Working at Intact | Glassdoor.ca

Intact Overview

Toronto, ON
10000+ employees
Company - Public (IFC)
Insurance Operators
$5 to $10 billion (CAD) per year
As a recognized top employer, we’re committed to living our values and supporting our dedicated people who bring their best to work each day because they know their work matters.
At Intact, insurance is not about things. It’s about people ... Read more

Mission: We are here to help people, businesses and society prosper in good times and be resilient in bad times.


Glassdoor Awards

Best Places to Work: 2019 (#9)

Top CEOs: 2018 (#25)

Company Updates

  • We’re proud to be one of the #LinkedInTopCompanies in Canada for 2019! It’s been a pleasure to share our story on @LinkedIn and we’re humbled by the incredible response we’ve received this past year from followers, employees and job-seekers alike. Want to get in on the action? Head over to LinkedIn and give us a follow!

  • Meet Daniel. If you’re not sure what ‘Surety’ is, he can surely tell you. Here, he shares insights about being among Canada’s largest pool of experts in his field, the necessary risks his team takes every day, and, what Surety’s contribution to Quebec’s economic development means to him. #IntactCareers

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Intact – Why Work With Us?


Intact Financial Corporation is the largest provider of property and casualty (P&C) insurance in Canada and a leading provider of specialty insurance in North America, with over $10 billion in total annual premiums.

From coast to coast, one in five Canadians count on us to protect what matters – their homes, cars and businesses. At Intact, we put customers first, listen to understand their needs, offer the best solutions and deliver on our promises.

We are evolving our products and services to ensure that we continue to meet customers’ changing needs. By leveraging data and technology we have made it easier for customers to connect with us in the way they prefer, be it online, on the phone or in person through a broker.

Intact is about people. As the largest provider of property and casualty ("P&C") insurance in Canada, we are more than 12,000 people working together with a common vision to make a difference for our customers, employees and communities. We help people, businesses and society prosper in good times and be resilient in bad times.

People are our biggest strength and our culture is our most prized asset. 
We invest in people and create a strong, diverse and inspired workplace where people are engaged and driven to contribute their best every day because they know that what they do matters.

We deliver on our promise through teamwork, respect, integrity and a genuine desire to make life better for our customers, employees and communities. As Canada's largest provider of P&C insurance, it is our responsibility to pave the way forward. With purpose-driven innovation and an inspired culture driving positive change, we are all committed to make a difference. And we will always support each other in achieving our ambitions to grow, connect and live a life with purpose.

Success means more than results. It's about being true to our values that shape who we are and how we operate.

 

Our experience has taught us that diversity of perspectives, experiences, lifestyles and cultures leads to better decision-making, better service and products, and best of all, it makes work more interesting.

We invest in our people through training programs on unconscious biases and have a full diversity curriculum for managers to create a workplace where everyone feels valued. We even have a team of people who make achieving progress on diversity and inclusion a part of their portfolio.

As a set of principles, Living Our Values reflects both the values that guide us here at Intact and our commitment to excel in all aspects of our business. As a framework, it’s who we are, how we behave and how we maintain our excellent reputation. 

We behave with integrity

  • We demonstrate the highest ethical standards of personal conduct.
  • We behave with honesty, integrity, openness and fairness when dealing with each other, customers, partners and governments.

We respect each other

  • We value the diversity of our people and their dreams.
  • We foster an environment conducive to personal growth and development and to new opportunities.
  • We recognize and value the contribution each of us and our teams are making to our success.

We are customer driven

  • We listen to customers, understand their needs, offer the best solutions and deliver on our promises.
  • We make it easy for customers to deal with us.
  • We go beyond expectations and always deliver an experience that is second to none.

We strive for excellence

  • We are disciplined in our approaches and our actions, which is why we excel in all of our businesses.
  • We embrace change and the opportunities it creates, encourage innovative thinking and always seek to improve.
  • We value and reward high performance and success.
  • We provide high value to our shareholders.

We are socially responsible

  • We respect the environment and its finite resources.
  • We believe in making the communities where we live and work safer, healthier and happier.
  • We encourage the involvement and citizenship of all our employees.

 

Intact Reviews

  • Featured Review

    Helpful (3)

    "I enjoy working at Intact"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior User Experience Designer in Montreal, QC
    Current Employee - Senior User Experience Designer in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intact full-time (More than 3 years)

    Pros

    First of all, Intact is a product-oriented company, not an agency, where people work on tones of different projects at the same time and don't have other life than work-work-work. I worked in many different not-product companies before joining Intact and I’ve never had the same freedom to do a real UX as I have now at the lab. I don’t have to constantly prove that I need to do this or that type of activity. If I need to do some workshops, run a round of research, do an interview with customers, I always have a green light for that. Every time I speak with my ex-colleagues from other companies, I realize that I’m so lucky working at Intact lab, cause I have everything I need to deliver a great user experience. All my solutions are client-centered because I had time, all recourses and right instruments in my hands to understand who my customers are, so I design solutions for them, not for some fiction ones, imaginable users. This fact makes me happy and I feel accomplished at my current place. If you really care about users, you are passioned by research, you want to find your own voice and you want to be heard, this place is for you.

    Cons

    Sometimes, management could be a little bit more organized, but this is not a bit issue. Overall everything seems work fine last years

See All 579 Reviews

Intact Photos

Intact photo of: Diversity Day 2018
Intact photo of: Our Claims leaders on a road show
Intact photo of: Our Surety team wants to meet you!
Intact photo of: Halloween fun with our HR colleagues!
Intact photo of: Meet our Young Insurance Professional Winner!
Intact photo of: Intact Lab is hiring!!
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Intact Interviews

Experience

Experience
60%
23%
17%

Getting an Interview

Getting an Interview
65%
11%
11%
6
3
3
1

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Agent Service clientèle Interview

    Anonymous Interview Candidate in Montreal, QC
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at Intact (Montreal, QC) in April 2019.

    Interview

    J’ai envoyé ma candidature via le site internet, deux jours plus tard j’ai reçu un e-mail pour faire une entrevue par vidéo. J’ai passé l’entrevue par vidéo puis j’ai reçu un courriel me convoquant à une entrevue de groupe. L’entrevue s’est bien déroulée. À la fin, ils nous ont dit que cela prendrait deux semaines avant d’avoir des nouvelles. Si c’est négatif ils nous enverront un courriel, et si c’est positif, ils vont nous appeler. Trois semaines a passé et je n’ai reçu aucunes nouvelles ni par courriel ni par téléphone, je trouve que c’est un manque de professionnalisme de leur part. Ils ont quand même été gentils lors de l’entrevue.

    Interview Questions

    • Quelle qualité doit avoir un bon agent au service à la clientèle   Answer Question
See All 165 Interviews

Intact Awards & Accolades

  • Canada’s Top Employers for Young People 2019, Canada’s Top 100 Employers, 2019
  • Canada’s Top 100 Employers 2019, Canada’s Top 100 Employers, 2019
  • Indeed Top-Rated Workplaces 2019, Indeed.com, 2019
  • LinkedIn Top Companies in Canada 2019, LinkedIn Top Companies, 2019
  • 2019 Glassdoor Best Places to Work, Glassdoor Employees Choice Award, 2019
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