Citi Reviews | Glassdoor.ca

Citi Reviews

Updated 15 November, 2018
9,484 reviews

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3.5
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Citi Chief Executive Officer, Citigroup Michael Corbat
Michael Corbat
3,249 Ratings

9,484 Employee Reviews

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Pros
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More Pros and Cons

  1. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Toronto, ON
    Former Employee - Customer Service Representative in Toronto, ON

    I worked at Citi full-time (Less than a year)

    Pros

    Care about employee, organized, structured. transparent policy.

    Cons

    moved out of the City core in Toronto

    Advice to Management

    Keep investing in your people


  2. "Not the worst but far from the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker
    Former Employee - Personal Banker
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Citi full-time (More than 8 years)

    Pros

    -Good reputation
    -Benefits: Medical; Paternity leave, HSA, Dental, Vision, 401K
    -Closed during major Nationally recognized holidays
    -Matched 401K contributions
    -No cap on commission
    -Shorter business hours compared to competitors (Corporate's attempt to cut overhead costs)
    -A few good and honest people

    Cons

    -Tough commission structure on PB and teller levels
    -If customers did not engage in at least 5 banking activities within 60-90 days after opening an account, branch employee(s) compensation and time was lost
    -Internal software obsolete/banking systems: technology team/software engineers consistently make errors, lack focus and slow to update systems
    -Each financial center competes with each other (lacked teamwork and cohesive company direction)
    -Moderately high pressure to meet monthly, quarterly and annual sales goals
    -Goals are increased year-over-year
    -Upper management pretends to be empathetic to difficult working conditions (ie: conducted "Voice of the Employee" meetings and surveys of employees' view of the company's leadership, culture, work environment, struggles and opportunities. Never saw significant changes with nearly a decade of employment.
    -Cheap: tight budget restrictions on branch supplies particularly on cash counting machines. Refused to provide customer accessible kiosks, computers, internet access to online banking to improve customer service, security, privacy and convenience.
    -Discontinued employee appreciation corporate events
    -Public image does not reflect inner culture
    -Rarely promotes internally
    -Offers higher wages to employees defecting from competing banks
    -Does not appreciate loyal employees (ie: pays higher wages to new hires, often with less experience compared to loyal, competent, existing Citi employees of the same position)
    -Management ignores/do not discipline employees engaging in bad practices if their sales numbers are high.

    Advice to Management

    Try to listen the complaints and find the commonalities your employees are facing. Your team is trying to improve not only THEIR well-being but that of their clients and in turn the company.

  3. "Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Toronto, ON
    Former Employee - Analyst in Toronto, ON
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Citi full-time (More than 5 years)

    Pros

    Team work promoted, Engagement encouraged

    Cons

    Bureaucratic due to size, Canadian operation limited

    Advice to Management

    Empower front line employees more


  4. "Senior Technology Analyst"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citi full-time

    Pros

    Access to huge learning resources (online)

    Cons

    - LOTS of hierarchy
    - Worked at satellite campus (low variety of roles and very small path upwards--only way to grow is moving to head offices)
    - Moderate compensation compared to other financial firms


  5. "Job Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader
    Former Employee - Team Leader

    I worked at Citi full-time (More than 5 years)

    Pros

    The people working there are great and if you are willing to work hard you will do well, i was very lucky that i got a lot of opportunities in my 7 years working in citi

    Cons

    Poor compensation and do not reward staff very well. they do not try to keep a hold of their best staff. work life balance is not great long hours.

    Advice to Management

    look after staff


  6. "Investment Banking Analyst"

    StarStarStarStarStar
    Former Employee - Analyst in Toronto, ON
    Former Employee - Analyst in Toronto, ON

    I worked at Citi full-time (More than a year)

    Pros

    global firm, fantastic clients and co workers

    Cons

    not many to be frank


  7. "Customer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Citi full-time

    Pros

    People were great to work with and good culture, awards were given to star performers

    Cons

    Nothing ...salary could be better but overall great place to work. Great place to work

  8. "Citi Mississauga"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Applications Support Analyst in Mississauga, ON
    Current Employee - Senior Applications Support Analyst in Mississauga, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citi full-time (More than a year)

    Pros

    Citi is a great company. They have a strong brand. You can grow your career at Citi.

    Cons

    Some managers lack professionalism and run their teams like an extension of their father's farms.

    Advice to Management

    When you promote staff to managerial positions please ensure that they get managerial training and her constantly being assessed on their continued ability to lead people.

    In some teams, a situation where a senior staff member simply appoints his crony and clans man/woman to a position of leadership without throwing the position open for team members to vie for, creates leadership by godfatherism, which is the opposite of meritocracy.


  9. "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citi full-time (More than 8 years)

    Pros

    Good people and knowledge sharing!

    Cons

    Hard to implement changes in org.


  10. "Somewhat ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Citi full-time (Less than a year)

    Pros

    The most higher management were friendly unlike the immediate n three or four level up managers.... and they didn’t restrict from
    Interacting directly even to the lower tier

    Cons

    Managers not friendly.. biased... n position n work clarity was less n confusing


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