Buyer beware - Account Executive Salesforce Employee Review

3.0
Sep 23, 2021
Recommend
CEO approval
Business outlook

Pros

-AMAZING BENEFITS, great health care, ESPP, maturnity leave, all that good stuff -You will meet great people who will push you to be your best -The CEO actually cares -Cool swag, events (when we were in the office), office is really cool, great office perks -Being a power user of Salesforce will serve you well in the future and having Salesforce on your resume means you can get a job anywhere

Cons

Now time for a reality check, hence the "buyer beware" -High expectations no matter what. If you have a bad territory expect to not make any money and be constantly stressed about numbers. Doesn't matter what you do, they only care about numbers/ACV closed -Management needs a little work in the compassion area. Working through a pandemic and political turmoil is pretty difficult to sell CRM to small businesses who just had to fire half their staff or are GOING OUT OF BUSINESS but we are still expected to "get creative" -If you are lucky, you will get a territory that has an account that shouldn't be aligned to you but you will make your number from it cause management will look the other way since they want the ACV for themselves -Brand is absolutely everything, Anything you say or do will be held against you. You say one wrong thing it will get around. -Pay is horrible. You get a $1/hour increase when you get promoted for each role and they frame it like your OTE will be much higher though. FALSE, again unless you have an amazing territory, 25% of people ACTUALLY hit their number/OTE. So good luck with that. -Office perks are no longer. Since everyone is remote, half the perk of the job was all the cool things at the office. Say goodbye to that if you work remote. -PTO, don't even bother trying to take PTO... ever. You will fall behind or be guilt-tripped for taking it at all. Want to take PTO at the end of the month? ha not a shot. Want to take PTO at the end of the Quarter? good luck getting that approved. Want to take time off after the fiscal year ends? ha then you are the sucker who isn't working on their pipeline generation for the next year. Overall, great company. But if you want to go into sales here, get ready to have your ego, confidence, and sanity ripped to shreds. I would recommend any role here BUT sales.

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Salesforce Response
4y
We appreciate you taking the time to leave a detailed review. The experience you've described in your review is counter to the culture we're fostering at Salesforce and we're interested in hearing more so we can fully investigate. We’d greatly appreciate it if you could reach out to our anonymous third-party provider EthicsPoint at salesforce.ethicspoint.com to share additional information.

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5.0
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Pros

Pay, flexibility, benefits, advancement, development

Cons

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4.0
Jul 9, 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Cons

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

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Salesforce Response
1y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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