

      Keep your good managers and you should not have started hiring out of US or closed the lethbridge office.

    9. "Very good company; friendly environment; great benefits and bonuses"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Financial Advisor in Simcoe, ON
      Current Employee - Financial Advisor in Simcoe, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Sun Life part-time (More than a year)

      Pros

      The friendly atmosphere and the co-workers relationship with each other willing to help at all times; the support of the management and training department at all forms

      Cons

      Too much updates; new tasks; paperworks to do; too much fc meetings; so much compliance reminders; you have to pay for office rentals

      Advice to Management

      Keep it up.

    10. "Advisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Financial Advisor in Hamilton, ON
      Former Employee - Financial Advisor in Hamilton, ON
      Doesn't Recommend

      I worked at Sun Life full-time (More than a year)

      Pros

      No set hours. Good training

      Cons

      Commission only. No real help with leads. Left to fend for yourself

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