Sun Life Reviews | Glassdoor.ca

Sun Life Reviews

Updated 17 April, 2018
287 reviews

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3.4
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287 Employee Reviews

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Pros
  • I am allowed to work from home a couple days which helps because I live pretty far away (in 44 reviews)

  • Very much support a telecommuting work situation good benefits (in 66 reviews)

Cons
  • There should be right people management by the managers or senior management teams (in 21 reviews)

  • If I had to think of one thing, it would be the lack of involvement upper management has in the actual running of the call centre (in 14 reviews)

More Pros and Cons

  1. "Digital Graphic Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Graphic Designer in Waterloo, ON
    Current Employee - Digital Graphic Designer in Waterloo, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sun Life full-time (Less than a year)

    Pros

    Culture is amazing
    So much room for growth
    Very innovative
    Employee & Client driven

    Cons

    None. Everything is absolutely amazing.

    Advice to Management

    Keep up the good work


  2. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Waterloo, ON
    Current Employee - Director in Waterloo, ON

    I have been working at Sun Life full-time (More than 5 years)

    Pros

    Lots of opportunity, broadly speaking people are dedicated and good to work with/for

    Cons

    Work life balance at director and higher can be a challenge

  3. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Scarborough, ON
    Current Employee - Sales Manager in Scarborough, ON
    Recommends
    Positive Outlook

    I have been working at Sun Life full-time (More than 3 years)

    Pros

    Flexibility, more than average income, and the opportunity to help Sun Life grow and develop professionals is what the managerial role offers. The Sun Life Scarborough Financial Centre is an awesome place to be part of as every member of the team (managers, Advisors, staff) treat each other like family.

    Cons

    Managers don't have assistant managers so you have to be really good at juggling multiple tasks.

    Advice to Management

    Continue to go above and beyond in supporting every member of the financial centre


  4. "Application Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Designer in Toronto, ON
    Current Employee - Applications Designer in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sun Life full-time (More than 10 years)

    Pros

    Flexible work location. Great paramedical benefits. Nice co-workers. Comfortable office, great management and they try to understand your needs to do your job.

    Cons

    Bad project planning. Dated technology. Resistance to change. Team members need to be motivated to learn new technology and make the team better. Need to hire more experienced people to replace old technology.

    Advice to Management

    Increase budget to improve technology and hire quality and knowledgeable candidates.


  5. "Generally...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON
    Former Employee - Anonymous Employee in Toronto, ON
    No opinion of CEO

    I worked at Sun Life full-time (More than a year)

    Pros

    Good pay, good team members, good benefits and flexible work options

    Cons

    People can be very competitive and not supportive. Do your due diligence before joining this company.

    Advice to Management

    Management needs to pay more attention to reasons behind high turnover, harsh culture internally and too much politics....and do something about it otherwise things will never change


  6. "Great company, decent pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON
    Former Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook

    I worked at Sun Life full-time (More than 3 years)

    Pros

    The teams are friendly, the pay is decent, and there's room for upward mobility

    Cons

    Management doesn't always do the best job of helping you plot out a career path. If you aren't careful, you'll hit a dead end, and find better opportunities outside Sun Life than within it

    Advice to Management

    Work with employees to help them figure out a career path, or they're likely to jump ship.


  7. "Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Toronto, ON
    Former Employee - Administrative Assistant in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sun Life full-time (More than 10 years)

    Pros

    Great new location 1 York Street near Union Station. Lots of good people that work hard.

    Cons

    Watch your back and what you say.

  8. "No benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Toronto, ON
    Current Employee - Account Manager in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sun Life full-time (More than a year)

    Pros

    It's great if you and your advisor have a good relationship.

    Cons

    No benefits.
    No employee retirement plan.
    No employee bonus.


  9. "Would not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Advisor in Fredericton, NB
    Former Employee - Financial Advisor in Fredericton, NB
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sun Life full-time (More than 3 years)

    Pros

    I began working for Sun Life as a financial advisor to pursue my dreams in the finance industry. This has always been a role I aspired to fill as a child. When I began working there, I did very well. I sold lots of new clients, developed a great clientele, and had the liberty to come and go as I pleased.

    Cons

    After nearly four years of devoting all my time and energy to this company, I wanted to move out of the branch office and pursue my own real estate venture in the city, and offer up my own store front for the company. I was spending nearly $2,000 in expenses to the company, and in low volume sales months, I was actually making negative pays. This with a small family at home began to fill my life with stress, depression and ultimately my demise as an advisor. I went to senior management explaining my case that letting me out of my lease will allow me to save on monthly expenses (big time), and alleviate some of the stress in my life financially. I was told that under no circumstances were they willing to help me, and they would rather see me leave and then help me.
    I was very disappointed in this response after giving nearly 4 years of my life to a company that I had planned giving my entire career to, and ultimately had produced A LOT of new business for them making them money.

    Ultimately, it was not the job itself I did not like, it was the management, senior management and even head office who treated me like just a number. I felt on a personal level, if this is how they are treating the ones doing all the work, how do they care for their clients who make it all happen?

    For me it was time to make a switch.

    Advice to Management

    Treat your advisors with sheer respect, and up lift them in ways they can do their job with minimal stress. Your retention rate will drastically change.


  10. "Sun Life is a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Operations in Waterloo, ON
    Former Employee - Director of Operations in Waterloo, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sun Life full-time (More than 10 years)

    Pros

    Great company focused on the needs of their clients.

    Cons

    Can be difficult to get things done quickly.


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