What you will do

• Design and develop intelligent automation solutions using robotic process automation (RPA), low-code tools, and approved AI capabilities.
• Build workflow-based and event-driven automations that standardize processes and reduce manual handling across Customer Experience operations.
• Create automation-enabled apps or user interfaces that guide users through streamlined business workflows.
• Implement AI-assisted patterns (such as routing, classification, and human-in-the-loop steps) where governed and appropriate.
• Select the right approach (RPA, low-code, or AI) based on process complexity, risk, and scalability.
• Integrate automations with enterprise applications, data sources, and cloud services to enable secure, reliable data movement.
• Test solutions through unit testing and support system testing, integration testing, user acceptance testing, and post-deploy hypercare.
• Monitor production automations, troubleshoot failures with root cause analysis, and maintain runbooks, build notes, and documentation to support adoption and ongoing operations.

What you will need

Required

• University degree or college diploma in a related discipline.
• Minimum 4 years of experience in intelligent automation, automation engineering, RPA, or low-code development roles (such as UiPath, Microsoft Power Automate, Power Apps, or equivalent technologies).
• Experience working with Microsoft Azure resources used for automation solutions (for example, Azure Logic Apps, Azure Functions, Azure Automation, Service Bus, Storage Accounts, Key Vault, and Azure Monitor/Application Insights)

Preferred

• Platform certification in an automation or low-code technology (for example, UiPath or Microsoft Power Platform).
• Bilingual (French).
• Experience working in enterprise or regulated environments.
• Experience in the medical device industry.

Additional Information

• Work arrangement: Hybrid; expected to be on-site at least 2 days per week in Waterdown, Ontario.
• Internal applicants with an equivalent combination of education, experience, and performance over time at Stryker will be considered.