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Influitive

Engaged Employer

Influitive

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Influitive Reviews

4.1

79% would recommend to a friend

(151 total reviews)

CEO Dan McCall

Dan McCall

79% approve of CEO

Ratings by category

4.2

Culture and Values

4.2

Compensation and Benefits

4.1

Diversity and Inclusion

4.1

Work/Life Balance

4.0

Senior Management

3.9

Career Opportunities

Ratings distribution

5 stars

66%

4 stars

24%

3 stars

3%

2 stars

6%

1 star

1%

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Great culture, people and perks!(in 34 reviews)
  • "And the people are great; you really feel like you're one team.(in 33 reviews)
  • "The team at Influitive is great.(in 14 reviews)
  • "Everyone is always excited to share what they have been working on lately and all the interesting things they learned relating to our job.(in 10 reviews)
  • "Great Benefits(in 8 reviews)
Cons
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Found 151 of over 211 reviews

Updated Sept 6, 2023

    1. 5.0
      Aug 4, 2023
      Anonymous Employee
      Current Employee, less than 1 year
      Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, management team is committed to everyone’s personal development

      Cons

      Nothing major to mention here. Could use more in-person meetings

      1. 4.0
        Sept 6, 2023
        HR Coordinator
        Former Employee
        Recommend
        CEO Approval
        Business Outlook

        Pros

        People, Team, Culture, Career, Benefits

        Cons

        Comp, Growth, Management, Work, Values

      2. Join the Influitive team
        See Our Latest Jobs
        1. 4.0
          Aug 2, 2023
          IT Support
          Former Employee, more than 1 year
          Toronto, ON
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Good and healthy work environment Teamwork is encouraged Great co-workers

          Cons

          Product is very complex Bug backlog

          1. 2.0
            Jan 9, 2023
            Customer Success Manager
            Former Employee, more than 1 year
            Toronto, ON
            Recommend
            CEO Approval
            Business Outlook

            Pros

            People in general are very nice, welcoming and overall very helpful. They are aware of what is broken, which is typically the first step to fixing things. Benefits were good. Pay was decent.

            Cons

            They promote people into management purely based on how long they have been with the company, not based skill, knowledge, ability or past work history so you end with people in management with zero people management experience or project management experience and then don't even offer them any kind of training. This leads to some really great people turning into really terrible managers that causes a number of staff to leave. A manager should never be calling/email their employee who is on leave to see if they come back early without going through HR - that employee can have legal recourse they can take for harassment on top of expecting them to do work calls for free while on leave. The product is a problem in and of it's self. They have the CSM team talk about and promote things they don't have for the customer today, and make promises about features just to get a customer to renew now and then wonder way customer cancel later. Then to keep up with the competition they offered so much custom work that it's not sustainable, and are now walking that back and customer are mad. This all makes it really hard because the messenger always gets shot in this case. Also your sales team and account team likes to sell what you don't have and then leave it CSM to deal with - this happen ALL THE TIME. Stop it. As a CSM you own the account and the relationship and your pay is tied to the health of the account, but they have other roles that go into your account and have secret meets without your knowledge, make promises, change things on the account, and the list goes on. And when things go south because of this activity is some how on the CSM? Not to mention when it's clear to the customer that the left hand is not talk to the right hand, you have a big problem. The is ZERO growth opportunity in the CSM role or in the company as a whole and management knows that and flat out admins that it's not a "priority" to them. This is a big reason way there is massive churn over in the CSM department over the last two years here. Majority of the CSMs left because they couldn't grow within their own role or grow and move into another role within the company. The best one! Part of your compensation is based on completing success plans and business reviews with clients every quarter, however they set unrealistic and unattainable goals and don't tell you them till half way through the quarter. Example: They told us every CSM need to complete 25 success plans that quarter - some CSM had 12-15 clients, most only had just 25. The CSM with 12-15 clients was still expected to hit 25 success plans no mater what, how can they do that when they don't even have that many customers. Even if you had 25 customers, you normally had a hand full in onboarding which means you can't do success plans for them yet, if a customer flat out says no (which some do) you can do one, or if a client just doesn't show to the meeting, or is one of those customers that doesn't like to interact with their vendors unless they have an issue.

            3
            1. 5.0
              Nov 4, 2022
              Anonymous Employee
              Former Employee, more than 5 years
              Recommend
              CEO Approval
              Business Outlook

              Pros

              - Great people: the team is passionate, friendly, and recently has become more and more diverse - Lots of interesting/challenging problems to solve with the autonomy and ownership provided to employees to solve them - Great work-life balance: 4 day work weeks every other week was hard to leave behind - Positive culture: the leadership team seems to be dedicated to providing a fun and safe space for employees

              Cons

              - Lack of focus: everything is a priority and conversations can be circular - Lots of legacy: can be very difficult to work with and debt piles up

              1. 4.0
                Jan 10, 2023
                Anonymous Employee
                Current Employee, more than 1 year
                Recommend
                CEO Approval
                Business Outlook

                Pros

                The people are great. Really. You can't beat the kindness and inclusivity of team members.

                Cons

                It is a bit chaotic, as are most small companies. This operates very much like a startup - be prepared to pitch in anywhere and everywhere.

                1. 5.0
                  Mar 2, 2022
                  Manager, Customer Advocacy
                  Current Employee, more than 1 year
                  Toronto, ON
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Influitive's two biggest strengths are its people and its customers. Influvians are smart, incredibly talented and compassionate human beings that will go above and beyond for each other. Working in customer marketing, I continue to be blown away by the thoughtfulness and talent our customers bring to the table each and every day. I learn so much from them and it's a career highlight to watch them succeed and propel the industry forward. They really have a stake in Influitive's success and we give them every opportunity to help us co-create an even better product.

                  Cons

                  Teams are somewhat lean which lends itself to burnout but the Management team has put actionable policies in place to help alleviate this as much as possible. It's also still difficult to connect digitally with the team, but that's a common issue many companies are faced with these days.

                  1. 5.0
                    Jul 14, 2021
                    Customer Service Manager (CSM)
                    Current Employee
                    Toronto, ON
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    I've had fantastic mentors for the entire time I have been with Influitive but have to say the direction of new leadership (Dan McCall) gives a breath a fresh air into the company. I feel strongly that we have a purpose, direction and a management team that knows what to do to bring Influitive to the next level. I feel fortunate in my role as management (from all levels) have confidence in my decision making and there is zero micro-managing or poor attitudes. You are provided opportunities to excel in your professional career (working with the largest software companies in the world) and personal life (things like Covid Rest days and a very generous vacation policy). It's for sure a work-hard company but I feel good about the work that I do and the people I do it for and with. I highly recommend Influitive if you are looking to feel a sense of ownership and pride in where you work!

                    Cons

                    It's so hard to connect digitally with everyone- there were lots of new hires over the past 2 years and it would be nice to actually 'meet' some of my new colleagues. We do weekly all-hands meetings so hopefully sooner than later, some can start happening again in person.

                    3
                    1. 5.0
                      Jun 29, 2022
                      Finance Manager
                      Former Employee, less than 1 year
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Team members are very nice and easy to work with Company puts focus on culture and employee wellbeing

                      Cons

                      Can consider updating to different systems to streamline work process

                      1. 5.0
                        Dec 5, 2021
                        Sales Support
                        Current Employee, less than 1 year
                        Toronto, ON
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        A small but mighty team gives a great opportunity to own decisions, grow skills, exchange and adopt ideas, adapt to the client needs and product evolution. I am amazed and inspired with the company culture and the level of skills across the team.

                        Cons

                        Requires commitment to work extra mile to excel. If you come with juniour skills - you'll need to be committed to extra learning and quick catching up.

                        1
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                      Influitive Reviews FAQs

                      Influitive has an overall rating of 4.1 out of 5, based on over 211 reviews left anonymously by employees. 79% of employees would recommend working at Influitive to a friend and 65% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Influitive employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Influitive. This rating has improved by 1% over the last 12 months.

                      79% of Influitive employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Influitive 4.1 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

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                      Glassdoor has 211 Influitive reviews submitted anonymously by Influitive employees. Read employee reviews and ratings on Glassdoor to decide if Influitive is right for you.