Influitive Reviews
79% would recommend to a friend
(151 total reviews)
Dan McCall
79% approve of CEO
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Excerpts from user reviews, not authored by Glassdoor
- "Everyone is always excited to share what they have been working on lately and all the interesting things they learned relating to our job." (in 10 reviews)
Found 151 of over 211 reviews
Updated Sept 6, 2023
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- 5.0Aug 4, 2023Anonymous EmployeeCurrent Employee, less than 1 yearToronto, ON
Pros
Great benefits, management team is committed to everyone’s personal development
Cons
Nothing major to mention here. Could use more in-person meetings
- 4.0Sept 6, 2023HR CoordinatorFormer Employee
Pros
People, Team, Culture, Career, Benefits
Cons
Comp, Growth, Management, Work, Values
- 4.0Aug 2, 2023IT SupportFormer Employee, more than 1 yearToronto, ON
Pros
Good and healthy work environment Teamwork is encouraged Great co-workers
Cons
Product is very complex Bug backlog
- 2.0Jan 9, 2023Customer Success ManagerFormer Employee, more than 1 yearToronto, ON
Pros
People in general are very nice, welcoming and overall very helpful. They are aware of what is broken, which is typically the first step to fixing things. Benefits were good. Pay was decent.
Cons
They promote people into management purely based on how long they have been with the company, not based skill, knowledge, ability or past work history so you end with people in management with zero people management experience or project management experience and then don't even offer them any kind of training. This leads to some really great people turning into really terrible managers that causes a number of staff to leave. A manager should never be calling/email their employee who is on leave to see if they come back early without going through HR - that employee can have legal recourse they can take for harassment on top of expecting them to do work calls for free while on leave. The product is a problem in and of it's self. They have the CSM team talk about and promote things they don't have for the customer today, and make promises about features just to get a customer to renew now and then wonder way customer cancel later. Then to keep up with the competition they offered so much custom work that it's not sustainable, and are now walking that back and customer are mad. This all makes it really hard because the messenger always gets shot in this case. Also your sales team and account team likes to sell what you don't have and then leave it CSM to deal with - this happen ALL THE TIME. Stop it. As a CSM you own the account and the relationship and your pay is tied to the health of the account, but they have other roles that go into your account and have secret meets without your knowledge, make promises, change things on the account, and the list goes on. And when things go south because of this activity is some how on the CSM? Not to mention when it's clear to the customer that the left hand is not talk to the right hand, you have a big problem. The is ZERO growth opportunity in the CSM role or in the company as a whole and management knows that and flat out admins that it's not a "priority" to them. This is a big reason way there is massive churn over in the CSM department over the last two years here. Majority of the CSMs left because they couldn't grow within their own role or grow and move into another role within the company. The best one! Part of your compensation is based on completing success plans and business reviews with clients every quarter, however they set unrealistic and unattainable goals and don't tell you them till half way through the quarter. Example: They told us every CSM need to complete 25 success plans that quarter - some CSM had 12-15 clients, most only had just 25. The CSM with 12-15 clients was still expected to hit 25 success plans no mater what, how can they do that when they don't even have that many customers. Even if you had 25 customers, you normally had a hand full in onboarding which means you can't do success plans for them yet, if a customer flat out says no (which some do) you can do one, or if a client just doesn't show to the meeting, or is one of those customers that doesn't like to interact with their vendors unless they have an issue.
3 - 5.0Nov 4, 2022Anonymous EmployeeFormer Employee, more than 5 years
Pros
- Great people: the team is passionate, friendly, and recently has become more and more diverse - Lots of interesting/challenging problems to solve with the autonomy and ownership provided to employees to solve them - Great work-life balance: 4 day work weeks every other week was hard to leave behind - Positive culture: the leadership team seems to be dedicated to providing a fun and safe space for employees
Cons
- Lack of focus: everything is a priority and conversations can be circular - Lots of legacy: can be very difficult to work with and debt piles up
- 4.0Jan 10, 2023Anonymous EmployeeCurrent Employee, more than 1 year
Pros
The people are great. Really. You can't beat the kindness and inclusivity of team members.
Cons
It is a bit chaotic, as are most small companies. This operates very much like a startup - be prepared to pitch in anywhere and everywhere.
- 5.0Mar 2, 2022Manager, Customer AdvocacyCurrent Employee, more than 1 yearToronto, ON
Pros
Influitive's two biggest strengths are its people and its customers. Influvians are smart, incredibly talented and compassionate human beings that will go above and beyond for each other. Working in customer marketing, I continue to be blown away by the thoughtfulness and talent our customers bring to the table each and every day. I learn so much from them and it's a career highlight to watch them succeed and propel the industry forward. They really have a stake in Influitive's success and we give them every opportunity to help us co-create an even better product.
Cons
Teams are somewhat lean which lends itself to burnout but the Management team has put actionable policies in place to help alleviate this as much as possible. It's also still difficult to connect digitally with the team, but that's a common issue many companies are faced with these days.
- 5.0Jul 14, 2021Customer Service Manager (CSM)Current EmployeeToronto, ON
Pros
I've had fantastic mentors for the entire time I have been with Influitive but have to say the direction of new leadership (Dan McCall) gives a breath a fresh air into the company. I feel strongly that we have a purpose, direction and a management team that knows what to do to bring Influitive to the next level. I feel fortunate in my role as management (from all levels) have confidence in my decision making and there is zero micro-managing or poor attitudes. You are provided opportunities to excel in your professional career (working with the largest software companies in the world) and personal life (things like Covid Rest days and a very generous vacation policy). It's for sure a work-hard company but I feel good about the work that I do and the people I do it for and with. I highly recommend Influitive if you are looking to feel a sense of ownership and pride in where you work!
Cons
It's so hard to connect digitally with everyone- there were lots of new hires over the past 2 years and it would be nice to actually 'meet' some of my new colleagues. We do weekly all-hands meetings so hopefully sooner than later, some can start happening again in person.
3 - 5.0Jun 29, 2022Finance ManagerFormer Employee, less than 1 year
Pros
Team members are very nice and easy to work with Company puts focus on culture and employee wellbeing
Cons
Can consider updating to different systems to streamline work process
- 5.0Dec 5, 2021Sales SupportCurrent Employee, less than 1 yearToronto, ON
Pros
A small but mighty team gives a great opportunity to own decisions, grow skills, exchange and adopt ideas, adapt to the client needs and product evolution. I am amazed and inspired with the company culture and the level of skills across the team.
Cons
Requires commitment to work extra mile to excel. If you come with juniour skills - you'll need to be committed to extra learning and quick catching up.
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Influitive Reviews FAQs
Influitive has an overall rating of 4.1 out of 5, based on over 211 reviews left anonymously by employees. 79% of employees would recommend working at Influitive to a friend and 65% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
79% of Influitive employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Influitive 4.1 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.
