Citi Reviews | Glassdoor.ca

Citi Reviews

Updated 23 January, 2019
12,825 reviews

Filter

Filter


3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Citi Chief Executive Officer, Citigroup Michael Corbat
Michael Corbat
3,374 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citi full-time (More than 8 years)

    Pros

    Good people and knowledge sharing!

    Cons

    Hard to implement changes in org.


  2. "Good company to work for"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good pay and good benefits

    Cons

    long hours and bad office location

  3. "bascially good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citi full-time

    Pros

    big company and better reputation.

    Cons

    some team is need hard working every day, even in weekend.


  4. "Consumer Customer Service & Credit Associate Bilingual"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consumer Customer Service & Credit Associate Bilingual in Mississauga, ON
    Former Employee - Consumer Customer Service & Credit Associate Bilingual in Mississauga, ON
    Recommends

    I worked at Citi full-time (Less than a year)

    Pros

    Company's structure; facilities; coffee area, management, colleagues.

    Cons

    Salary versus living cost in Toronto
    Shifts


  5. "Good place"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citi part-time (Less than a year)

    Pros

    Nice place to work for

    Cons

    No cons but more training


  6. "Friendly but large work load"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Support Representative
    Former Employee - Operations Support Representative
    Recommends
    Approves of CEO

    I worked at Citi full-time (More than 3 years)

    Pros

    Friendly environment
    Employees have opportunities to relocate around the world

    Cons

    Tough work load
    Low salaries
    Locally small branches in some countries (no opportunities to grow locally)


  7. "Technology Support Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Anonymous Employee in Mississauga, ON
    Former Employee - Anonymous Employee in Mississauga, ON

    I worked at Citi full-time

    Pros

    Training, lots of new grads start together.

    Cons

    Bureaucracy, high turnover, support works a lot of hours for no extra benefits compared to dev.

  8. "Management has no people skills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mississauga, ON
    Current Employee - Anonymous Employee in Mississauga, ON
    Doesn't Recommend
    Neutral Outlook

    I have been working at Citi full-time (More than a year)

    Pros

    Good benefits.
    In-site gym, with an amazing team, excellent classes during lunch time, and stretch breaks.
    In-site cafeteria.

    Cons

    Management has no people skills.
    Micromanagement.
    Despite the high turn over and complaints about the manager, HR does not address the issue.

    Advice to Management

    Higher managers should pay more attention to the Voice of Employee questionnaire and should make one on one with the people that are managed by the managers that respond to them.


  9. "Not the worst but far from the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker
    Former Employee - Personal Banker
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Citi full-time (More than 8 years)

    Pros

    -Good reputation
    -Benefits: Medical; Paternity leave, HSA, Dental, Vision, 401K
    -Closed during major Nationally recognized holidays
    -Matched 401K contributions
    -No cap on commission
    -Shorter business hours compared to competitors (Corporate's attempt to cut overhead costs)
    -A few good and honest people

    Cons

    -Tough commission structure on PB and teller levels
    -If customers did not engage in at least 5 banking activities within 60-90 days after opening an account, branch employee(s) compensation and time was lost
    -Internal software obsolete/banking systems: technology team/software engineers consistently make errors, lack focus and slow to update systems
    -Each financial center competes with each other (lacked teamwork and cohesive company direction)
    -Moderately high pressure to meet monthly, quarterly and annual sales goals
    -Goals are increased year-over-year
    -Upper management pretends to be empathetic to difficult working conditions (ie: conducted "Voice of the Employee" meetings and surveys of employees' view of the company's leadership, culture, work environment, struggles and opportunities. Never saw significant changes with nearly a decade of employment.
    -Cheap: tight budget restrictions on branch supplies particularly on cash counting machines. Refused to provide customer accessible kiosks, computers, internet access to online banking to improve customer service, security, privacy and convenience.
    -Discontinued employee appreciation corporate events
    -Public image does not reflect inner culture
    -Rarely promotes internally
    -Offers higher wages to employees defecting from competing banks
    -Does not appreciate loyal employees (ie: pays higher wages to new hires, often with less experience compared to loyal, competent, existing Citi employees of the same position)
    -Management ignores/do not discipline employees engaging in bad practices if their sales numbers are high.

    Advice to Management

    Try to listen the complaints and find the commonalities your employees are facing. Your team is trying to improve not only THEIR well-being but that of their clients and in turn the company.


  10. "Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Toronto, ON
    Former Employee - Analyst in Toronto, ON
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Citi full-time (More than 5 years)

    Pros

    Team work promoted, Engagement encouraged

    Cons

    Bureaucratic due to size, Canadian operation limited

    Advice to Management

    Empower front line employees more